Mail Server Problem with Optikhosting

[jamx551]

Hi All

Anybody here who has account with Optikhosting.com?

Namepros member Cyberoptik has offered my team to host our sites with them.. For almost 2 years our hosting with them were kind of shaky but since they were responsible enough to troubleshoot problems we remained with them.. But until just recently we noticed our mails dont send successfully thru our sites.. Our programmers have found out that Optikhosting's Mail Server have problems

We have been trying many times to contact Optikhosting admin and Cyberoptik here at Namepros but we NEVER got any reply from them about this problem.

Are they just ignoring our compaint ? We would demand response from NP member Cyberoptik.. If anyone knows him we appreciate if you can help call his attention to this thread..

We demand for refund for remaining fees paid and move on to another hosting

I will be elevating this issue to Namepros Staff otherwise.

thank you

 

[weblord]

their mx looks ok to me
http://dnsreport.com/tools/dnsreport.ch?domain=Optikhosting.com

INFO MX Record Your 1 MX record is:
0 optikhosting.com. [TTL=14400] IP=70.86.101.210 [TTL=14400] [US]
PASS Low port test OK. Our local DNS server that uses a low port number can get your MX record. Some DNS servers are behind firewalls that block low port numbers. This does not guarantee that your DNS server does not block low ports (this specific lookup must be cached), but is a good indication that it does not.
PASS Invalid characters OK. All of your MX records appear to use valid hostnames, without any invalid characters.
PASS All MX IPs public OK. All of your MX records appear to use public IPs. If there were any private IPs, they would not be reachable, causing slight mail delays, extra resource usage, and possibly bounced mail.
PASS MX records are not CNAMEs OK. Looking up your MX record did not just return a CNAME. If an MX record query returns a CNAME, extra processing is required, and some mail servers may not be able to handle it.
PASS MX A lookups have no CNAMEs OK. There appear to be no CNAMEs returned for A records lookups from your MX records (CNAMEs are prohibited in MX records, according to RFC974, RFC1034 3.6.2, RFC1912 2.4, and RFC2181 10.3).
PASS MX is host name, not IP OK. All of your MX records are host names (as opposed to IP addresses, which are not allowed in MX records).
INFO Multiple MX records NOTE: You only have 1 MX record. If your primary mail server is down or unreachable, there is a chance that mail may have troubles reaching you. In the past, mailservers would usually re-try E-mail for up to 48 hours. But many now only re-try for a couple of hours. If your primary mailserver is very reliable (or can be fixed quickly if it goes down), having just one mailserver may be acceptable.
PASS Differing MX-A records OK. I did not detect differing IPs for your MX records (this would happen if your DNS servers return different IPs than the DNS servers that are authoritative for the hostname in your MX records).
PASS Duplicate MX records OK. You do not have any duplicate MX records (pointing to the same IP). Although technically valid, duplicate MX records can cause a lot of confusion, and waste resources.
PASS Reverse DNS entries for MX records OK. The IPs of all of your mail server(s) have reverse DNS (PTR) entries. RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry. Note that this information is cached, so if you changed it recently, it will not be reflected here (see the www.DNSstuff.com Reverse DNS Tool for the current data). The reverse DNS entries are:

210.101.86.70.in-addr.arpa server3.optikhosting.com. [TTL=86400]

can you pm or post the domain affected pls to investigate

 

[jamx551]

hi here they are:

axillon.com
powerlance.com
pixelogos.com
byteandpixel.com

thanks man and hope you can get back to me asap

 

[PolurNET]

All those domains appear to be down according to both dnsreport and siteuptime. Thus, it's likely one of the causes of your issues, other possible reasons being a high server load/mail queue clog

They appear to have a telephone number, so if you haven't already tried, check this out: http://optikhosting.com/support.php

 

[jamx551]

Hi PolurNET

I have many times tried to contact them: YM, Email their support and admin, even private message Cyberoptik but he or they have never got back to me.. I havent tried calling them though.. Anyway I will try that one.. thanks

It really appears they are avoiding servicing this issue perhaps they dont want to spend time or they dont have the skills to fix their mail servers

Bad

 

[PolurNET]

In that case, it might be worth considering moving elsewhere, if you feel you're not getting what you deserve (and doesn't sound like it from your negative experience). Just ensure you have backups for the site(s) and you should be fine.

Best of luck!

 

[jamx551]

Optikhosting has responded

Thanks PolourNET!

Good news is Cyberoptik has responded to my mails . Bad news is problem not yet fix..

Im pasting here our communication for record purposes (edited content and names omitted for privacy)

---------
jamx551 wrote:

Hi

Pls understand that this problem has literally affected our clients and earnings.. This has been unaddressed for many days since Ive never got any response from you. I hope you understand that the need to fix this is very urgent.

Refunds is out of our expection but as long as the server is this problematic we wont stop demanding for a soonest fix to this problem.

I hope to hear from you very soon.

goodday

--------------------

cyberoptik wrote:

Hi

I've just received all of your messages, and am looking into the problem (prior to just now I've been unavailable for several days). The mail server itself is working, the only thing that their appears to be a problem with are the php mail() and sendmail() functions. I am looking into the problems now and hope to have everything worked out some time today.

As far as a response to your NamePros topic, OptikHosting does not issue refunds as noted in our Terms of Service. Please let me know what else I could do to rectify this situation with you.

Regards,

 

[jamx551]

Good News! Problem fixed at Optikhosting.. Thanks Guys for your inputs!!

Thread is closed!