Does your response explain some things? Yes, it certainly does. While it's true that ND never claimed to be a one stop solution for all portfolios, you're also pointing your finger towards google in a very skilled manner. Agreed, Google is slowly becoming the root of most parking revenue decline, however, it's pretty clear at hand that there are only so many providers for parking companies to forge ties with. Google and Yahoo are leading the field as providers to my understanding.
Now, given the fact that there are many parking companies, from which many pay more to the domainers than ND does, yet you're utilizing the same sources, i wonder where the money goes at ND.
As an example with fictitious numbers: If a domain "A" is generating $3 per day at ND but $7 at a competitor by using the same keywords and only slightly different templates, i logically react a bit astounded.
The voices have grown louder of late, people are starting to "reveal" their numbers more openly and are vehemently asking for an explanation about the differences that we're experiencing.
Certainly, in today's age where customer satisfaction is king, ND is not going to close the door on open conversations with their customer base. NP being one of your most open and honest sources to hear first hand about the misery of generating money. You claim to talk and implement changes and advancements, yet the problem seems to persist, making me wonder how effective your open conversations are. Just talking without appropriate action is not going to change the situation. Many of us are "reaching for a last resort solution". I also respectfully disagree with your statement
A forum is a place where people usually come to vent their frustration rather than lavish praise on a company
it's not quite true. Read through the threads here. Actually, read the threads that are dating back to the point where ND or Lease This started to become part of NP. The hype and enthusiasm that is being delivered at first has quickly made way for criticism. Most criticism here is supported by cold, hard facts and not just made up stories. As it stands for NP, and that may just be my personal - biased opinion; you're dealing with a ton of educated professionals here, most of which, would not make things up and misconstrue facts just to be spiteful, leading me to believe that the complaints and voices of frustration are rather an objective statement.
To soften my perspective, you're probably right, Ed. ND is not a solution that applies to most portfolios, but wouldn't that mean that your professional core has dropped the ball somewhere and has missed the opportunity to optimize the broad appeal and functionality?