My experience with the
@Spaceship SellerHub thus far.
Two weeks ago I gave them a try.
I imported several thousand names.
Importing was fairly quick and easy using a CSV.
The manual import is a comma nightmare and shouldn't even be offered.
Verifying names that were already listed:
Given the verification process feedback here at NP, I was a little concerned this might be an issue for me given.
However, I was pleasantly surprised when only a few names required verification and support was able to clear them within a few minutes.
Landers: Withouth a doubt, I'm a fan.
They're clean, professional and get indexed quickly.
A few things I didn't care for:
1. I have found that there are too many steps involved in navigating from Spaceship to your domains in the SellerHub marketplace.
2. The
@Namecheap path redirects Namecheap customers to a Spaceship.com checkout. I understand why they would do this, but doing so creates buyer confusion. (Path of least resistance and all.)
3. I had planned on doing a little more testing, but when I selected a few hundred names for deletion, the system deleted the entire portfolio.
I took it as a sign, put a pin in it and decided to revisit at a later date.
This is where things get interesting. By interesting, I mean extremely irritating.
A few days later I attempted to re-list my portfolio.
The import process seemed considerably slower, but whatever. I've seen slower.
When it finished, I received the following partial failure notification:
I thought this was strange considering the entire portfolio was verified, listed and live just a few days prior. Theoretically, nothing should have required verification.
When I started going through the names that failed I discovered that it wasn't just a few names, but rather
1800+ domains that now required verification.
In the very short time the listings had been removed, someone else managed to list
over 20% of my portfolio.
Spaceship does not provide a way to export the failed domain listings. view them as a list or even view the notification later.
[X] out of the notification and it's gone with the wind. Never to be seen again.
The only way to reproduce the notification is by importing another csv. Even then, the steps involved in obtaining the data needed to create a list for support to verify is absurdly ridiculous.
I wouldn't care as much about the unauthorized Spaceship listings if they weren't given priority over the Afternic and SedoMLS feeds in the Namecheap path, but they are, so I do.
Any other sales platform would've had the listings removed and issue resolved within minutes.
I just don't understand it.
@Spaceship - This is a problem.
You really need to come of with a better verification solution
now, before the platform ends up containing hundreds of thousands of unauthorized listings and unhappy clients due to refunds as a result of anauthorized/fraudulent listings.
Edit: Upon further checking, I discovered they've listed names owned by other investors as well and companies including one who has a moderately sized portfolio...Hugedomains!
