Moniker Support Not Working

[MyNet-Tony]

I initiated a domain transfer today, and I guess enom didn't unlock the names quick enough, so the transfer failed. So i double checked the Authorization numbers and went to use the Moniker Help Center. It won't load on FireFox. I used IE, it loaded but I couldn't log in to use the support system. I guess they switched to SalesForce for their support portal.

So I try calling in . . . I was on the phone for 30 minutes before I hung up to eat breakfast. My second call is clocking in at 55 minutes and still no support. I'd leave a message but who knows when they will call back and I need this resolved asap.

Anyone else having issues with Moniker's support today?

Anyone recommend a good place to move my domains - GoDaddy and enom need not apply.

---------- Post added at 01:49 PM ---------- Previous post was at 12:38 PM ----------

So I go to leave a voicemail and it goes to an Oversee.net line. I go to hit 2 for domains and it doesn't work. So I am stuck here with ABSOLUTELY NO SUPPORT.

 

[shane mac]

That sucks man.

 

[JoshuaPz]

You're not the first to report beyond-buggy Moniker support.

Send a PM to Bari (jrzeygirl) here on NamePros. She's Moniker's support representative to this forum and is always very helpful.

I initiated a domain transfer today, and I guess enom didn't unlock the names quick enough, so the transfer failed. So i double checked the Authorization numbers and went to use the Moniker Help Center. It won't load on FireFox. I used IE, it loaded but I couldn't log in to use the support system. I guess they switched to SalesForce for their support portal.

So I try calling in . . . I was on the phone for 30 minutes before I hung up to eat breakfast. My second call is clocking in at 55 minutes and still no support. I'd leave a message but who knows when they will call back and I need this resolved asap.

Anyone else having issues with Moniker's support today?

Anyone recommend a good place to move my domains - GoDaddy and enom need not apply.

---------- Post added at 01:49 PM ---------- Previous post was at 12:38 PM ----------

So I go to leave a voicemail and it goes to an Oversee.net line. I go to hit 2 for domains and it doesn't work. So I am stuck here with ABSOLUTELY NO SUPPORT.

 

[Alan Glennon]

Very few registrars offer much support on weekends.

 

[MyNet-Tony]

Bari took care of it - thanks for the tip.

 

[copper]

In just few minutes especially on Weekend!
She need to train their support team

 

[tristanperry]

In just few minutes especially on Weekend!
She need to train their support team

Indeed Her and the rest of the higher ups are great.

But why have such badly trained 'standard' support staff? (Well, not badly trained - but unresponsive/over-worked? etc)

 

[MyNet-Tony]

Bari is the best.

The web site ticketing system wouldn't even load - it looks like they switched over to Salesforce.

The phone support never answered.

I emailed [email protected] and my dedicated rep. No answer.

Bari fixed it right away.

Then hours later, I got an email back from [email protected]

I should have been able to re-initiate the transfer from my control panel. you can click a checkbox and edit a transfer, but you can't do anything with it.

I wish they would give their control panel a makeover.

 

[intheflow]

Moniker definitely has some issues from time to time and the support sucks, but overall they are still my favorite.

I also initiated some transfers today from enom to Moniker, one of them will expire in two weeks so I'm a little nervous.

Thanks for the contact info JoshuaPz.

 

[jrzeygirl]

Thanks for the shout out! I'm glad it all worked out Tony!