Sold on Flippa but buyer banned and no response from Flippa

[Simon Ward]

Sorry to bring this up to a community outside of Flippa but I have tried multiple times to reach out to Flippa without any response.

I sold a domain / website and the winning bidder paid but the payment was refunded by Flippa Escrow. I have contacted Flippa by email, the response was that they are waiting for the buyer to verify their details. The buyer claims that Flippa did not send any emails to them with details of their verification. I contact the buyer through the auction completion process and they tell me they have nothing from Flippa. The buyer becomes suspended, so I open a dispute, the dispute is cancelled by Flippa with the claim that they are waiting for the buyer to send their info to verify themselves. The buyer is now banned from Flippa and I have tried to reach out to anyone from Flippa to help me, but no response. This has been ongoing now for over 12 days since the auction finished and I find myself with an invoice to pay for $700! I am hoping someone from the Flippa team will reach out to me here because I just want to re-list the domain / website and sell it on Flippa. However, right now, it looks like I will be banned for not paying the $700 owed to Flippa although the buyer is banned and I have not received any payment! I have sent emails, commented on the auction completion post and have heard nothing, it feels to me that Flippa are looking at some excuse to ban my account and that worries me. I am hoping that there is a problem with emails, however, for a dispute to be cancelled internally and comments not to be answered, something looks wrong and I am worried. I hope someone from Flippa can help me here.

Thank you

Simon.

 

[DNGear]

@FlippaDomains

 

[platey]

Mind you there are a few on here that work at flippa - i had a similar situation on flippa that never got resolved

 

[Simon Ward]

All sorted now, Flippa favoured the dispute to me and allowed me to re-list. I also got a nice email with some extras for my listing, very happy

 

[platey]

All sorted now, Flippa favoured the dispute to me and allowed me to re-list. I also got a nice email with some extras for my listing, very happy

good to see it got resolved

how did you contact them in the end?

I quite like the site but not a fan of the fees to list etc whereas np has no listing fees etc

 

[Pierre Barnard]

All sorted now, Flippa favoured the dispute to me and allowed me to re-list. I also got a nice email with some extras for my listing, very happy

Glad to hear.

 

[Simon Ward]

I just opened the dispute for the second time and because the buyer was banned, I think that´s why it finally got sorted. The fees are quite high but the market is huge on Flippa and I like the security measures and Flippa Escrow that allows me to use Paypal to accept the payments. Flippa just helped me dodge a bullet and for that, I can´t thank them enough. They also gave me some extras to help sell the site faster as I am now quite far behind my schedule, they didn´t have to do this, I didn´t ask, they just did it for me which is a very kind gesture and I can already see the difference the upgrade makes, a lot more visitors to my listing and with that, more bids.

 

[FlippaDomains]

I was out of town - glad it is resolved now.

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[Simon Ward]

I can not fault the service from Flippa, absolutely incredible experience, thank you. I was given amazing support throughout my auction and Flippa Escrow was secure and faultless. I got a lot more money for my website than I thought I would get and also met some extremely nice and knowledgable people along the way. My last auction was one of the very best experiences I have ever had in the 10 years I have been working online. Thank you for the amazing support and helping me achieve success beyond my expectations. Very happy here, thank you

 

[Domainatic]

Great news...Glad it worked out for you