TERRIBLE RegisterFly Experience!

[tony12]

Bad experience, now problems solved (see reply down there)

I had a TERRIBLE experience with this company. I bought two domains from them and paid them using my card. They sent me confirmation letters that i paid both domains and that these domains are registered to my name. After a day my account on their site registerfly.com was suspended. I was outraged because my business is suffering because of that. I sent them 9 letters and got NO REPLY from them. I sent some letters to their support and risk group and still got nothing. In fact I was robbed. I am from Europe and i even called them on the phone. Nobody answered me for a few minutes and i paid this "conversation" few bucks. I had to listen their commercials on the phone like "this call is very important to us". CAN ANYONE GIVE ME ADVICE WHAT TO DO. I know this money they robbed me is not very big but I would like to sue them. Can I withdraw my payment to them with my credit card company? I am outraged with them!!!! OUTRAGED!!!!!!!!!!!!

 

[3GN Media]

Wow, sorry to hear that =\

 

[JMJ]

Let's evaluate here. New user, crying about a registry stealing their money. I guess I should add registerfly has "given" me domains for their mistakes. So needless to say, I'm skeptical. Mabey a credit card you weren't suppose to be using? Or is $20 really going to bring you to financial ruins?? If so mabey you shouldn't have bought those names and put some food on the table?

 

[mole]

IAfter a day my account on their site registerfly.com was suspended. I was outraged because my business is suffering because of that.

Why were you suspended? Normally a company will do such things if they suspect fraud. But with Regfly, anything goes.

 

[hanz]

Well, I guess you geve them wrong information or something like that. RegisterFly is big company, so they do not need to steal your $20

 

[Zeeble]

Well, I guess you geve them wrong information or something like that. RegisterFly is big company, so they do not need to steal your $20

Doesn't stop them. I have had bad experiences in the past, apart from that, their support team is S**T! I never get a response to their questions, they don't even answer the phone.

 

[zaros64]

PM the guy on namepros, I think his username is regfly .. he will probably be able to fix it up.. hope that helps.. I hate that feeling.. it sucks

Thanks
Dylan

 

[regfly]

tony12

It sounds like your company was restricted by our risk dept. This can happen if something appears suspicious on your order. There is an enormous amount of credit card related fraud so we review each order that comes in very carefully. We have a dedicated risk management dept that could assist you. If you PM me your user information I can look into this for you.


As for allegations of robbing this is certainly not true, we have built a substantial business of over 700,000 customers nearly 1.2 million names under management not by robbing clients. Please provide the information and I will have someone look into it.

Paul

 

[dweeb]

So i guess paul can help u. there must be some logical reason for your suspension.

 

[Zeeble]

tony12

It sounds like your company was restricted by our risk dept. This can happen if something appears suspicious on your order. There is an enormous amount of credit card related fraud so we review each order that comes in very carefully. We have a dedicated risk management dept that could assist you. If you PM me your user information I can look into this for you.


As for allegations of robbing this is certainly not true, we have built a substantial business of over 700,000 customers nearly 1.2 million names under management not by robbing clients. Please provide the information and I will have someone look into it.

Paul

I would just like to say, that recently I submitted a support ticket, I got a 5 word answer, which was of no help. I then asked again, and I got another 5 word answer which was clearly taking the piss. The "support" staff don't know anything about the site. Is it based in India by any chance?

I then tried phoning them, no answer for a good 10-15 mins by which time I gave up because its not free to call from the UK.

I will try to stick to NameCheap.

 

[regfly]

Zeeble

I have PM'd you for more information so I can validate your support ticket claim. A 10 minute hold time can occur during peak call times although in most cases it is much quicker.

 

[deet]

sorry to here about your experience

 

[tolkein]

Sorry to hear that, I've been a loyal RF customer an 65 domains with them - never had any problems before.

 

[edits]

only problems i ever had was a ridiculously slow server some 2 years ago which made it a hassle to sell and transfer names...but im sure they must've fixed that by now.

 

[tony12]

Regfly problems solved

As of yesterday regfly support opened my account. Thanks God. After lot of e-mailing. If the Regfly guy helped I want to thank him.
The problem was that I was shocked when I saw that the account was suspended. Somebody mentioned that maybe the suspension was due to credit card check out, but it is not possible because of three reasons:
1. on the same day I bought some domains at some other company and everything went on smoothly, i got my domains the same day without "account suspended message", i paid everything with the same credit card
2. I immediatelly tried to contact support but got no answer, even called them on phone from Europe, no reply
3. I was not told where is the problem

I wrote this just to clarify everything
My intention was not to say "this firm is not good go to the other one", NO! My intention was to solve a problem and share my experience with others. That is the aim of this forum, I suppose.

And I am staying with regfly, I am not moving my domains cause I consider this was theirs unintentional error. Hope they won't prove it otherwise.

 

[TWM]

Would probably help if you use a credit card with your name on it, not your mom or dads. Just a word of advice .

 

[tolkein]

Good for you. RF's a great registrar with lots of free, useful tools and doesn't try to sell stuff to you at every step like GD.

 

[martialtiger]

I have just had probably the worst customer service experience with any company small or large. I've been hung up on twice by Carl at registerfly who claims to be the only person working there on Friday, Saturday and Sunday. How can company as large as Registerfly have 1 person handling all customer service issues. Not one of my questions was answer and his lacsidaisy approach was really infuriating. I cannot believe that a company would allow this type of handling with their customers. I wish I would have researched them before even registering a domain let alone 5 last night which started this whole problem. For some reason my account was suspended. Do they have a clue what's going on over there?

http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000010002016

Wish I saw this ahead of time. I am seriously at awe that they would allow this to be their "Customer Service" department. There was absolutely no service provided and the guy was utterly rude. I've sent an email about my account and never heard back. Now I'm worried that the 5 domains and my account will be deleted because I can't get a hold of anyone in their risk department. I will definitely stay away from them in the future. So should you! :yell:

I PM'ed Regfly based on the other threads I saw and hope that he'll come through. If not I'll have to move on to another registrar. Sad really since this was my first time experience with them and their customer disservice.

 

[regfly]

I have sent you a PM to assist you further. We employ well over 100 people in customer service worldwide, however risk management related issues which this seems to be is handled during normal business hours(m-f, 9-5 EST) which our customer service agents did advise. There is a fair amount of fraudulent purchase attempts we see daily so we are very dilegent in verifying all orders.

Please reply to my PM

 

[martialtiger]

Paul, you seem like a much more qualified guy than Carl. I understand now that the dept is closed but nothing in my original email said that I would need to call before I left work to go home. I checked the site for the number and saw that it was 24/7 so I assumed I'd be able to get this fixed as soon as I got home. Anyway, I'm not going to make any more comments about Registerfly.com until my problem is resolved and I feel a little better that you are stepping up to the plate for the company. Thanks man!

Okay. Paul is seriously the man there! They cannot afford to lose someone like you. You can help keep their image tolerable for those who have to first experience a Carl. Thanks again and I wish you well. I will apologize about my hasty review of the company (as it is not something I normally would do but given the interaction I had with Carl I needed to). I'm hoping I can continue to keep a relationship with Registerfly.com.