- Impact
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I've been with GoDaddy for years and never had any issues up until now, but on the 11th of April I received an email saying "a domain you have cancelled has been removed from your account"
I have a receipt for a 1 year renewal on the domain from July 2024, so it wasn't due to expire.
Every time I contact support I get a different story.
One support guy even told me I need to buy it again at auction.
Another told me to email auctions.
Another told me that I transferred it to another account, but they can't tell me who it's been transferred to. This is impossible because my account is 2FA secured, plus, I haven't had a need to login to my account as everything is on autorenewal. I sent them a screenshot of my last logins, which showed the last login to the account was February 1st 2025 until I logged in on the 11th of April after getting the email.
I've spent about 50 euros in support calls at this stage and made 10+ support requests on the web. I can't get anywhere.
This is an active live domain in my business, and I have over 120 other domains on this account with them. How can they just steal a domain from my account and ignore me?
Does anyone know anyone I can contact to get help, because the standard numbers are of no use. They just tell me they can't help and give me someone to email, and so far everyone I've emailed has ignored me.
One person even told me my domain is currently listed for sale on the auctions.
This is pretty disgusting. I don't see how it's possible at this stage to run a business on any domains on godaddy if they can just take them without your permission and with no recourse.
And this isn't even just a throwaway domain. It's an auction domain I paid a lot of money for. I have $100's of thousands worth of auction domains with godaddy in fact, so I am potentially at risk of them just taking any domain they please at any time. I have owned this domain since 2023 and have an active business on it.
I have a receipt for a 1 year renewal on the domain from July 2024, so it wasn't due to expire.
Every time I contact support I get a different story.
One support guy even told me I need to buy it again at auction.
Another told me to email auctions.
Another told me that I transferred it to another account, but they can't tell me who it's been transferred to. This is impossible because my account is 2FA secured, plus, I haven't had a need to login to my account as everything is on autorenewal. I sent them a screenshot of my last logins, which showed the last login to the account was February 1st 2025 until I logged in on the 11th of April after getting the email.
I've spent about 50 euros in support calls at this stage and made 10+ support requests on the web. I can't get anywhere.
This is an active live domain in my business, and I have over 120 other domains on this account with them. How can they just steal a domain from my account and ignore me?
Does anyone know anyone I can contact to get help, because the standard numbers are of no use. They just tell me they can't help and give me someone to email, and so far everyone I've emailed has ignored me.
One person even told me my domain is currently listed for sale on the auctions.
This is pretty disgusting. I don't see how it's possible at this stage to run a business on any domains on godaddy if they can just take them without your permission and with no recourse.
And this isn't even just a throwaway domain. It's an auction domain I paid a lot of money for. I have $100's of thousands worth of auction domains with godaddy in fact, so I am potentially at risk of them just taking any domain they please at any time. I have owned this domain since 2023 and have an active business on it.
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