- Impact
- 155
I'm an over 20 year customer and client of SnapNames, almost since the very day they came into existence. I still even have a domain I acquired through SnapNames over 20 years ago when the business model was first come first served $39 "SnapBack" order, one only, no auction. There has also never been an issue with my account, I have dutifully provided verification images when requested, spent plenty of money over the years, etc.
Despite having already provided the types of verification images we are probably all accustomed to now in April in order to VERIFY my account since it was locked after my payment method expired and I merely added a new one, with my account having already been so VERFIED and without any restriction whatsoever, my SnapNames account was recently switched to unverified status. I can't even add any backorder anymore.
DESPITE providing the same verification files all over again in a support ticket, now the "new normal" is being required to use a third party app on a smartphone to provide them even yet again regardless - ASSUMING you even have access to one. It is the Nametag app, no doubt many are familiar with this requirement by now.
And sure enough, this third party Nametag app did not work for me and would not allow me to proceed. And sure enough, SnapNames support will not relent in demanding that it be used to complete this draconian new requirement which depends on the reliability of a third party entity and service.
I just wanted to start this thread now, but perhaps later I will add all the communications so far.
One of the support reps offered to send me a new Nametag link to try again, but it seems maybe they didn't like my definite statements of negative feedback and disapproval of this new draconian "policy" and requirement, so I have not received it today.
Despite having already provided the types of verification images we are probably all accustomed to now in April in order to VERIFY my account since it was locked after my payment method expired and I merely added a new one, with my account having already been so VERFIED and without any restriction whatsoever, my SnapNames account was recently switched to unverified status. I can't even add any backorder anymore.
DESPITE providing the same verification files all over again in a support ticket, now the "new normal" is being required to use a third party app on a smartphone to provide them even yet again regardless - ASSUMING you even have access to one. It is the Nametag app, no doubt many are familiar with this requirement by now.
And sure enough, this third party Nametag app did not work for me and would not allow me to proceed. And sure enough, SnapNames support will not relent in demanding that it be used to complete this draconian new requirement which depends on the reliability of a third party entity and service.
I just wanted to start this thread now, but perhaps later I will add all the communications so far.
One of the support reps offered to send me a new Nametag link to try again, but it seems maybe they didn't like my definite statements of negative feedback and disapproval of this new draconian "policy" and requirement, so I have not received it today.
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