debate Unsolicited domain sales proposals submitted through a support ticket system

[carini]

Recently we received a ticket in our customer support system that turned out not to be a support request, but an unsolicited business proposal.

Such marketing solicitations are entirely uninvited and inappropriate. Our ticketing system exists exclusively to assist our customers, not as a channel for commercial offers.

The message followed the typical spam pattern: “Since you own yaddayadda.com, we’re reaching out with a strategic opportunity: the domain yaddayaddas.net is now available.” This is clearly a low-value and irrelevant proposal.

If any marketers are reading this: please refrain. Misusing support channels for cold pitches only results in being reported to major spam-filtering platforms.

 

[alcy]

Recently we received a ticket in our customer support system that turned out not to be a support request, but an unsolicited business proposal.

Such marketing solicitations are entirely uninvited and inappropriate. Our ticketing system exists exclusively to assist our customers, not as a channel for commercial offers.

The message followed the typical spam pattern: “Since you own yaddayadda.com, we’re reaching out with a strategic opportunity: the domain yaddayaddas.net is now available.” This is clearly a low-value and irrelevant proposal.

If any marketers are reading this: please refrain. Misusing support channels for cold pitches only results in being reported to major spam-filtering platforms.

what's the name of the company I work for that nobody heard of

 

[biggie]

Recently we received a ticket in our customer support system that turned out not to be a support request, but an unsolicited business proposal.

Such marketing solicitations are entirely uninvited and inappropriate. Our ticketing system exists exclusively to assist our customers, not as a channel for commercial offers.

The message followed the typical spam pattern: “Since you own yaddayadda.com, we’re reaching out with a strategic opportunity: the domain yaddayaddas.net is now available.” This is clearly a low-value and irrelevant proposal.

If any marketers are reading this: please refrain. Misusing support channels for cold pitches only results in being reported to major spam-filtering platforms.

Hi

probably was one of those damn outbounders

frickin spammers


imo…..

 

[carini]

what's the name of the company I work for that nobody heard of

Yadda Yadda is a joke name, sir.

 

[Eric Lyon]

Hi

probably was one of those damn outbounders

frickin spammers


imo…..

To be fair, not all outbounders are created equally.

There are domain resellers that frequent tight circles and have direct contact emails with decision makers. Those types don't solicit support emails with generalized or templated pitches.

Successful outbounding normally starts with the building of a relationship, trust, joint venture interests and commonalities and not straight into a cold pitch as soon as the door opens. (There's a warm-up phase or supposed to be)

Recently we received a ticket in our customer support system that turned out not to be a support request, but an unsolicited business proposal.

Such marketing solicitations are entirely uninvited and inappropriate. Our ticketing system exists exclusively to assist our customers, not as a channel for commercial offers.

The message followed the typical spam pattern: “Since you own yaddayadda.com, we’re reaching out with a strategic opportunity: the domain yaddayaddas.net is now available.” This is clearly a low-value and irrelevant proposal.

If any marketers are reading this: please refrain. Misusing support channels for cold pitches only results in being reported to major spam-filtering platforms.

Sorry you had to experience that.

Many times, it happens when a company doesn't provide channels for growth (E.g. contacts in departments that handle things like Business Development, Marketing, Sales, Growth Development, Suggestions, etc..)

Does your unknown company have growth related public contact channels?

• If so, are they publicized?
• If not, publicizing those can help cut back on the support channel cold messages you're getting.

It can actually be beneficial for even a small company to have growth channels, receptive to joint ventures, brand exposure opportunities, scaling opportunities, etc...

Dedicating even 1 person with a catch-all email that all the growth related channels dump into, for them to sort, screen, and become a gate-keeper for is normally a good idea for continued success. After screening, the ones that pass the companies policy tests can be forwarded to the decision maker for the final review.

Who knows, maybe a great JV (Joint Venture) will emerge from the receptiveness of such channels and the company will expand and scale because of it.

That's just my thoughts anyways.

 

[carini]

Does your unknown company have growth related public contact channels?

• If so, are they publicized?
• If not, publicizing those can help cut back on the support channel cold messages you're getting.

We have a customer (only) contact channel available on our website.

Generally, we do not accept unsolicited suggestions, as our experience has shown they are often crap or plain spam

 

[Eric Lyon]

We have a customer (only) contact channel available on our website.

Generally, we do not accept unsolicited suggestions, as our experience has shown they are often crap or plain spam

I see.. So, no publicly listed growth related communication channels for business development.

Interesting.

It's unfortunate that some people solicit support channels.

If you guys ever decide to add a public growth channel for communications in the future, it might help stop some of the support spam and allow you to filter it better.

Just a suggestion. It's not for everyone.

 

[alcy]

Yadda Yadda is a joke name, sir.

maybe I got lost in yo jokes
plus my focking auto correct always puts I when I put u

but anyway me I asked what company u work for?

 

[vincew]

Having a "General Inquiries" email address besides "Support" would be a good thing. And have the former on your contact page.

 

[carini]

Having a "General Inquiries" email address besides "Support" would be a good thing. And have the former on your contact page.

Tried, but no useful info or business are never passed thru this. And info@ is now used to train spam filters.

 

[vincew]

20 years ago or so I was getting over 1000 emails a day. I only opened a few (less than 25 a day I think) but I did check each subject line to see which ones were worthy of taking a look at.

Good luck.