- Impact
- 79
Could NS create a bumpier road or possibly make it any more difficult to transfer a name?
First they lied to my customer, (the buyer), by telling him that the transfer couldn't be made because my "fax did not transmit properly and pages were missing." The truth is that a fax was never sent by me because I never recieved any correspondence or a CRA from them until 2 days after my customer originally emailed me, asking if the CRA had been "resent".
Second, when I did, finally, recieve the authorization form, it arrived as a 4 page pdf file att, requesting info of me just short of what kind of TP I use. (Don't they know how to access whois info??) Then they want their form faxed back along w/ a copy of an ID, because the transfer will not be accepted unless they recieve a hard copy of the CRA.
Third, the agreement, itself, is confusing because they use the same form for both current registrant and transferee. The authorization is not a contract between buyer and seller, (as it requires only one signature.) Instead of creating seperate forms, requesting info that is specific to what they actually need from the buyer and from the seller, they send out one form that makes it ambiguous as to what is recquired of whom- ie who is responsible for the $18 reg fee of the .biz name. (I know, but maybe my customer doesn't.)To insure that the form works for multi-tasking, the signature line reads "Signors Name".
This, after a transfer agreement has already been executed between buyer and seller and after they have already recieved the Auth Code for the name. To NS, I say reform or die! :yell:
First they lied to my customer, (the buyer), by telling him that the transfer couldn't be made because my "fax did not transmit properly and pages were missing." The truth is that a fax was never sent by me because I never recieved any correspondence or a CRA from them until 2 days after my customer originally emailed me, asking if the CRA had been "resent".
Second, when I did, finally, recieve the authorization form, it arrived as a 4 page pdf file att, requesting info of me just short of what kind of TP I use. (Don't they know how to access whois info??) Then they want their form faxed back along w/ a copy of an ID, because the transfer will not be accepted unless they recieve a hard copy of the CRA.
Third, the agreement, itself, is confusing because they use the same form for both current registrant and transferee. The authorization is not a contract between buyer and seller, (as it requires only one signature.) Instead of creating seperate forms, requesting info that is specific to what they actually need from the buyer and from the seller, they send out one form that makes it ambiguous as to what is recquired of whom- ie who is responsible for the $18 reg fee of the .biz name. (I know, but maybe my customer doesn't.)To insure that the form works for multi-tasking, the signature line reads "Signors Name".
This, after a transfer agreement has already been executed between buyer and seller and after they have already recieved the Auth Code for the name. To NS, I say reform or die! :yell:
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