Never trust NameJet.com until…

[AbdulBasit.com]

Hello and Assalamo Alaikum,

I have been using NameJet for years and never had any issue until the end of last month when I received an email from them stating that:

“We regret to inform you that a domain you recently purchased through a pre-release auction has been cancelled, as allowed by the NameJet Agreement. Unfortunately this domain was listed in error and was not available for sale.All efforts will be made to assure this does not occur again.

As a result, we will be refunding your auction fee within the next few days.”

To make things clear, I won a domain LLL.org through NameJet on Sep 17, 2016 and the above email I received was on Oct 29th, 2016; right after 41 days of winning the domain through an auction.

My card was charged on the same day of winning the auction. However, I responded them with the following message:

“What the hell is this? It’s been more than 1 month since I won the domain and now you are taking it back?? Kindly give the domain back to me or I will make you guys popular in every domain forum and my blog AbdulBasit.com which is widely read among domainers community.”

Their technical support member responded back:

“This domain was listed in error by the seller likely due to a typo in his submission and as such, there is no domain to deliver. You were never delivered the domain in this case due to the error in listing and as such, there is nothing that we can return.

We do apologize for the inconvenience as this is a rare occasion.”

After which I contacted them again and asked to either ban the seller or verify the domain ownerships and listings before making it live for auction for which I didn’t hear anything.

Also I was not delivered the domain during the entire 41 days and I forgot to ask them as well because I buy domains from many different places and sometimes I forget to check and transfer out domains. As many readers of my blog already know that I keep all my domains with Uniregistry and try my best to move all domains which I win at different marketplaces as soon as possible to Uniregistry in order to keep it at one place and that’s easy way to organize and manage my domains.

At first, this ridiculous mistake should not have happened from NameJet.

Secondly, if it happened, why they took 41 days to inform and even more time to refund my money? Hijacking my $1,000 for that many days is not the way of doing business. This amount might not be big for someone but it’s not about the actual figure whether it be $1 or $100,000. How can you hold my funds for over 40 days and come back with lame excuse?

I’m sharing my recent experience with you all to beware using NameJet and don’t think the domain is yours until the name is transferred to your account.

Feel free to give your feedback and share your experiences if you had any like that in past.

Thanks!

 

[GoKaizen]

Scammed at the [NameJet] Auction House

https://medium.com/@jm/scammed-at-the-auction-house-877a4053106#.p2zbq41c4

 

[deez007]

Thanks for sharing Abdul

Even though it could have been a mistake or error, I don't see how they can justify keeping a customers funds for 41 days before realizing there was an error. If this is considered normal by their standards then there is something seriously wrong with their business processes

 

[sbweb]

This happened to me on another domain marketplace (won't mention). I purchased 2 LLLL .com's. I paid immediately upfront.

Turned out the seller no longer owned the domains on auction. So, the marketplace didn't have up-to-date data.

I got a refund in about a week, but guess what, they only refunded the sales price. They charged me an international payment fee, which they never refunded! How is that fair?

I know a lot of people are saying no big deal and move on, but it's not that simple. I have issues with marketplaces that don't verify domain ownership before selling.

Why?

1. You wasted my time.
2. You held onto my money for nothing.
3. No apology. Just excuses.

You would think by now that this industry would have some technology in place to verify domain ownership prior to collecting the money on an auction.

 

[ZapNano]

LLL.org won = SEPTEMBER 17, 2016
CARD CHARGED ON THE SAME DAY THE DOMAIN WON.
RECEIVED EMAIL FROM NAMEJET= OCTOBER 29, 2016

"Namejet behaved pretty well in this case"
@anantj

Suggestion: millennians startup, this is your opportunity!

 

[Cdomains]

A mistake is understandable, it happens.

What is wrong is holding onto his $ for so long.

That is wrong, wrong, wrong!!

 

[dilipbagdi]

You are a reputable person in domaining and so Namejet. Shit happens. Just forget it and move forward.

 

[AbdulBasit.com]

Seems just like an honest mistake, it happens. Overall:



You've had a good experience with them. Just roll with it.

Yes, overall a good experience excluding this one. Doesn't mean I should not make others aware of it

Honest mistake cannot be delayed for 41 days and that too by holding the entire funds!

 

[JB Lions]

I think most people are aware honest mistakes happen. If there was some intentional shadiness going on, then light them up. This isn't the case here.

We all can do better

Also I was not delivered the domain during the entire 41 days and I forgot to ask them as well because I buy domains from many different places and sometimes I forget to check and transfer out domains.

It sucks but dirt off shoulder type stuff.

 

[anantj]

Seems like an honest mistake. Happens. Best to just move on. They came back and refunded your full amount. Beyond not getting a domain (that never existed with them), I can't see what harm was actually done. I do agree that ownership verification can and should be tightened up.

Also I was not delivered the domain during the entire 41 days and I forgot to ask them as well because I buy domains from many different places and sometimes I forget to check and transfer out domains

This seems a little hypocritical. You're allowed to forget and hence not even follow up on something that you paid for and you're accusing them of that mistakes should not happen at all? Sorry, that's unfair.

Secondly, if it happened, why they took 41 days to inform and even more time to refund my money? Hijacking my $1,000 for that many days is not the way of doing business

You're highly exaggerating. I seriously can't see malice by Namejet and "hijacking" is too extreme in this scenario. They did not hold your money hostage and in fact refunded it without any action or initiation by you which is exactly the opposite of hijacking.

I’m sharing my recent experience with you all to beware using NameJet and don’t think the domain is yours until the name is transferred to your account.

This applies literally to every sale. The domain is NOT your's until the name is in your possession (and in some cases, due to legal issues, even after )


I think the whole issue was due to a mistake and Namejet behaved pretty well in this case.

 

[-EM-]

Honest mistake or not this shouldn't have happened, expecially with NJ. Domain ownership verification is an old procedure and in the org TLD should not be a problem to manage.
I also agree with the delay in keeping the funds. They should have reacted way faster.
Most of us choose a more expensive service just because to avoid problems, this is the case and they failed.

 

[Abdullah Abdullah]

I never bought anything on NameJet. I sold many names there and they paid me on time. But this is beyond acceptable for one reason only:

The number of days it took them.

41 days is a very long time. What is surprising to me is how they didnt find out this problem? As someone who sold many names there, I always received payment on the 15th of the month , not even one extra day.

So for them to realize after 41 days is alarming.

 

[RegBoss]

I would suggest doing an up todate whoisdomain check before ever placing a bid and see if it matches to who you think you are buying it from. Could save some grief. Sucks that they held the money for so long.

 

[ZapNano]

I would suggest doing an up todate whoisdomain check before ever placing a bid and see if it matches to who you think you are buying it from. Could save some grief. Sucks that they held the money for so long.

What about if everything matches this and that; then they will just find another way of doing scum things. Is this company a "NEWBIES"? No excuse.period
I have an account with them, but I never used them for any transaction; thank god. I will have to close this account. I'm too old to play this game

 

[ecomslice]

Namejet is also still a shill bidding central to this date , you have to question when a known NP member sells many on there, then has a large % always relisted by themselves. I wont name names as no way to prove,

but be cautious of getting auction fever there, pick your budget and stick to it.

Sorry if this was unrelated, I felt it was. Moral is , dont invest too much you might part with for a unfair reason.

also with recent " stolen " GD domain issues, back check and research from any recent whois changes.

 

[dilipbagdi]

Sometimes it does happen that seller makes mistake and namejet has to fix it. I don't think so Namejet did anything bad. They are already a very big and authority site in domaining who has nothing to do with 1 domain auction or its amount becauase that is neglegible amount for them.

 

[JB Lions]

And how can you justify those 41 days PLUS holding the entire funds for those 41 days?

Seems just like an honest mistake, it happens. Overall:

Hello and Assalamo Alaikum,

I have been using NameJet for years and never had any issue until the end of last month

You've had a good experience with them. Just roll with it.

 

[JB Lions]

You're taking it the other way. I never meant NJ did intentionally or some shadiness going on there

I know you didn't mean it that way. I said "if there was" And I do agree with you on "verify the domain ownerships" Like I said, we can all do better.

 

[ZapNano]

Seems just like an honest mistake, it happens. Overall:



You've had a good experience with them. Just roll with it.

This kind of experienced is a nightmare all the way

 

[Domainatic]

Looks like there were mistakes from Namejet...
But thanks for sharing the stuff Abdul

 

[JB Lions]

As I said earlier to another NPer "I'm sure you would have been feeling the heat suppose if your $10,000 were put on hold for 41 days... Surely the same reaction wouldn't be there from you!"

Think again and say that again what you said

Forgot about that part. That wouldn't happen with me. I'm pretty organized and if I don't see a domain I won move on over in the usual time (few days), I'm in contact with somebody about it. Even moreso with $10,000 and 41 days. Just part of my daily routine of keeping up with purchases.

Oprah said one of the best gifts we can give ourselves, is the gift of organization. And Oprah wouldn't lie because she loves us all.

And like I said above, do agree with this part - "verify the domain ownerships and listings before making it live for auction"

 

[AbdulBasit.com]

This happened to me on another domain marketplace (won't mention). I purchased 2 LLLL .com's. I paid immediately upfront.

Turned out the seller no longer owned the domains on auction. So, the marketplace didn't have up-to-date data.

I got a refund in about a week, but guess what, they only refunded the sales price. They charged me an international payment fee, which they never refunded! How is that fair?

I know a lot of people are saying no big deal and move on, but it's not that simple. I have issues with marketplaces that don't verify domain ownership before selling.

Why?

1. You wasted my time.
2. You held onto my money for nothing.
3. No apology. Just excuses.

You would think by now that this industry would have some technology in place to verify domain ownership prior to collecting the money on an auction.

They should have refunded full amount and not have charged international payment fee. Poorly done by them whichever marketplace it was.

Well said - about your 3 points.

 

[LucidDomains]

I haven't read this entire thread, just the first couple of posts.

It does seem like a honest mistake but I do see your point and understand your frustration.

NameJet should introduce some sort of domain verification check on submission.

Thanks for sharing your experience.

 

[Cdomains]

I'm sure you would have been feeling the heat suppose if your $10,000 were put on hold for 41 days... Surely the same reaction wouldn't be there from you!

Sh*t yeah I would be pissed if they kept my 10k for over a month.

That is wrong, plus they were probably collecting interest on your money.

 

[Vito]

I don't know a lot about NameJet and haven't used them much at all but your timing of this thread is perfect for me since I have been starting to use them recently. I won an auction from NameJet 2-1/2 weeks ago. I just got the same damn email from them. They took my payment immediately as well and just refunded me. First off, The 2-1/2 week of holding my money which they shouldn't have had at all kind of bothers me. I know it is not half as bad as yours (holding your money for over a month) Still bothers me a bit though. The worst thing about this to me, is the time I put into their whole auction process for the name and then them telling me I cant have the name because It was a pre-release auction which has been cancelled. They said "Unfortunately this domain was listed in error and was not available for sale"
How many times do they does this happen there? It shouldn't even happen once as far as I am concerned. How can they list domains for auction that aren't even available for auction. What a waste of friggen time and money. How do you avoid that? Just never join a NameJet pre-release auction and consider all pre-release auctions as a waste of time?