The Story:
Approximately 12 weeks ago, I started an escrow with Registerfly, after money was wire transferred to Registerfly I waited until Registerfly claimed they received the money from the buyer. During this time my trust level of the buyer went up dramatically, to the point where I no longer believed I needed an escrow service, I went ahead and transferred the domains to the buyer directly for sake of speed and trust. The buyer accepted the domains and all was fine.
The Problem:
After the domain was transferred, I tried for multiple weeks, three in fact, to get in contact with Registerfly. Customer Service told me that the only one that could handle this problem was a Mr. Glenn Stansbury. After multiple emails, I finally got a hold of a Mr. Glenn Stansbury who stated that I needed to send him notarized statements from the buyer and seller that the transfer was completed.
Well, that’s fine and dandy but the buyer is in a foreign country and notarized statements were not something easily come by, anyways we did it, it took a few weeks and a lot of money to get the statements, oh well, it was my fault for not using Registerfly for the actual domain transfer portion of the Escrow.
I FedEx the statements along with a return envelope (Signature required) to Registerfly, they received those statements on Oct 11; on Oct 16, they confirmed receipt of those statements.
Many emails, many phone calls, many support tickets and I am still not receving the check five weeks after the point in the escrow where they owe me the money.
I do not want to turn this into a Regsiterfly.com bashing, that horse has already been beaten and its dead, what I need is advice on how to get my money out of Registerfly.
Approximately 12 weeks ago, I started an escrow with Registerfly, after money was wire transferred to Registerfly I waited until Registerfly claimed they received the money from the buyer. During this time my trust level of the buyer went up dramatically, to the point where I no longer believed I needed an escrow service, I went ahead and transferred the domains to the buyer directly for sake of speed and trust. The buyer accepted the domains and all was fine.
The Problem:
After the domain was transferred, I tried for multiple weeks, three in fact, to get in contact with Registerfly. Customer Service told me that the only one that could handle this problem was a Mr. Glenn Stansbury. After multiple emails, I finally got a hold of a Mr. Glenn Stansbury who stated that I needed to send him notarized statements from the buyer and seller that the transfer was completed.
Well, that’s fine and dandy but the buyer is in a foreign country and notarized statements were not something easily come by, anyways we did it, it took a few weeks and a lot of money to get the statements, oh well, it was my fault for not using Registerfly for the actual domain transfer portion of the Escrow.
I FedEx the statements along with a return envelope (Signature required) to Registerfly, they received those statements on Oct 11; on Oct 16, they confirmed receipt of those statements.
Many emails, many phone calls, many support tickets and I am still not receving the check five weeks after the point in the escrow where they owe me the money.
I do not want to turn this into a Regsiterfly.com bashing, that horse has already been beaten and its dead, what I need is advice on how to get my money out of Registerfly.
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