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You'd think that with several years of experience and millions of dollars in domain sales under their belt that Sedo would be expert at handling a simple escrow transaction and domain transfer...
I've sold two domains privately recently and decided to use Sedo.com escrow for peace of mind for both buyer and seller. They managed to screw up both transactions which could've quite easily resulted in lost sales.
The first transaction for a EUR x,xxx domain saw them firstly attempt to invoice the fee to the buyer, even though I expressly stated that the seller would be paying the fee. This caused considerable discomfort for the buyer who thought I might be trying to pull a fast one and embarrassment to me as I recommended using them in the first place. Only after I forwarded a copy of the email I sent to Sedo did the buyer realize they were just plain incompetent. But it didn't stop there. They then set up the transaction in USD and for the same amount which meant the value of the sale was considerably less. Is it really so difficult to read an email? So the transaction had to be put on the system a third time, more apologies had to be made to the buyer and fortunately everything went ok after that.
You'd think I would've learned my lesson but, thinking it was just bad luck, decided to use them again a week ago for a mid $xxx sale. Incredibly, they attempted to invoice the fee to the buyer again (even though I stated the seller was paying) and put the buyers name on the system incorrectly so it had to be put on again. The buyer told me all of this by email. You'd think they'd hire people who could actually read and write.
When the push to their Moniker escrow account was complete, they then instructed the buyer to provide their GoDaddy push information or initiate a transfer away to Moniker, even though the domain is already at Moniker. IS THIS SOME KIND OF JOKE? Can they not even be bothered to check where the domain is registered before providing instructions? Do they actually care? Maybe they got it confused with another domain I sold to a different buyer at Sedo on the same day (same Sedo agent), but either way, it's not acceptable, very unprofessional and embarrassing for all parties and causes unecessary worry to my buyer who might be thinking I'm trying to screw him over. Not a good experience at all
Finally, my rep didn't even bother to reply when I requested via my Transfer Center that the funds be converted into GBP before sending. This will likely result in my bank receiving the funds in foreign currency and levying a handling fee in addition to the currency conversion fee which could've quite easily been avoided. I guess this simple request was just too much trouble for them.
Can anyone recommend a reliable and attentive escrow service where the domain as well as the funds is taken into escrow?
I've sold two domains privately recently and decided to use Sedo.com escrow for peace of mind for both buyer and seller. They managed to screw up both transactions which could've quite easily resulted in lost sales.
The first transaction for a EUR x,xxx domain saw them firstly attempt to invoice the fee to the buyer, even though I expressly stated that the seller would be paying the fee. This caused considerable discomfort for the buyer who thought I might be trying to pull a fast one and embarrassment to me as I recommended using them in the first place. Only after I forwarded a copy of the email I sent to Sedo did the buyer realize they were just plain incompetent. But it didn't stop there. They then set up the transaction in USD and for the same amount which meant the value of the sale was considerably less. Is it really so difficult to read an email? So the transaction had to be put on the system a third time, more apologies had to be made to the buyer and fortunately everything went ok after that.
You'd think I would've learned my lesson but, thinking it was just bad luck, decided to use them again a week ago for a mid $xxx sale. Incredibly, they attempted to invoice the fee to the buyer again (even though I stated the seller was paying) and put the buyers name on the system incorrectly so it had to be put on again. The buyer told me all of this by email. You'd think they'd hire people who could actually read and write.
When the push to their Moniker escrow account was complete, they then instructed the buyer to provide their GoDaddy push information or initiate a transfer away to Moniker, even though the domain is already at Moniker. IS THIS SOME KIND OF JOKE? Can they not even be bothered to check where the domain is registered before providing instructions? Do they actually care? Maybe they got it confused with another domain I sold to a different buyer at Sedo on the same day (same Sedo agent), but either way, it's not acceptable, very unprofessional and embarrassing for all parties and causes unecessary worry to my buyer who might be thinking I'm trying to screw him over. Not a good experience at all
Finally, my rep didn't even bother to reply when I requested via my Transfer Center that the funds be converted into GBP before sending. This will likely result in my bank receiving the funds in foreign currency and levying a handling fee in addition to the currency conversion fee which could've quite easily been avoided. I guess this simple request was just too much trouble for them.
Can anyone recommend a reliable and attentive escrow service where the domain as well as the funds is taken into escrow?
