Very professional and courteous - Sedo

[Bill1]

just recieved a mail from sedo
very courtious and professional

Hello from Sedo! As most of you know Sedo's parking servers
were partially down for 15 hours over the weekend (Friday Night -
Saturday).
This was due to an unexpected error, after weekly maintenance on
Friday,
that caused significant problems with the tracking of the views and
clicks
on your domains. We apologize most sincerely for this mistake and
promise
to do our upmost to avoid such mistakes in the future. A 24 hour
monitoring
system will be implemented in the next few days that insures such
problems
are caught and dealt with immediately.

In the interim we have devised a compensation plan to ensure that none
of our users are penalized for this mistake. We have duplicated all of
the
views and clicks that occurred on Thursday again on Saturday. Thus, we
have
counted your earnings for this past Thursday twice to ensure that all
are
compensated for the missing Saturday traffic. This amount has
automatically
been credited to your account and requires no action on your part.

Again we apologize for the inconvenience that this may have caused you
and
thank you for your patience in dealing with us. Should you have any
questions
or comments please feel free to contact me.

Sincerely,

Daniel H. Law
US Country Manager

 

[asgard]

I received this email, too :]

 

[pelican]

at least they compensate for the downtime.

 

[Rob]

If they hadnt taken away practically all of my commission, I wouldnt have got just 40c for their downtime!

Damn them!

 

[DomainSage]

I got the same e-mail ( and a personal one in reply to one I send them when I noticed the payments had stopped working ).

After they adjusted my account that 24 hours period came out up by about 20% on my normal earnings.

All the best

Richard

 

[Bill1]

anyways i shifted to fab after saturday so i dont worry abt their down times anymore

 

[pelican]

but it is still better to direct foreign traffic and foreign domain name to sedo. Fabulous does not convert well with foreign domain.

Eg. european domains.

 

[Anthony]

I received the same email. I think it was fair to compensate their users in this manner.

 

[jj2ii3344]

I have also received the same email! Very professional I must say, very few service providers actually give this type of compensation to their users.