Register Fly HELP NEEDED

[mrfike]

(((EDIT)))) NP member RegFly helped to resolve all my problems. Also, the new RegisterFly.com site works much better, none of the previous issues have surfaced, and navigation is great, it is in fact,the easiest place I've seen to transfer in/out or push domains to other users.
(((((END EDIT)))))
Perhaps someone could help me? Register Fly :td: is holding my domains hostage!
3 domains expired February 6th.I paid for renewal February 3rd, the ACH hit my bank only on Feb 14th, and now RegFlywants $200 per domain for "redemption period".
I have repeatedly sent emails to them via online contact form, with no reply. I have tried to reach RegFly via "24/7" phone support only to be on hold for a minimum of 19 minutes no less than 3 times. Finally last week I was able to contact someone there, send copies of the documents (bank statements etc) and now they want redemption value for 3 crappy domains which they have already pulled CASH out of my bank account for????
I've cut n pasted my emails with regfly below fyi. Please help !!!

{Sent today}
Glen,
Thank you for looking into my issue.
How do I go about getting my $27.00 back which I paid
on February 3rd (before the domains expired)to your
company?
This echeck was cashed by RegFly on February 14th (8
days after expiration,but WELL BEFORE REDEMPTION
PERIOD).
RegFly has now had my money, and control of my
domains for over 1 month! I have sent repeated emails
to RegFly via onsite contact form, been placed on hold
via your 24/7 support line for no less than 19 minutes
at least 3 times, and have contacted the domain
parking company as well.
I have done nothing wrong here, how is it I've lost my
money AND my domains, and why won't ANYONE at RegfLy
help me solve this problem? Perhaps you could forward
this email along with the documents I sent last week
tot a supervisor, manager or vice-president (whatever
your comppany elects to call the person-in-charge), so
that they can assist me further? I completely
understand that this fiasco is in no way your causing,
and am just trying to get 3 un-earning domains or my
measly $28 returned to me.
Thank for your help.
mrfike
USERNAME= xxxxxxx

--- glenn RF <[email protected]> wrote:

> All of these domains are in redemption. The only way
> to get them out is to
> pay 209. per domain otherwise you need to wait 60
> days up until 9 months for
> them to come out of redemption
> ----- Original Message -----
> From: "mrfike" <mrfike@xxxxxx>
> To: "Glenn RegFly_Billing_" <[email protected]>
> Sent: Thursday, March 23, 2006 1:30 PM
> Subject: Domains follow up question
>
>
> > Glenn,
> > We talked last week about the following domains:
> >
> > xxxx.net
> > xxxx.net
> > xxxx.net
> >
> > I forwarded to you all the documents requested, is
> > there anything else you need in order to restore
> admin
> > and dns control for these domains? Please let me
> know
> > what we need to do to take care of this.
> > Thanks
> > mrfike
> > USERNAME= xxxxx

 

[obvio]

What does ACH stand for?

 

[mrfike]

What does ACH stand for?

ACH debit, a withdrawal made from a bank account with the account holder's permission.
"Paying by Automated Clearing House (ACH) Debit
What is an Automated Clearing House (ACH) Debit?
The ACH debit method allows you to transfer funds by authorizing (the debtor) to electronically debit (electronically withdraw funds from) your bank account for the amount you report via our online System. Your account will be debited ONLY upon your initiation, ONLY for the amount you specify, and ONLY on the date you specify."
{{{These domain renewals were paid via echeck AKA "ACH debit" not sure if I mentioned that or not, though I think I didn't?}}}

 

[DareDevil]

Well if you have bank proof that you paid them before the redemption period and what not. If they dont want to go by company policy, you can always sue them but you'll spend more than $200.

 

[FanCube]

Try contacting the NP member RegFly

 

[stscac]

Try contacting the NP member RegFly

Yep, they are a member here, and I have witnessed that it can be quite helpful.

-Steve

 

[mrfike]

Yep, they are a member here, and I have witnessed that it can be quite helpful.

-Steve

Thanks guys, I will try that, it's my only hope. Right now, I'm willing to ditch the domains to get my $27 or $28 back and slowly move the rest of my domains away from Register Fly.