The existing account balance before registration was $4.40. On January 23, I registered a .com domain for $4.90 ($5.12 includes fee) through bitcoin. The domain name shows unregistered as per whois until now(January 25). I contacted Philip on Live chat and he tells me that I have received the money. Unanswered queries are 1. Where is my registered domain name? I paid money for registering a domain name. 2. My account balance should be more than $9, not $4.40. The money is missing See attached documents.