question Need help ! "abusive registrations" "verify legitimacy"

[kamikazeD]

a few days after purchasing some domains some got marked/suspended to apparently prevent abusive registrations

I was told to reach out to the legal and abuse department

these domains are normal not out of the blue or anything like "this big company name x"

one of the domains i actually even spent around 800 on...

i said the domains were to be used to conduct business some service offerings some news sources just kept it simple since i wasn't even sure if this was bullshit or not.

they responded by saying "they have the grounds to believe that the services in question are involved in the express abusive activity" which they said is against their terms and attached a link to their website...

Continued to say be informed you will not have those domains unsuspended due to the nature of the issue

The decision is final and not subject to negotiation.

How the hell can they make such absolutely baseless claims and then say the decision is final without a care in the world?

Any help here is much much appreciated...

 

[kamikazeD]

There is not enough information to really give any guidance.

Were the domains purchased via the registrar directly, or on the secondary market?

If it was via the registrar, and they were suspended shortly after, they should really refund your money.

Brad

purchased directly from Namecheap a few days ago. They didn't make it seem like any refund was in store for me. It was very out of the blue and that was basically the only correspondence we had was what i mentioned above.

 

[bmugford]

purchased directly from Namecheap a few days ago. They didn't make it seem like any refund was in store for me. It was very out of the blue and that was basically the only correspondence we had was what i mentioned above.

PM me more information if you want.

Brad

 

[VadimK]

You can PM to me as well with domain names if you want another opinion.

 

[jhm]

Waiting in anticipation

 

[Name Trader]

"The decision is final and not subject to negotiation. " sounds like NameCheap are taking a bite out of GoDaddy's language. It took me 4 appeals, none of which were allowed, before I got my portfolio of domains back. After they confiscated them.

 

[topdom]

Namecheap requires email verification for login, and after registering a domain they still require some verification for each domain by clicking a link in the email (who knows what they would do if domains remain "inactive"),.. or maybe just waiting works, not sure. In the past they were ok. New namecheap is a timewaster, and maybe worse... In general (I mean, not talking about namecheap), sometimes customer service may not give the best answer, and you may be able to find a solution just by experimenting.

I would transfer the domain away if possible.

 

[kamikazeD]

The only question that I don't understand is if you are not allowed to own the name then why the hell Namecheap sold the name to him?

It's like selling NamecheapSucks then took the name back because it contains the word Namecheap?????

exactly they went through the entire process of letting me buy then suspended them a couple days later and they now said if you I have

- a certificate or an article of incorporation (containing the company name, address, registration number, and the date of incorporation);
- a certificate or an article of limited partnership (containing the name of the LP, the address of its registered agent, and the names and addresses of the general partners).
- any recent bank account statement (containing the company name and address).

then no refund

Its for 10 domains btw.

 

[kamikazeD]

Namecheap requires email verification for login, and after registering a domain they still require some verification for each domain by clicking a link in the email (who knows what they would do if domains remain "inactive"),.. or maybe just waiting works, not sure. In the past they were ok. New namecheap is a timewaster, and maybe worse... In general (I mean, not talking about namecheap), sometimes customer service may not give the best answer, and you may be able to find a solution just by experimenting.

I would transfer the domain away if possible.

cant even click manage the domains currently so not sure if i can transfer them

 

[johnn]

I already warned him about phishing attack and have him to double check to make sure that it's namecheap and not someone else.

 

[kamikazeD]

"The decision is final and not subject to negotiation. " sounds like NameCheap are taking a bite out of GoDaddy's language. It took me 4 appeals, none of which were allowed, before I got my portfolio of domains back. After they confiscated them.

wow sounds like a nightmare.. how do you manage to avoid those issues now?

 

[Robert27]

Hi there, I have just had this happen to me and I have told Namecheap that I do not understand what the problem is with the three domains they call into question, 3 perfectly innocent NFT domains, and have said that they should delete the domains and issue me with a refund. I just dont need the hassle.

 

[Robert27]

They say , no refund and the service will remain suspended until expiry and deleted by the registry.
So be it, they are in charge.

 

[kamikazeD]

I got in contact with a rep from Namecheap on here @tamar waiting for an update still. Hopeful she can assist as why else would they be involved in this community. I don't think it would be appropriate to be able to market namecheap services to people on here and not assist when clients have issues. That would be a pretty bad look imo.

We will see what happens.

As of now, I'm gonna hold back my true thoughts, comments and potential next steps. Hopefully, Tamar will rectify this amicably.

I will say the fact this has gone this far and the namecheap staff via email will do absolutely nothing, give no explanations and refuse to have any type of convo already leaves a very sour taste and I can't help but wonder the number of people this has happened to.

They are trained to act like a brick wall to make people think nothing can be done. Logically none of it adds up. I'm sure it's not just namecheap that does this so be careful but my experience right now is with namecheap and that is my focus namecheap.

I am not one to roll over and say "so be it" if your domains are innocent why would you be okay with that? You don't think they will just do it again to you? Or to someone else you know?

People need to have more integrity this is why big companies do what they do get away with what they do. Stand up for yourself. Nobody else will.

It's about the principal

 

[Robert27]

Good luck to you, each to his own.

 

[karmaco]

I am still trying to grasp “abusive“ registrations. Now that you have been given back the names care to share one?

 

[MasterOfMyDomains]

Thank you so much for joining.
Tamar will come on shortly and verify if your really NC rep. Then you get an official namecheap badge

Hello, my name is Alyona K., I work at Namecheap as Domains jr Product manager. I'm sorry to know about your experience with us. Please share your ticket ID with me in PM and I'll clarify the situation with our Legal and Abuse team.

 

[The Durfer]

sounds like a .ca or some other country tld that doesnt allow private registering of names. I got the same thing with .nc domains. You have to be a business or have a reason in their country to have their domain. gl.