PayPal Problems!! Help Please!!

[binaryman]

Paypal Problems!!??&$$#*help Please!!

Wonder if anyone has some advice for me here. I know many of us domainers use paypal and I have used them now for the past 3 years without a problem..that is until just now. I just concluded a deal here on Namepros and the buyer promptly paid the money into my Paypal account. I tried to transfer the money from my Paypal account into my Bank account as I always do except this time I get a message that my account with Paypal has been restricted due to possible fraudulous use of my account and because security is of such high concern to Paypal my account is now blocked. I can only receive money but not withdraw any. In order to lift this blocking I have to go through a very complicated process of steps including sending by fax copies of my gas and electricity bill, copy of my passport, copies of recent bankstatements to paypal. I have to download and print out a form from paypal containing a secret barcode unique to my account and fax this together with the documents. Then it says if they dont receive these within 7 days my account will be permanently blocked. Jeeeeshhh what's all this Sh''';;87te???
Any help or advice will be appreciated.
Regards
Fred.

 

[binaryman]

Help Please..Paypal just restricted my account

Wonder if anyone has some advice for me here. I know many of us domainers use paypal and I have used them now for the past 3 years without a problem..that is until just now. I just concluded a deal here on Namepros selling a .mobi and the buyer promptly paid the money into my Paypal account. I tried to transfer the money from my Paypal account into my Bank account as I always do except this time I get a message that my account with Paypal has been restricted due to possible fraudulous use of my account and because security is of such high concern to Paypal my account is now blocked. I can only receive money but not withdraw any. In order to lift this blocking I have to go through a very complicated process of steps including sending by fax copies of my gas and electricity bill, copy of my passport, copies of recent bankstatements to paypal. I have to download and print out a form from paypal containing a secret barcode unique to my account and fax this together with the documents. Then it says if they dont receive these within 7 days my account will be permanently blocked. Jeeeeshhh what's all this Sh''';;87te???
Any help or advice will be appreciated.
Regards
Fred.

 

[buckshotdots]

Ouch, there was no reason given other then a generic one? I would call them and talk to them as I have received some good help from them on the phone. Good luck and keep us posted. BTW was it one of your bigger (or biggest) payments ever there?

gary-

 

[binaryman]

No it was'nt one of my biggest. Euro 250 to be excact. But I am transferring the domain to the new owner tomorrow(also aNamepro's member) and now I worry that Paypal will never let me have the money. I have reason to believe this is quite possible as I have just now read many horror stories about Paypal on the internet.

Paypal says they restricted my account because they have reason to believe a third party tried to access my account. Apparently according to the horror stories this is what they often cite as a reason and then they dont reply to you when you try and have it fixed and sent them the documents they requested and eventually you can kiss your money goodbye.

 

[newton]

Prepare all the documentation and send it off. They had me go through the same procedure last year and paypal does this on occasion to random accounts.

 

[xman]

Be careful there. I've seen so many scams and frauds being sent to me pretending to be Paypal.

Paypal will never ask any of those information you mentioned above. My question is did you go to directly to PayPal website? or did you received an email look just like paypal?

Don't do anything until you call PayPal to clarify it. I've seen so many scam in my email telling me that Payment sent to such and such and if you didn't purchased this item click here (which the logo is similar to PayPal). Yeah right.

 

[DopeDomains]

Stories like this always make me wonder how badly we, internet business people, would be royally @#$%^&* if paypal went -poof- one day.

I don't think you have much choice other than to jump through their hoops.. They have us over a barrel and they know it..

Have you tried Google's system?

[Edit: Xman has a good point.. I was assuming you went through paypals site directly...]

-JasonR

 

[binaryman]

Hi Newton ..did you get your money back? And how long did it take?
regards
Fred

 

[newton]

Everything was just on hold while they verified details of the faxed documents, the account was then unfrozen for me after they verified everything, and the monies / transfers still there. Took about a week to sort it all out and they moved my account to a business paypal rather than a personal one.

 

[garrett200]

That sucks man. I wish you luck, sorry I don't have any suggestions other than what others have presented.

 

[mis_chiff]

Took about a week to sort it all out and they moved my account to a business paypal rather than a personal one.

Glad you got it resolved,
Did they ever tell you what the reason was for the freeze?

Is that the only way they would allow you access to your funds?
It seems kinda drastic for an active 3 year old account
and is everyone with a "personal" account at risk for this,
at paypal's whim?

 

[newton]

Glad you got it resolved,
Did they ever tell you what the reason was for the freeze?

Is that the only way they would allow you access to your funds?
It seems kinda drastic for an active 3 year old account
and is everyone with a "personal" account at risk for this,
at paypal's whim?

Please verify it is paypal who is requesting this information from you as there are a lot of phishing attempts going on .. if in ANY doubt contact paypal directly ..

If you don't send off these details to them they will block your account and you will have no access to funds in there. I had to deal with spanish as well as english paypal to get mine resolved as I was living in both countries at the time.

There was quite a bit of cash flowing through the account at that time and I was suspected of 'money laundering'. After the faxes detailing bank accounts etc were sent everything was resolved satisfactorily and the account unblocked straight away.

 

[binaryman]

Thnx Newton and all the rest too. It is the legit site. I first got into my account and then encountered the message when I tried to transfer my money to my bank account. I will go the way you suggested as I dont seem to have any choice. But it is extremely inconvenient. I phoned their custumer service and was put on hold by an automatic answering service for more then 25 minutes. Then I hung up in despair.
Found these sites and it seems Paypal is not such a nice company.

http://www.paypalsucks.com/

http://www.aboutpaypal.org/paypal_froze_my_account_because_my_husband_s_account_has_negative_balance

http://www.google.nl/search?hl=nl&q=paypal+froze+my+account&btnG=Google+zoeken&meta=

 

[floatingworld]

I had this problem from paypal one time a few years ago re faxing utility bills etc. You just have to do it.

 

[iNod]

Paypal is paypal.. You can't be a world leading money transfer company and not have issues (fraud, etc is a major loss in there business) They do several measures to prevent this.

Quite offen they will do this when a person receives a foriegn currency money and immendently tries to withdrawal to a bank.. Which is signs of fraud.. I have had that happen before.

Just phone them.

- Steve

 

[Alex]

Don't use paypal, use Moneybookers, it is safer, it has less commisions (1%), and there is no possibility for a chargeback. And they have a good escrow system with only a 1% escrow fee.
Well, I never dealt with paypal so I cannot give you an advice on this, but hope it will work fine for you.

Alex

 

[binaryman]

Paypal is paypal.. You can't be a world leading money transfer company and not have issues (fraud, etc is a major loss in there business) They do several measures to prevent this.

Quite offen they will do this when a person receives a foriegn currency money and immendently tries to withdrawal to a bank.. Which is signs of fraud.. I have had that happen before.

Just phone them.

- Steve

I tried..see my post above yours

Read this account from an ex-employee of Paypal. I think I have lost my money for good.
http://www.paypalsucks.com/forums/showthread.php?fid=6&tid=1529&old_block=0

 

[alanchau]

Here is PayPal's toll-free number in case you need it: 1-888-221-1161

 

[jakomo]

Hello,
But did you receive an email?

 

[xman]

I had this problem from paypal one time a few years ago re faxing utility bills etc. You just have to do it.

Really?

That's interesting.