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TLDR: I want to know if receiving invalid auth codes from Network Solutions is a widespread problem
Like a lot of folks here, I'm a long-time Snapnames user and have wound up with thousands of names on Netsol over the years. We're all familiar with their ridiculous locks, upsells, and 3-day wait to receive auth codes, but over the past year I've run into something new... they'll send out the auth codes, but an increasingly large percent of them are wrong.
A year ago it seemed isolated to certain cctlds, but now it's over 80% of the codes I get regardless of tld.
At first it was a simple matter to open a ticket and ask to have the auth codes reset, but now they've eliminated the ticket system and emails to support@ get an auto-reply saying the account isn't monitored. Chat and phone are the only options. Both are time consuming and chat is the only way to send a long list of names that need to be escalated to get the codes reset. Of course every interaction begins with a hard sell along the lines of "why are you transferring?" "what if we offer you a better price" and sometimes chat reps disconnect when they realize you aren't going to buy anything from them.
At first I thought it was simple mistakes on their part (never attribute to malice what can be explained by stupidity) but with the escalation I've seen over the past year I now believe this is an intentional dark pattern aimed at retaining names (especially good names that can be resold a second time via Snap)
I'm wondering how widespread this problem is and if anyone here has a solution or workaround.
Like a lot of folks here, I'm a long-time Snapnames user and have wound up with thousands of names on Netsol over the years. We're all familiar with their ridiculous locks, upsells, and 3-day wait to receive auth codes, but over the past year I've run into something new... they'll send out the auth codes, but an increasingly large percent of them are wrong.
A year ago it seemed isolated to certain cctlds, but now it's over 80% of the codes I get regardless of tld.
At first it was a simple matter to open a ticket and ask to have the auth codes reset, but now they've eliminated the ticket system and emails to support@ get an auto-reply saying the account isn't monitored. Chat and phone are the only options. Both are time consuming and chat is the only way to send a long list of names that need to be escalated to get the codes reset. Of course every interaction begins with a hard sell along the lines of "why are you transferring?" "what if we offer you a better price" and sometimes chat reps disconnect when they realize you aren't going to buy anything from them.
At first I thought it was simple mistakes on their part (never attribute to malice what can be explained by stupidity) but with the escalation I've seen over the past year I now believe this is an intentional dark pattern aimed at retaining names (especially good names that can be resold a second time via Snap)
I'm wondering how widespread this problem is and if anyone here has a solution or workaround.
