Refund from Hostingplex.

[liam_d]

Hi all it has been 20 days since i asked for a refund from hostingplex, when i signed up there TOS did not say it takes 30 days to refund a client and i have been told by two different staff one saying it takes up to 30 days the other saying it takes 30 days and that its in the TOS on there forums i pointed out it is not in there TOS and the guy simply said

I'm aware there is no longer a mention of it there - I'm attempting to find out why it was removed.

Either way - refunds can still take up to 30 days to process, whether or not it is mentioned there or not.

And some smart mouth clients of theirs said on the forums

$45 fine for chargebacks, The TOS says there is a 45 dollar to do a charge back .. just send him his $.22 what's left after him paying the 45 dollar charge back and call it a day HP

Well escuse idiot clients a refund is not a chargeback :kickass:

Here also quoting parts of an MSN conversation between me and support;

Ass Weetabix - EmoForum comming soon! says:
so please tell me why it takes 30 days according to you to click a few buttons to send me a refund when it is not in your tos that it does, i was told its to check the tos well i havnt put anything on my vps not even 1 site so theres your answer for the tos i havnt broken 1 rule
Vishnu - Contact me please says:
We're allowed to take as long as we wish to refund the money - thirty days seemed like a nice even number.

What should i do?

you guys and gals may want to also read this i will break it with my own comments

Ass Weetabix - EmoForum comming soon! says:
i am still a client until i get my refund and your priority is clients wishes
Vishnu - Contact me please says:
It hasn't been thirty days - if it goes by that length of time, you have a right to complain.
Ass Weetabix - EmoForum comming soon! says:
i have a right to complain now your holding me to something that was not in the tos
Ass Weetabix - EmoForum comming soon! says:
which bloody well should be if your stopping clients from getting a refund for 30 days give or take
Vishnu - Contact me please says:
Technically upon request of refund our contract terminates with the user
Ass Weetabix - EmoForum comming soon! says:
how so?
Ass Weetabix - EmoForum comming soon! says:
cancellation and refund are different
Vishnu - Contact me please says:
Well as they're requesting to terminate the agreement
Vishnu - Contact me please says:
No - they're not.
Ass Weetabix - EmoForum comming soon! says:
refund is asking for a refund on money spent and until the user gets the refund he/she is still a paying client
Vishnu - Contact me please says:
No, they're not - as the refund is scheduled and guaranteed
Ass Weetabix - EmoForum comming soon! says:
cancellation is when they cancel there account after refund time is gone and they cancel there account
Ass Weetabix - EmoForum comming soon! says:
i am right
Vishnu - Contact me please says:
oh? you're right?
Vishnu - Contact me please says:
You'll receive your refund on the 29th day, take care.
Ass Weetabix - EmoForum comming soon! says:
thats abusing
Vishnu - Contact me please says:
oh?
Ass Weetabix - EmoForum comming soon! says:
you cant take the heat so you throw me off with me refund after 29 days
Ass Weetabix - EmoForum comming soon! says:
well isn't that being professional
Ass Weetabix - EmoForum comming soon! says:
that just proves your not even withholding it for the right reasons
Vishnu - Contact me please says:
The investigation isn't complete
Ass Weetabix - EmoForum comming soon! says:
my arse
Vishnu - Contact me please says:
It is my right to withhold the money for thirty days
Ass Weetabix - EmoForum comming soon! says:
its not in the aup/tos so you have no right i dont care what you say it wasn't in my agreement when i signed up
Ass Weetabix - EmoForum comming soon! says:
and it sure as hell isn't in there now
Vishnu - Contact me please says:
Neither is the 15 day money back guarantee if you wish to go that far..
Ass Weetabix - EmoForum comming soon! says:
whats that supposed to mean?
Vishnu - Contact me please says:
There is no mention of the 15 day money back guarantee in the TOS
Vishnu - Contact me please says:
Only the 30 day for shared clients
Ass Weetabix - EmoForum comming soon! says:
30-Day Money Back Guarantee
Inverdigm offers an unconditional 30 day guarantee on selected services that covers cancellations of an web hosting account made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card

I quote myself here 'escuse me but you can shuv that up ur arse' he can shuv that part of his tos up his arse since that covers all hosting plans not his idea of shared only

Ass Weetabix - EmoForum comming soon! says:
escuse me but you can shuv that up ur arse
Ass Weetabix - EmoForum comming soon! says:
i see no shared clients that 30 day applies to all hosting
Ass Weetabix - EmoForum comming soon! says:
i was even told that by another guy
Vishnu - Contact me please says:
.. liam, you're beginning to really annoy me
Ass Weetabix - EmoForum comming soon! says:
and you think waiting 20 god dam days hasnt annoyed me?
Vishnu - Contact me please says:
take care, blocked once again
Vishnu - Contact me please says:
should have kept you on the block list
Ass Weetabix - EmoForum comming soon! says:
mr professional as always
Vishnu - Contact me please says:
Most definitely.
Ass Weetabix - EmoForum comming soon! says:
this is going on many forums ill see what they say
Ass Weetabix - EmoForum comming soon! says:
cant take the heat i guess can you
Vishnu - Contact me please says:
Guess not.
Vishnu - Contact me please says:
Should I bring out the logs? When speaking with me do not curse, do not act like a little pris
Vishnu - Contact me please says:
Simple enough
Vishnu - Contact me please says:
If you wish to receive a professional response - act semi-respectable
Vishnu - Contact me please says:
and not like a 12 year old
Ass Weetabix - EmoForum comming soon! says:
i am not a 'little pris' i want a refund and you are taking advantage you even had to spite me after me saying about 29 days with this response "You'll receive your refund on the 29th day, take care."
Vishnu - Contact me please says:
Take care.
Ass Weetabix - EmoForum comming soon! says:
youll be hearing from me
Vishnu - Contact me please says:
Awesome!

how long does it take or let me put it this way how many support/techs whatever does it take in 480 hours (so far) to check 1 vps that hasnt been used for even 1 site

 

[liam_d]

I got banned from devshed for this exact post, they have a lot of friends over at devshed...i was told the same would happen to me at webmaster talk if i posted it there...looks like this is the only decent forum where the admins and mods are not corrupt.

And i have had little word from them, i got a guy reply to my post on the forums and all he asked for was my support centre ticket id which i gave him and now nothing...onto day 32 i guess $64 (give or take) is a lot to loose when 16, out of work and seriously ill

 

[Killmur]

Well like I said earlier, when anyone asks me for a refund I will give it to them. I would never play them up like this. It is stupid, immature, childish and unprofessional in my book.

 

[liam_d]

Its been 33 days its obvious i am not going to get a refund is there anything you guys can do to help me?

 

[Porte]

Liam, I'm not sure how to help really. Did you try their toll-free? How much they should refund to you right now?

 

[liam_d]

As it stands i need $64.95

Can i ring there toll free from england and wil lit still be free as its across seas?

 

[GJ]

What happened after this?
Did they give the money back?

 

[liam_d]

I got most of it back.

They gave around $45 out of $60 back to me. Apparently they don't refund the $15 the take off you for being in another country...kinda serves me right for going with a company that charges over-seas customers.

 

[GJ]

At least you got some of it back!

 

[CenixHOST]

Liam, you could get a chargeback from bank or credit card company. I don't get why they won't refund your money, it seems their business is ridculous or they do not understand whats 30 Day Money Back Guarantee.

Finally, you got it back.

 

[liam_d]

I know other people who are having troubles with them all of which added me to msn asking if i got it back, i guess me getting it back is good news to them hopefully they will get it back.