- Impact
- 115
Hello,
I'm writing to share my hosting experience with namecheap hosting.
Because I was eager to see their service shortly after it launched I bought a one month hosting from them.
The hosting service was good in means of speed and reliability. You also get the usual cpanel interface which is another good point. On the other hand the user interface inside your NC account where you manage your hosting was rather amateurish. It doesn't give you much information or control over your hosting account.
I tested the hosting for one month and I thought it was good. I was considering to switch to namecheap hosting when my current hosting plan with another company would expire.
When I bought the hosting I checked every step carefully. Everything looked OK and I was buying a hosting for one month. I thought this was good because to test a service you wouldn't want to pay for 6 months or something. The one month version was 8 or 9 USD.
I thought I will let the hosting just expire. To my surprise they did set it to auto renew, which is something that is not shown in user panel and was not mentioned during checkout. Instead the hosting expiring on its own I was rebilled.
There was a new invoice waiting there marked with a red flag and they didn't ask me if I want to renew and they didn't tell me it would renew.
I contacted NC hoping that they would cancel my hosting service and remove the new invoice but instead I received a reply asking me "are you sure?".
I replied telling them "Yes I'm sure. Just close the bloody hosting account". Then I receive a reply asking me "Why do you want to close your hosting account?".
I'm a big fan of NC but at that moment I wasn't expressing my admiration with very nice words in front of my computer.
I wrote back and they wrote back to me. This writing back and forth took a few days. A totally wasted time and energy. Plus by chance I was not on holiday or something.
Later on I wrote in their forum suggesting they should give clients control over enabling or disabling auto renew or making this a part of checkout but to my surprise they insisted a default auto renew option uncontrollable by the client was a good feature. In other words namecheap thinks it is OK to send a new invoice automatically when your hosting expires. They don't give users any control to disable it.
It appears namecheap doesn't want to lose their hosting clients and they thought a good way doing so would be making it difficult to quit..
I'm writing to share my hosting experience with namecheap hosting.
Because I was eager to see their service shortly after it launched I bought a one month hosting from them.
The hosting service was good in means of speed and reliability. You also get the usual cpanel interface which is another good point. On the other hand the user interface inside your NC account where you manage your hosting was rather amateurish. It doesn't give you much information or control over your hosting account.
I tested the hosting for one month and I thought it was good. I was considering to switch to namecheap hosting when my current hosting plan with another company would expire.
When I bought the hosting I checked every step carefully. Everything looked OK and I was buying a hosting for one month. I thought this was good because to test a service you wouldn't want to pay for 6 months or something. The one month version was 8 or 9 USD.
I thought I will let the hosting just expire. To my surprise they did set it to auto renew, which is something that is not shown in user panel and was not mentioned during checkout. Instead the hosting expiring on its own I was rebilled.
There was a new invoice waiting there marked with a red flag and they didn't ask me if I want to renew and they didn't tell me it would renew.
I contacted NC hoping that they would cancel my hosting service and remove the new invoice but instead I received a reply asking me "are you sure?".
I replied telling them "Yes I'm sure. Just close the bloody hosting account". Then I receive a reply asking me "Why do you want to close your hosting account?".
I'm a big fan of NC but at that moment I wasn't expressing my admiration with very nice words in front of my computer.
I wrote back and they wrote back to me. This writing back and forth took a few days. A totally wasted time and energy. Plus by chance I was not on holiday or something.
Later on I wrote in their forum suggesting they should give clients control over enabling or disabling auto renew or making this a part of checkout but to my surprise they insisted a default auto renew option uncontrollable by the client was a good feature. In other words namecheap thinks it is OK to send a new invoice automatically when your hosting expires. They don't give users any control to disable it.
It appears namecheap doesn't want to lose their hosting clients and they thought a good way doing so would be making it difficult to quit..
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