Thoughts on NameBright?

[agentscarn]

Saw a nice post on DNW about namebright and now the bright orange banners here on namepros. Does anyone have any firsthand experience with them?

 

[Rebies]

Hippoking – the wwwgoogle bug was fixed last week as you noted.

Tribulatio – with FOA emails, we are typically very fast. We find it is the losing registrars that can be picky (especially GoDaddy) and not friendly to hand out whois information on a timely basis. At least with GoDaddy we will do a whois lookup and they give us their “shortened” version without the contact email – which is required to send an FOA email. I am wondering if NameSilo and/or Dynadot might not do the same thing. Can you provide me your NameBright username (in a private PM) so I can look into this in more detail? Thank you.

---------- Post added at 01:24 PM ---------- Previous post was at 01:21 PM ----------

Amir - right now you can only pre-fund your account with Paypal. To do this go to My Account > My Settings > Billing > Add Funds. We hope to have paypal support inside the checkout by the end of this week, maybe next week.

As for your comment about bulk search going crazy I don't know what you are talking about. Can you tell me what browser you use, and step by step instructions for us to replicate what you are seeing?

Thank you.

 

[hippoking]

yes, wwwgoogle bug was fixed.

But the billing problem still existed. Last Friday I sent an email to support and it seems there was some fix in my billing, but billing and balance was still not correct.

And until now I didn't receive any support response.

Hippoking – the wwwgoogle bug was fixed last week as you noted.

Tribulatio – with FOA emails, we are typically very fast. We find it is the losing registrars that can be picky (especially GoDaddy) and not friendly to hand out whois information on a timely basis. At least with GoDaddy we will do a whois lookup and they give us their “shortened” version without the contact email – which is required to send an FOA email. I am wondering if NameSilo and/or Dynadot might not do the same thing. Can you provide me your NameBright username (in a private PM) so I can look into this in more detail? Thank you.

---------- Post added at 01:24 PM ---------- Previous post was at 01:21 PM ----------

Amir - right now you can only pre-fund your account with Paypal. To do this go to My Account > My Settings > Billing > Add Funds. We hope to have paypal support inside the checkout by the end of this week, maybe next week.

As for your comment about bulk search going crazy I don't know what you are talking about. Can you tell me what browser you use, and step by step instructions for us to replicate what you are seeing?

Thank you.

 

[Rebies]

hippoking - please PM me with your account details (username and/or email address) so I can have one of our engineers look into this. I am not aware of any outstanding billing bugs. Thank you!

 

[Name Trader]

Andrew, when will you be supporting .US and .WS cctlds?

 

[hippoking]

hippoking - please PM me with your account details (username and/or email address) so I can have one of our engineers look into this. I am not aware of any outstanding billing bugs. Thank you!

PMed.

One suggestion, could NameBright let us choose DNS during registration process?

 

[Rebies]

DNS during the registration complicates the checkout, which we want to be simple and non-cluttered.

What I suggest is create a category. Set all the settings on that category level. Then, the second the domain is bought your whois, DNS, host records, privacy, locking, auto-renew, email accounts are already configured for you based on the category settings. If you want my help setting up an example in your account, I can gladly do that for you. Categories are extremely powerful and will really make things easier on you.

Log in > My Account > Categories

Once that is done, just make sure you select the right category when buying domains in the shopping cart. NOTE - you don't see categories in the shopping cart if you have not created a category yet.

 

[Tribulatio]

Thank you for your reply. Now, the Inbound Transfers panel is accessible again. But it was not during several hours earlier today. Regarding the second transfer (from NameSilo), the system claims that one of the auth codes was not valid. I have requested it again from NS, received the same auth code - still not accepted by your system. I have now asked NameSilo to regenerate the auth code - then we will see if the issue is with your system or with their auth code (they claim that their auth codes are up to date, and that any problem can only be on the side of the winning registrar - still, better to ask them to regenerate it).

FOA email: yes, I understand that, but it was not only the FOA email: your receipt for the order arrived also exactly at the same time as the FOA email, some two hours later… Obviously, this has nothing to do with the FOA email retrieval. - Obviously, I cannot completely rule out that my email service was faulty (although I received other messages to the same address without such delays during the same time period).

Tribulatio – with FOA emails, we are typically very fast. We find it is the losing registrars that can be picky (especially GoDaddy) and not friendly to hand out whois information on a timely basis. At least with GoDaddy we will do a whois lookup and they give us their “shortened” version without the contact email – which is required to send an FOA email. I am wondering if NameSilo and/or Dynadot might not do the same thing. Can you provide me your NameBright username (in a private PM) so I can look into this in more detail? Thank you.

 

[Rebies]

hippoking - we have looked into the accounting issue you pointed out and know exactly what happened last week. A program ran that should not have. It was part of a yearly ICANN audit, and when this program ran it messed up your account balance. We have fixed your account, I will PM you with exact details.

I have a second person looking to see if this affected any other account, but at this point we do not believe it did. Finally, this program will be run once a day going forward to catch anything like this should it happen again in the future. Thanks for bringing this to our attention!

---------- Post added at 05:13 PM ---------- Previous post was at 04:56 PM ----------

Tribulatio - please PM me with the domains in question. I will look at exactly when we sent out the emails. That way we can figure out if our system had an issue that we need to look into or if it might have been your email provider. I will check both the FOA emails and the Order Receipt emails. Thanks.

---------- Post added at 05:59 PM ---------- Previous post was at 05:13 PM ----------

stub - I don't know when we will support .us and .ws. We have a lot going on and we have to pick our battles right now. You are the first person to have asked us about these. I will keep you updated when we start work on them.

 

[Name Trader]

[/COLOR]stub - I don't know when we will support .us and .ws. We have a lot going on and we have to pick our battles right now. You are the first person to have asked us about these. I will keep you updated when we start work on them.

I understand entirely. Not a problem. I was just a tad surprised you don't already support at least .US already and there are many other 2nd/3rd level cctlds you support which to me, were less popular than .WS. But I understand you have to set priorities.

 

[Tribulatio]

Thank you, I have sent a PM.

However, regarding the registration code that is turned down for a .COM transfer by NameBright, I have now the certainty that this is a bug with NameBright. Two indicators:

1) NameSilo's support has proved very helpful, and very fast (they deserve to be praised for that, a very reliable registrar): they have even provided me with a screenshot from Verisign (registry), and the auth code provided by NameSilo (and turned down as invalid by NameBright) IS correct indeed.

2) I have conducted another test: I have initiated (without completing it) a transfer for the same name to two other registrars (Dynadot and Hexonet): BOTH identified the auth code as valid.

This means - beyond doubt, it seems - that there is a bug in NameBright system for validating SOME auth codes. A serious problem, IMHO.

 

[cdawgz28]

Is there any thought to adding IDN extensions? Also would there be a free proxy/trustee service for (DOT)DE's, CN's etc if they ever are added?

 

[Name Trader]

As far as I can tell. NameBright is cheaper than Dynadot Super Bulk Pricing on .COM/.NET/.TV/.CC, but for everything else (that I checked) Dynadot Super Bulk Pricing is cheaper than NameBright. They are clearly targeting the .COM/.NET market. Also, you only get the $0.50 transaction discount when you pay with an account balance if you buy/transfer .COM/.NET, AFAIK, you don't get this transaction discount on other gTLD/ccTLD (which is unfair in my view). You should do your own comparisons if transferring anything other than .COM/.NET.

Come renewal time, and you want to keep your privacy, it's going to cost you a whopping (at most) $2.95/year, which makes it non-competitive against most free whois privacy registrars. Of course, if you don't need whois privacy, it's a good deal.

 

[hippoking]

Thanks Rebies.

Problem was solved and now I really like namebright's interface. ( nice UI! )

I hope namebright can make a transfer promo

hippoking - we have looked into the accounting issue you pointed out and know exactly what happened last week. A program ran that should not have. It was part of a yearly ICANN audit, and when this program ran it messed up your account balance. We have fixed your account, I will PM you with exact details.

I have a second person looking to see if this affected any other account, but at this point we do not believe it did. Finally, this program will be run once a day going forward to catch anything like this should it happen again in the future. Thanks for bringing this to our attention!

---------- Post added at 05:13 PM ---------- Previous post was at 04:56 PM ----------

Tribulatio - please PM me with the domains in question. I will look at exactly when we sent out the emails. That way we can figure out if our system had an issue that we need to look into or if it might have been your email provider. I will check both the FOA emails and the Order Receipt emails. Thanks.

---------- Post added at 05:59 PM ---------- Previous post was at 05:13 PM ----------

stub - I don't know when we will support .us and .ws. We have a lot going on and we have to pick our battles right now. You are the first person to have asked us about these. I will keep you updated when we start work on them.

 

[hippoking]

Namebright has some problems again today.

When I tried to register 4 domains, system told me that "Sorry, the following 4 domains are already registered", however these 4 domains are available and at last I registered them in other registrar..

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Update: now it's working

 

[ecuadorbusiness]

I looked for some information regarding this subject but did not find it on the knowledge base. What happens with the remaining time with the former registrar when I transfer a domain to namebright? If I have a domain that expires let's say on August 13, 2014 and I transfer then the new expiration date is August 13, 2015?

When you say transfer is at regular prices, what is the regular price for you? I looked for a pricing table but did not find it on your site.

 

[Rebies]

hippoking - I have someone looking into that.

ecuadorbusiness - yes, when you transfer a domain it adds one extra year onto the domain name's registration. Your example of August 13 is correct. If your domain expires August 13, 2014, after it has transferred it will expire August 13, 2015. To answer your second question, here is the full price list:

https://www.namebright.com/Pricing?q=allTLD

 

[VURG]

Initial Impressions:

Like the simple clean website
Like the .com & .net pricing
Disappointed that .org pricing is put a lower priority than .net pricing

I'll try to remember this site for the future. I'm in no rush to change where I have my domains but if they maintain a good reputation, then I'll consider changing where I register and renew my .com and .net domains.

 

[Name Trader]

I agree with VURG. .ORG should also be at the at cost pricing deal.

 

[Rebies]

I probably agree with both of you. I will be looking into getting the .org prices cheaper. It was not a big priority before launch, but is probably something we can get fit in the near future. (I hope, don't hold me to that)

 

[NameOffice.]

My experience with NameBright...

So I have now attempted several bulk domain searches at NameBright (about 5-20 domains each time) and every time I experience an EXTREMELY slow load time (using Chrome). I wrote them about this but no resolution. Also I did a bulk search this morning for 16 names and after it finally loaded it said all 16 names were unavailable. Literally 1 second later I went to GoDaddy and quickly did the same bulk search with four of the names available for registration. I have no idea what the issue is but anyone experience anything similar.

Would love to get a NameBright rep on this. And also just wanted to put it out there in case anyone else is turning up these kind of results. Make sure you crosscheck at another registrar.

I have already purchased a few names with NameBright, so I'm not saying I don't like them or trying to put down their product. I actually wish I had bought these names at NameBright (would have been over 50% off of what I paid at GoDaddy) but right now it seems their search may be a little unreliable, slow or just not up to par with some of the bigger guys.