Registerfly, such crap!

[Jim_Westergren]

I bought a major site some weeks ago for 1K. The domain was with registerfly and I wanted to renew because it was just some weeks left.

First of all you go to "Manage Domains" and there is NO button or link to renew domains. You first have to click on a button called domains and then renew domains.

They did not accept paypal, wtf!

So I used my credit card.

5 days later I get an e-mail.

We could not renew the domain historicalfiction.org in your account, details are as follows:

Purchase price is greater than available balance

I had over 5K on my credit card, not enough! wtf!

Some days later they get paypal and get all excited and send 2-3 spam mails.

I try to renew again, this time using paypal.

Then I get following mail:

This transfer request will transfer the domain name into the
ICANN Accredited registrar RegisterFly.com, inc. and it will also
extend your domain name expiration date by one year.

Transfer? wtf?

3 days later I go back to check and I see:

Transfer in progress

Just renew the got damm domain!

I get kind of stressed and I decide to transfer my domain to godaddy to my other domains.

Almost fully impossible to find the authorization code. At is located at the real end of the who-is contact information ...

So then I try to transfer. Failure, "Invalid Auth Code"
I try again: Failure, "Invalid Auth Code"

Then I click on the big button on the top of the page: "Live sale chat"

I fill in the form with my question, the window closes. I try again, the window closes.

I wait patietly, perhaps I will get answer on the e-mail.

Then I get an e-mail from live chat:

Really excited I open:

Unable to deliver message.
Error message: 550 sorry, no mailbox here by that name. (#5.7.17)

Wtf!

 

[AdoptableDomains]

I used to defend Registerfly as well. At the point I had 700 domains with wrong whois info all naming registerfly as the owner, AND they refused to fix it forcing me to hand change them one at a time (their bulk script didn't work eihter), that was enough for me to give them up.

I've been getting bashed up at this site defending this company, but who cares. I am not preaching the gospel of Registerfly. I think Registerfly can be one of the most screwed up Registrars on Earth, if you don't take the time to learn how to use them. Nevertheless, most of the problems at this company are user error.

I am a professional user. I have accounts at probably 30 registrars, and all of the others put together haven't had the problems of registerfly.

The problems at Registerfly started when they became their own Registrar. Before that, ENOM did everything.

And you could always fall back on enom to make things right. Not so any more.

Things don't work, true. So learn to adapt or go elsewhere.

Many of us have done that! Great recommendation.

How can a person not follow instructions and then say it doesn't work. That's called operator error.

More often than not, it's script errors of their buggy software and mixing of enom and registerfly domains in the same account.

Follow these steps to make a perfect renewal/transfer.

I'll add a step #8 - Make sure registerfly didn't change your whois into their name and email in the transfer. If they did, you won't get renewal notices. They lost a couple very good names of mine because of this. (and refused to make good on it in any way)

And a step 9 - Make sure after the renewal/transfer that the domain is still in your account. I had a lot go missing from my account completely.

The helpdesk works if you label your problem correctly.

It helps, I've left fully detailed requests here were ingored, brushed off, answered with downright stupid answers, and even deleted if they didn't want to handle it.

These guys are busy as hell. With all these users screwing things up, they must deal with thousands of complaints daily.

Yes, they are busy as hell (that should tell you something). All registrars will have users screw up. However, at RF, a very high percentage of the screw ups are script and bug related, or just downright poor customer service attitude.

You must state your problem correctly. If you don't, you will be ignored.

And if you do, you may still be ignored.

Registerfly is for professionals...

:lol: :lol: :lol: :lol: :lol: :lol: :lol:
Prefessionals can afford a little more professionalism from their provider. Profesionals also value their time more than the few dollars saved to put up with the extra effort and value of lost domains.

Okay, so now go ahead and rip me apart like everyone else has done. I don't care.

Not ripping you apart. I had your opinion until I just couldn't take it any more. Every user has their breaking point. I hope they don't take you to yours.

Sorry to bust up your WE-HATE-REGISTERFLY board. I mean no disrespect.

No disrespect taken. Those of us who have been burned just feel an obligation to let others know what they may be getting into. You are free to make your own choices. Just don't get upset if someday you get an "I told you so". I once defended them and could overlook a few errors as long as they were fixed. When they stopped getting fixed and became too much work, I jumped ship and admit I was wrong in previously defending them. I hope you don't have the same problems some of us have had.

 

[mis_chiff]

Some good points there bionic, unfortunately
I don't agree with your comment on it being the
user. For starters, only problem I have with them is
they keep changing my whois to their's Ionly have 7 there so
it's easy enough at the moment to keep changing it back.
Shouldn't have to check them everyday, but hey..."buggy system"
(and that's not a "user error")

Alot of the "instructions" are followed with...don't use this as it's
not working, or don't do it that way cause they don't have it
set up for that! , do it this way!
But where is all that instruction in their "how to" stratagies?
If they don't explain "properly" how to...how to they expect people to "do"
"Users" using a buggy system (which you commented yourself)
the best they can, yet still the crack about it being a user issue!
Sorry, but some issues are user error (and sometimes a silly little thing)
But where is Regfly's support? Where is their end user assistance?
And where are these people's domains?

 

[airwav]

Talk about one detailed thread. Thanks, bionic.

Airwav, did the RF sup say when did the software and new system change first
change?

No, all he did was deny. Confronted and he still denied... :td:

 

[jaydub]

Hello all You Registerfly Haters.

Sounds like RegFly sent out the PR dept.... :hehe:

No one hates you bionichead...just Registerfly.....And contrary to your belief...their are many professionals at this forum....

I was with RegFly when they first started and you could email Tim directly...it is now a Dog and Pony show.

And saying they are "for professionals" really is laughable...

imho

 

[ecigs.net]

jaydub, I never said you were unprofessional. I do think that bitch sessions are unprofessional. It was published in February 2006 that all renewals are transfers. We are in November 2006. Why isn't this information common knowledge?

Let me ask this. Is complaining productive? If you complain all day long, will it imporve the errors at Registerfly?

Not a chance.

There's two kinds of people when it comes to technology. There are those that read the instructions and find the solution to the problem at hand. And there are those who don't bother to read the manual, give up when it gets tough and say the product is crap because it doesn't work.

The point I want to make is this: Registerfly is broken in many ways. Get over it. Adapt to it. Find a solution. Don't sit around posting threads that say, "I got a transfer notice when I went to renew my name, what crap." That helps nobody.

I gave you the solution to easy renewals at Registerfly. It is posted on their website. It is in the knowledge base and 18,300+ people have read it. This should no longer be an issue.

I am not their PR man, but I do have an interest in them. They do have one trait that I think makes them worth defending. When they became their own Registrar, they dropped all their prices. EuroDNS wants 18 Euro to register an info, for example. That's about $23. Registerfly has been selling them for 60 cents. I want them to survive for sure. They save me lots of money.

Instead of bitching about them, try to find out why things don't work. Anybody can bitch. That's easy. Its the soultions that take an effort and are worth the time.

My apologies to the forum if I have shown it any disrespect. It wasn't my purpose or desire.

Peace.

 

[floatingworld]

Bargain Offer! Cheap Chairs! (small print: 3 good legs and 1 broken, but doesn't wobble if you balance correctly) Hurry! Hurry! Hurry down to Regfly Emporium! :td:

 

[ecigs.net]

You're allegory is off base. A better allegory is somebody who buys a model chair, doesn't read the instructions on how to use the chair, puts it together wrong, breaks it and then bitches that the wood was bad and the design sucks. Registerfly clearly states in the knowledge base that all renewals are transfers. Anybody who screwed up a renewal obviously failed to follow the instructions.

Nevertheless, I'll we can use you're allegory. I'll take 12 of those broken chairs, please. I can use my computer and my hands too. I started out in construction and built my own home at 30. I'll make 9 good chairs out of those broken 12, sell them for three times what I paid for them and use the rest as firewood. Now I've made a profit and I'm warm too. You're on the floor wondering why you keep falling off that stupid, three legged chairs.

So what's the point?

Griping isn't going to change a thing. 900,000 people use Registerfly (supposedly), you'd think we would be able to figure it out. Doesn't anyone have some solutions to these problems. Isn't there anybody who knows some tricks? Solutions and problem solving: That's what's interesting. I'm looking for answers, not rehashed and regurgitated problems. Gripesites bore me to death.

 

[floatingworld]

well if the chair is broken when you buy it then the design sucks...mind you using the Regfly construction as firewood is a good idea. PS... most domainers don't want a D.I.Y. flat pack assembly with half the screws missing, but hey everybody needs a hobby! so good luck.....

 

[jaydub]

Gripesites bore me to death.

We are so sorry we "bore you to death"......

I am going to continue to post what my experiences have been with this company whether it bores you or not....
Hopefully it prevents others from having to make these "boring" posts.

I deal with dozens of registrars and RegisterFly is single-handedly...without a doubt...no equal...the absolute worst....
I assume that has just bored you to tears...


Anyone reading this who is not "bored to death"....avoid RegisterFly at all costs.

'nuf said...

 

[Ericsson]

Registerfly isn’t the best domain registrar around, hard to use and my DNS havn’t updated after 3 days and all the information was correct.

 

[dewpoint]

I was going to post a long involved thread...but then I decided that short and to the point would get the same message across....
....Read this thread's title. It describes Registerfly with as much clarity and elegence as is deserved.

 

[jpchen]

Anyone get Auth code from RegisterFly.com

Hi,
Does anyone sucess get the Auth code to trnasfer domain from Registerfly.com?
I was spend so much time with them but nothing come back.
Sucks!
jpc

 

[ecigs.net]

I am wrong.

I've had several problems with the programming with Registerfly's website in the past few years. Each of these problems I was able to resolve just by figuring out what went wrong and changing my work flow to incorporate the error. Up until recently, I have never lost a domain or suffered anything but mild inconvenience. In fact, I've made considerable profit by using the company's errors to my advantage. I was able to register hundreds of domains for periods of 5 to 10 years for less than price of one.

That has changed. A really non-important domain of my disappeared out of my network. When I investigated it, I found that the dns had been changed to that of Registerfly. When I tried to change it, I found that I could not. After contacting Registerfly, they moved the domain into the expired status in my account so that I could no longer access it. After arguing with them about the status of the domain, they deleted it totally from my account. They also deleted all help tickets. When I checked the domain at Whosit.sc, Nic.com and Geektools, I found that my contact information had been changed to that of Registerfly. When I checked my purchase records, I could no longer find any record of purchase or payment. In essence, without any reason whatsoever, the company erased it from my portfolio completely in a way that could only suggest human action.

This goes a little beyond user error. I don't think that they really wanted the domain. I think some flaw in the system caused the error and to protect themselves, they deleted all record of my ever owning it. They know that a single person can not do anything against them. The cost of fighting is too high. Who can afford to pay $1500 per domain at ICANN? Instead of finding a solution and keeping me as a customer, they took the ease way out and deleted all evidence of error.

After speaking with others about this per telephone (and not through forums and blogs), I found that this is not a fluke and that such things have happened to more than one person. I was lucky. My domain barely got 10 visitors a month. It was in parked status and worth nothing more then registration costs. Others have lost a lot more. For the first time in my professional life, I have run into a company of this size and fame that clearly can be defined as a Rogue Company. Quite amazing really.

Therefore, instead of sticking to my line that user error is the main source of problems and that professionals can operate in any medium under any condition, I must embarrassingly admit that I was totally and completely wrong. Without any fault of your own, you can lose your property. Anyone who wants to say, "I told you so," may do so now.

It is important to note that eNom is aware of these issues (as is ICANN). For those of you who are having difficulties and can see the words eNom in your contact information, there is a solution. By contacting eNom, you can get your domain back. For those of you who see Registerfly in your contact information, transfer immediately. That's what I have done. It wasn't by knowledge that saved me either. I followed the instructions at Registerflies.com, the amazing Anti-Registerfly forum that is fighting this company and not just bitching about them.

I will be deleting all forum posts at NamePros that I have published in defending Registerfly with the following disclaimer, "After talking to several people that I respect in the domain world about their experience with this company and through recent developments with the ccTLD BE registered through Registerfly, I no longer have the opinion that user error is completely at fault to the wave of problems at this fraudulent company. I do not want anyone to be burned by this company on my recommendation. Therefore, all posts that suggest that Registerfly can be used safely (if you pay attention to details) are being deleted. Sorry folks, I was wrong to defend them. Even if everything is done absolutely correctly, you have a good chance of losing your company through no fault of you own, if you leave any important domains with this company. If you screw something up, that chance increases dramatically. So for both the professionals (those with long time experience with buying and managing domains) and for newbies (those with only one or two) this company is a risk to your property. My apologies to anyone who I misled into believing you could work safely at Registerfly with a little experience. Under no condition keep any important domain at this company.

In other words, I was wrong!!"

That's the best I can do to correct my errors.

My apologies to anyone who I misled.

 

[LittleBigMan]

Registerfly are dismissive, unresponsive and a total shambles in my experience.

Failed renewals, appalling script problems with site, ridiculous and unfounded error messages and expired domains due to their incompetence.

My opinion is steer well clear!