I was just reading the terms of use of @namesilo. And I came across this interesting line in the 'general terms and conditions' on their website.
One of the main reasons to choose Namesilo is because of their extensive security features. Knowing that you won't lose your domains easily. And a quick search shows their staff has been helpful to Namepros members when it comes to domain and account recovery questions. And they didn't charge those people any money.
But these terms do make me uneasy. If your account gets hacked, then they might start charging the victim for even inquiring about it? Who asks 100 dollars per hour to recover access to your own account and domains? Shouldn't their support just be helping the victim, instead of charging him extra? I imagine they just added these terms "just in case". It might even have been part of a standard contract they adopted. But as a customer who wants to know if he can rely on a business when things go south, it doesn't look very comforting.
I haven't seen similar terms with other major registrars. So I was wondering what you guys make of this.
If you contact us alleging that a third party has unauthorized access to your Account or domain names, we may charge you administrative fees, currently set at $100 (US dollars) per hour, for our time spent in relation to the matter, regardless of whether or not we return control over the Account and/or domain name(s) to you. You will indemnify us for any reasonable attorneys' fees and costs we may incur in relation to the matter, even if those fees and costs accrue as a result of defending an action, or responding to a threat of an action, initiated by You or a third party.
One of the main reasons to choose Namesilo is because of their extensive security features. Knowing that you won't lose your domains easily. And a quick search shows their staff has been helpful to Namepros members when it comes to domain and account recovery questions. And they didn't charge those people any money.
But these terms do make me uneasy. If your account gets hacked, then they might start charging the victim for even inquiring about it? Who asks 100 dollars per hour to recover access to your own account and domains? Shouldn't their support just be helping the victim, instead of charging him extra? I imagine they just added these terms "just in case". It might even have been part of a standard contract they adopted. But as a customer who wants to know if he can rely on a business when things go south, it doesn't look very comforting.
I haven't seen similar terms with other major registrars. So I was wondering what you guys make of this.