TERRIBLE RegisterFly Experience!

[tony12]

Bad experience, now problems solved (see reply down there)

I had a TERRIBLE experience with this company. I bought two domains from them and paid them using my card. They sent me confirmation letters that i paid both domains and that these domains are registered to my name. After a day my account on their site registerfly.com was suspended. I was outraged because my business is suffering because of that. I sent them 9 letters and got NO REPLY from them. I sent some letters to their support and risk group and still got nothing. In fact I was robbed. I am from Europe and i even called them on the phone. Nobody answered me for a few minutes and i paid this "conversation" few bucks. I had to listen their commercials on the phone like "this call is very important to us". CAN ANYONE GIVE ME ADVICE WHAT TO DO. I know this money they robbed me is not very big but I would like to sue them. Can I withdraw my payment to them with my credit card company? I am outraged with them!!!! OUTRAGED!!!!!!!!!!!!

 

[worldstar]

I have once sent them an email asking about domain parking question, no reply!

 

[Iravan]

The "support" staff don't know anything about the site. Is it based in India by any chance?

Woah! - Wait A second... wtf do you mean by is it based in India... That comment is plainly racially discrimatory...

 

[Zeeble]

Woah! - Wait A second... wtf do you mean by is it based in India... That comment is plainly racially discrimatory...

I'm most certainly is not! MOST large companies outsource to Indea for support, where people don't speak good English and the customers end up suffering.

Take AOL as an example. The people who you speak to are from India, and don't speak good English at all.

Apart from that, its mostly call centres which don't even have ONE SINGLE direct employee of the company for whom they are providing support!

That is what I mean!

Please don't call me racist.

 

[monRa]

Please don't call me racist.

youa re not thta's true, companies do this to earn cash, people in such lands earn less from usa citizens or european

 

[Iravan]

It most certainly is not! MOST large companies outsource to Indea for support, where people don't speak good English and the customers end up suffering.

Hmm, Well with out actually going to India you would not know the level of english spoken... if you make a point that is loosed ended you should explain your point cuase looking at the comment, you say the so called support staff know nothing, then you ask if they are from India?, meaning that you may think the people in India are useless, or know nothing? - Without explanation to this comment this was the conclusion I drew...

Also I did not call you a racist, I never put that allegation on any one, instead i said the comment was discriminatory to a race. In this case India You may be uneducated on a subject like this that is why I pointed out this comment so that in future you may refrain from using it as you see the reaction it has caused, I do not believe you a racist just an uninformed person venting there anger some where...

 

[Zeeble]

Also I did not call you a racist, I never put that allegation on any one, instead i said the comment was discriminatory to a race. In this case India You may be uneducated on a subject like this that is why I pointed out this comment so that in future you may refrain from using it as you see the reaction it has caused, I do not believe you a racist just an uninformed person venting there anger some where...

There again, I disagree. It is not the fault of the people who work in India, but the fault of those employing people from there in call centres where people who call from the UK and US. If I call a support line, the last thing I want is someone who i can't understand, and who can't understand me. And that is 99.9% of the time in an Indian call centre.

 

[Iravan]

I call a support line, the last thing I want is someone who i can't understand, and who can't understand me. And that is 99.9% of the time in an Indian call centre

Well you must have made only a few support calls in your life to always get someone who si not strong in english, branding a people becuae of some experiences with a few is not good... Is my english weak, can you not understand what I type?

 

[Zeeble]

Well you must have made only a few support calls in your life to always get someone who si not strong in english, branding a people becuae of some experiences with a few is not good... Is my english weak, can you not understand what I type?

I can speak German, but German people hard to understand me, get my point?

 

[Iravan]

I can speak German, but German people hard to understand me, get my point?

I hope you may one day be abel to visit India, and see for your self... In all major cities English is a common language... maybe if you actually meet with more people yo uwill gain a better knowledge...

 

[Zeeble]

I hope you may one day be abel to visit India, and see for your self... In all major cities English is a common language... maybe if you actually meet with more people yo uwill gain a better knowledge...

English is a common Language in many countries, but every country adopts its own dialect and adapts the language including the accent, which is totally understandable.

I mean, sometimes I have enough trouble understanding people from Devon (accent) so for me understanding someone from India can be a real problem.

 

[Iravan]

I mean, sometimes I have enough trouble understanding people from Devon (accent) so for me understanding someone from India can be a real problem.

Most people speak more clearly there thne you ifnd anywhere in North America or Eurpoe for that matter, wihtout full knowledge you cant brand people

I ask you to please refrain from using comments such as the one stated, these comments only divide people. Whne your brand a people becuase of some individuals you cause anger, and years of anger ultimatley lead to revenge and other unpleasent things. Remeber that every little thing ultimatley adds up to a huge thing.

If you wish ot repond please do so through a PM

Now let us please get back on to the topic

I personally have had limited trouble with Registerfly, There support is ridiculously slow (bot hchat and phone support) but emails and tickets are usually replyed in maximum one day. I like registerfly's promotions, but their support needs work!

Thanks

Iravan

 

[Zeeble]

I personally have had limited trouble with Registerfly, There support is ridiculously slow (bot hchat and phone support) but emails and tickets are usually replyed in maximum one day. I like registerfly's promotions, but their support needs work!

Thanks

Iravan

I agree, the support sometimes takes up to 4-5 days, and that's if your lucky enough to get a response.