Moniker

[tetrapak]

I've heard about their pro service, and good ratings, but they haven't replied on my emails since 3 days. I have sent to two of their emails: [email protected] and [email protected] . There is a bug in their system which doesnt let me pay via my credit card. The problem is, i have the right data in their system of my credit card, which is working at any other registrar. Now, when i try to pay at Moniker, i get this message "Error:Address and/or zip does not match" which is of course false, as everything is correct.

What can i do?

 

[fonzie_007]

I'm wondering if they have expanded to the point where they can't keep up with the support like they used to. Now that they are offering $6.95 pricing to all NP'ers, I would expect there is an increased customer support load that needs to be picked up. I'm curious if they are short on staff to deal with this new surge.

 

[stscac]

Well if they need some customer support staff, I'm up for a new job.



-Steve

 

[Auraka]

Did you try emailing from a different email account, I've gotten responses recently although not as quickly as i like.

 

[RegisterRants]

Well if they need some customer support staff, I'm up for a new job.



-Steve

I beat you to the application :hehe: :lol:

I'm too young, though. And too far away from Florida.

 

[htmlindex]

I've heard about their pro service, and good ratings, but they haven't replied on my emails since 3 days. I have sent to two of their emails: [email protected] and [email protected] . There is a bug in their system which doesnt let me pay via my credit card. The problem is, i have the right data in their system of my credit card, which is working at any other registrar. Now, when i try to pay at Moniker, i get this message "Error:Address and/or zip does not match" which is of course false, as everything is correct.

What can i do?

What is their pro service???

 

[stscac]

I beat you to the application :hehe: :lol:

I'm too young, though. And too far away from Florida.

Closer than me

-Steve

 

[stscac]

Just got off the phone with Moniker (after no response through the email system). Then they tell me to email them


Great :td:

-Steve

 

[RegisterRants]

Just...like...Registerfly....

 

[fonzie_007]

Just got off the phone with Moniker (after no response through the email system). Then they tell me to email them


Great :td:

-Steve

Normally, Moniker needs you to email them for permission to renew/transfer in, etc. They do this for legal reasons--they need to have a written record that you've approved a transaction to take place.

 

[YesBrilliant]

Look at the difference:

I just called GoDaddy because my password was not working for some reason. The representative (clear spoken english) was superb on the phone and resolved it asap.

He also asked me if I wanted to renew some of domains that were close to expire and I said no (I was planning to transfering them to Moniker). He then tells me that if I decide to renew or need anythng else I just needed to email him, which address he gave me, and he would CALL me back (note, GD does Not have a TollFree number, something that I hate).

The discounted price he offered me was similar althoug a bitt higher then Moniker's and I decided to renew my domains at GD because of the support and the representative. So I sent the email and about one hour later he indeed CALLed me on my cellphone in Canada and proceed with the transaction with no interference from my part. As we were finishing the conversation the confirmation emails were arriving in my email inbox.

Moniker, THAT is great customer support.

PS - No, I am not a fan/supporter/employee of GD, just take a look of some of my previous emails complaining about GD. However, I really admire a great customer service.

 

[stscac]

Moniker finally got in touch with me and settled the issues.

:tu:

-Steve

 

[tetrapak]

Steve, same here!

 

[gdtechindia]

moniker offers a special pricing to namepros members ?

 

[YesBrilliant]

Steve, same here!

Not here, one email 2 weeks ago, another email trhursday and the last friday. None responded.

 

[Gerrit]

One of the first times I read negative reviews of Moniker. The support issue doesn't bother me that much though as I can call the US in case something would ever go wrong (as they're an established and stable registrar I would expect this won't happen often) but the creditcard issue... I never heard critics on their registration system before, but is it easy enough for non US citizens to register a domain there? I was planning to buy my next domain with them as almost all reviews I read were very positive (and as I am quite paranoid in terms of security etc) but I don't really feel like opening PayPal accounts etc just for this one purchase. However, some of the many positive comments I read on other sites, came from other Europeans so I guess they didn't have any issues with the payment?

 

[goodkarmaco]

Customer service paramount

I always get fast responses from Godaddy. If I have a problem though I will phone them on their toll free. But I register names other places too. I'm shocked a person has to pay thousands to get low prices. Every name I reg at Godaddy is thru a code and new regs are only $6.95.

Some who have horror stories probalby disagree with me. I can sure undertand that. I have recently learned that moving most of my domains out of a auction house is a big waste of time. I also have issues with the Corporation as regards their customer relations.

One thing about money. It will go to where its value is perceived.

 

[XDuncan]

I tacked a $6.85 account with them a few years back. Still have this pricing & reason why they are my "home" registrar.

 

[YesBrilliant]

If I have a problem though I will phone them on their toll free.

GoDaddy nas No tollfree number advertised. If you know one, please let us know.

Thanks.

 

[alanchau]

This is quoted from GoDaddy's "Why Our Prices Are So Low" page:

We also don't waste money on unnecessary things like toll-free telephone numbers that are often abused anyway.

I find that hilarious seeing as how Bob Parsons put up a television for the SuperBowl in every department and then raffled it off to an employee in the end.

 

[risenfall]

I had CC issues with moniker as well, and wound up paying via a different method. But I found their support top notch...e-mail replied same day, and phone had 2 minute wait. Plus great pricing.