Registerfly, such crap!

[Jim_Westergren]

I bought a major site some weeks ago for 1K. The domain was with registerfly and I wanted to renew because it was just some weeks left.

First of all you go to "Manage Domains" and there is NO button or link to renew domains. You first have to click on a button called domains and then renew domains.

They did not accept paypal, wtf!

So I used my credit card.

5 days later I get an e-mail.

We could not renew the domain historicalfiction.org in your account, details are as follows:

Purchase price is greater than available balance

I had over 5K on my credit card, not enough! wtf!

Some days later they get paypal and get all excited and send 2-3 spam mails.

I try to renew again, this time using paypal.

Then I get following mail:

This transfer request will transfer the domain name into the
ICANN Accredited registrar RegisterFly.com, inc. and it will also
extend your domain name expiration date by one year.

Transfer? wtf?

3 days later I go back to check and I see:

Transfer in progress

Just renew the got damm domain!

I get kind of stressed and I decide to transfer my domain to godaddy to my other domains.

Almost fully impossible to find the authorization code. At is located at the real end of the who-is contact information ...

So then I try to transfer. Failure, "Invalid Auth Code"
I try again: Failure, "Invalid Auth Code"

Then I click on the big button on the top of the page: "Live sale chat"

I fill in the form with my question, the window closes. I try again, the window closes.

I wait patietly, perhaps I will get answer on the e-mail.

Then I get an e-mail from live chat:

Really excited I open:

Unable to deliver message.
Error message: 550 sorry, no mailbox here by that name. (#5.7.17)

Wtf!

 

[flussie]

When did you start the transfer? It normally takes about 6 days to complete.

 

[airwav]

I hope you got your problem solved. I am having a similar issue.

My business site is hosted @ RF, http://stlbroadband.com. The domain expires the 20th of this month. Last week I iniated the renewal and I got the same thing, they had to transfer the domain from Enom. I paid the renewal fee and have the receipt. I also have an email stating that the transfer was succesful.

Since Friday my web site and email have been down. Today I get and email stating my domain is expired....
I have had trouble tickets open since Friday and no reseponse.

~~RF if you are reading this:
:yell:This is really unprofessional :yell:

 

[StrictlyNames]

~~RF if you are reading this:
:yell:This is really unprofessional :yell:

This may qualify as the understatement of the year.

 

[Zilla]

I remember I have one or two .be there, but I can not remember my account name, I may need check my gmail....good thing for me..

btw, I noticed you plan transfer all name to GD, may or may not good choice, actually I am tranfering all my name from GD to NC, even NC's price is higher...but consider NC have the free whoisguard...still similar.

and, does anyone know if I renew a name in NC, does it also extend the whoisguard free?

 

[floatingworld]

I remember I have one or two .be there, but I can not remember my account name, I may need check my gmail....good thing for me..

btw, I noticed you plan transfer all name to GD, may or may not good choice, actually I am tranfering all my name from GD to NC, even NC's price is higher...but consider NC have the free whoisguard...still similar.

and, does anyone know if I renew a name in NC, does it also extend the whoisguard free?

no, if you renew a name in NC the whoisguard does not automatically renew...you can purchase extra whoisguard which is quite cheap...alternatively you can take unused whoisguard subscriptions and load them on to names which you do use the whoisguard eg adult names.

 

[Zilla]

thanks, I know now

then, who is the best one? I want cheap, I want free/cheap whois guard, I want easy/straightforward interface, I want good reputation, I want accept paypal, I want domain taste capability, sounds only moniker? any other suggestion?

 

[Dave_Z]

Jim, the status currently says "pending transfer" just like you said. Have you
already provided the auth code to the gaining registrar and approved it with
them?

My business site is hosted @ RF, http://sllbroadband.com. The domain expires the 20th of this month. Last week I iniated the renewal and I got the same thing, they had to transfer the domain from Enom. I paid the renewal fee and have the receipt. I also have an email stating that the transfer was succesful.

The domain name's available. Is it misspelled perhaps?

then, who is the best one? I want cheap, I want free/cheap whois guard, I want easy/straightforward interface, I want good reputation, I want accept paypal, I want domain taste capability, sounds only moniker? any other suggestion?

Moniker's possibly the closest thing that meets what you stated. Other than
that, you're expecting too much.

 

[ZuraX]

Where does Moniker list the prices for registering domains?

Found it... wow $18.99 for a .com!!!!

 

[airwav]

Jim, the status currently says "pending transfer" just like you said. Have you
already provided the auth code to the gaining registrar and approved it with
them?



The domain name's available. Is it misspelled perhaps?

Yes, it is a misspell, StLbroadband.com.

I was on the phone with them yesterday for 1 hour 17 minutes. They said the server was down and it needed to be rebooted. That was just great for about an hour. Down again...and they never respond to my open trouble tickets, so if I want my email I have to spend more time on the phone.

This SUCKS!!!!!

 

[InsideDN]

Where does Moniker list the prices for registering domains?

Found it... wow $18.99 for a .com!!!!

Contact them and let them know you're a NP member, you can get special pricings, e.g., only 6.95 for .com names

Still, Moniker is the most reputable registrar

 

[floatingworld]

thanks, I know now

then, who is the best one? I want cheap, I want free/cheap whois guard, I want easy/straightforward interface, I want good reputation, I want accept paypal, I want domain taste capability, sounds only moniker? any other suggestion?

for the cheapest with whoisguard reg or transfer 3 names+ to godaddy and then flip to namecheap as the GD whois renewal will make them more expensive, alternatively just go straight to namecheap where the whoisguard renewal is relatively cheap....looks like a lot of regfly name refugees on the move....

 

[Jim_Westergren]

Jim, the status currently says "pending transfer" just like you said. Have you
already provided the auth code to the gaining registrar and approved it with
them?

It did not work and I tried again recently and got a notice from godaddy that it is probably because the transfer is ongoing. It is good that it says "pending transfer" now in the who-is, so I guess and hope that soon it will be renewed. Then after the 60 days I will move it to godaddy.

 

[ZuraX]

Contact them and let them know you're a NP member, you can get special pricings, e.g., only 6.95 for .com names

Still, Moniker is the most reputable registrar

What do I say? Just that I am a member of NamePros?

 

[deet]

there are so many rough stories about RegFly on this board.

it took 3 months to recover a domain they lost from my account.

They need some work.

 

[dnb8]

What about changing domain owner in Moniker? Do they have free push to another account?

 

[ecigs.net]

After talking to several people that I respect in the domain world about their experience with this company and through recent developments with the ccTLD BE registered through Registerfly, I no longer have the opinion that user error is completely at fault to the wave of problems at this fraudulent company. I do not want anyone to be burned by this company on my recommendation. Therefore, all posts that suggest that Registerfly can be used safely (if you pay attention to details) are being deleted. Sorry folks, I was wrong to defend them. Even if everything is done absolutely correctly, you have a good chance of losing your company through no fault of you own, if you leave any important domains with this company. If you screw something up, that chance increases dramatically. So for both the professionals (those with long time experience with buying and managing domains) and for newbies (those with only one or two) this company is a risk to your property. My apologies to anyone who I misled into believing you could work safely at Registerfly with a little experience. Under no condition keep any important domain at this company.

In other words, I was wrong!!

 

[airwav]

...For the person who needed to renew but only got transfer notices:

The reason why you need to do a transfer your domain is because it is at ENOM. That's pretty obvious. They published the information months ago. The FAQ's tell you why it is a tranfer. I guess people didn't read it. How can a person not follow instructions and then say it doesn't work. That's called operator error.

Sorry to bust up your WE-HATE-REGISTERFLY board. I mean no disrespect.

That's pretty funny... the RF supervisor told me it was because they were moving to new software and a new system. I knew that it was because they were transfering from Enom, but it was strongly denied... :hehe:

 

[Kate]

gfgf

Sorry, sorry but I just cannot agree with this...

...
Nevertheless, most of the problems at this company are user error.
...

I doubt it.
The problems I've had with them are:
- registration attempts failed
- domains missing from my account
- whois that reverts to their default profile instead of mine
- etc

These are the same problems reported by many other users.
It's not the end user that is to blame but their buggy scripts most of the time.
They need to fix their scripts and make them more reliable and user-proof as much as possible. That's the least you could expect.

It isn't that big of a deal. In fact it is really simple. The problem is that it isn't idiot safe. You can, do to user error, screw up the process quickly. Registerfly isn't going to hold your hand like GoDaddy. That's why you only pay $3.99.
...

At $3.99 they are selling at a loss here. They are pursuing an unsustainable business growth model where they either have to make up with other money-raising tricks or sacrifice good customer service.

2) If you want to pick up say 800 info's during one of their specials, do it from different accounts.

What I do is this. I set up four accounts.
...

Dangerous. By doing so they could label you a security risk and lock your accounts. There have been numerous reports of accounts locked for no valid reason.

If you can't use Registerfly, don't complain if you haven't read the documentation.

Issues are rare with other registrars... so who is wrong ? The registrar or the end user ?

The helpdesk works if you label your problem correctly. These guys are busy as hell. With all these users screwing things up, they must deal with thousands of complaints daily. You must state your problem correctly. If you don't, you will be ignored.

I tend to agree with this. From my experience their support is not so bad when compared to Enom etc. But sometimes they are so sloooooow.
9 days to respond to a ticket ? Come on :yell:

Registerfly is for professionals that need to save big dollars and has the skills to adapt to a system that has a ton of major flaws built into it. If you can't adapt, don't like to read instructions, are impatient, can't fill out a form correctly on the first go, don't follow up your emails, don't know how to check your nic records with speed before you start the transfer process, aren't good at finding the flaws through cause & effect observation, trial & error stresses you out then Registerfly is not for you.

Registerfly is definitely NOT for professionals.
What professionals need is not only good pricing but reliability and peace of mind. With Registerfly you can't have it all.
I believe Registerfly is actually targetting the same user base as Godaddy, that is the average John Doe that is not too knowledgeable about domains. When people become knowledgeable they tend to leave.
You admit that their system is crap. So why insist ?
By having domains with Registerfly you are taking a chance. Can you afford to lose your domains ?
Also, you have to wonder if the savings are worth the stress and hassle.

 

[Dave_Z]

Talk about one detailed thread. Thanks, bionic.

Airwav, did the RF sup say when did the software and new system change first
change?

 

[Lasher]

lol welcome to the crowd sir, I think 80% of this board really hates them.

I'd guess it's more than 80%, but let's go with that. The other 20% might be perfectly satisified with RF, but need to consider if they are attempting any kind of resale to other domainers down the line then 80% of their potential customer base also hates RF. I have to really want a domain to even consider buying if it is at RF or 1&1, most I just skip. For example, lll.us, I buy a lot of them, but if they're at either of those two I just move on.