question I've been "robbed" by register?

[HK123]

Well i dont understand.
I reg year ago some domains, now i got email that says i have a month to renew domains for normal price.
But whois says that they are already renewed by my register. So register thinks domains are valuable? Is it common?

Thanks

 

[Rob Monster]

The domain is probably in auto-renew. When a domain expires, the registrar has to decide whether to immediately drop a domain, or whether to fund the renewal temporarily.

Technically a registrar can hold a .COM for up to 45 days after expiry before they would need to delete it and recover the renewal fee from Verisign. The policies vary greatly by registry.

Most registrars will publish an expired domains policy. You should look for that policy on your registrar's website. For example, here is the one for Epik:

https://www.epik.com/support/faq/expired-registration-recovery-policy/

 

[HK123]

Nop, renewal is "No".

 

[Dandelion]

The domain is probably in auto-renew. When a domain expires, the registrar has to decide whether to immediately drop a domain, or whether to fund the renewal temporarily.

Technically a registrar can hold a .COM for up to 45 days after expiry before they would need to delete it and recover the renewal fee from Verisign. The policies vary greatly by registry.

Most registrars will publish an expired domains policy. You should look for that policy on your registrar's website. For example, here is the one for Epik:

https://www.epik.com/support/faq/expired-registration-recovery-policy/

You've heard it from the Horse's mouth. Nothing to add.

 

[BaileyUK]

If you don't pay the renewal fee within the stated time-line (can be as low as 12 days with Godaddy) the domains are no longer yours without penalty/recovery costs, That's all that matters. Don't worry about what it states on the registry whois dates, they all have different policies. Some will test traffic or even put your domains up for auction to test interest. Yes of course they will keep them if they can turn a profit in addition to the registration fee. Others they will just drop after testing for any value.

It's an easy mistake to make - to go to whois, instead of your account to check for renewal dates, Fallen for that one myself in the past when I was managing a lot of domains

 

[alcy]

Nop, renewal is "No".

he said registrar temporarily renews it
it has nothing do with yer renew setting
nor with domain quality

 

[Bob Hawkes]

Are you sure it is not one of these misleading notices that look like a renewal bill (at outrageous prices) but really they have nothing to do with your registrar and they are trying to trick you into a transfer to them. They just buy lists of whois without privacy. I have received them occasionally for domains I no longer own.

Bob

 

[HK123]

Well... Im sure the email is "ok".
But intersting part is, in my account, dates are ok:
Reg 2018, expiry 2019.
But whois says expiry is now 2020.
Selfrenew is off (CC outofdate anyway etc )

(it is .net domain, sry, i dont want publish domain, just curiousing, is it ok or what:D)

 

[MasterOfMyDomains]

Exact dates please not just year

 

[Grilled]

Technically a registrar can hold a .COM for up to 45 days after expiry before they would need to delete it and recover the renewal fee from Verisign. The policies vary greatly by registry.

Exactly, how does Epik handle expired domains?

Most registrars will publish an expired domains policy. You should look for that policy on your registrar's website. For example, here is the one for Epik:

https://www.epik.com/support/faq/expired-registration-recovery-policy/

I read the policy, and don't quite understand the specifics of at Epiks discretion.

Not asking for the definition of discretion.

the freedom to decide what should be done in a particular situation.
"it is up to local authorities to use their discretion in setting the charges"
synonyms: choice, option, judgment, preference, disposition, volition

Asking for the specifics as to exactly when every fee(s) will be charged, and if fee's vary in price based on lapsed duration -- using an expired .COM as an example?

Eg

X amount to renew at day 20

Vs

XX amount to renew at day 40

Vs

XXX amount to renew at day 69

I'm appreciative of the time you spend on nP, and am considering giving Epik a try.

Marketing, and buzz words aside, transparent pricing, to include how they handle the expiration process, is important to me when choosing a domain registrar.

When I hear at discretion, I think

(a) there's a policy designed against the average customer. But if you ask nicely, or propose it in such a way because of your account standing or loyalty, the registrar has the option to waive the initial policy designed against the average customer. Almost like banks charging high overdraft fees that say, well if you would have called, we would have waived the fee for you. (3 per year or whatever their policy was)... Only until you get a 4th overdraft, and their discretion means you pay their high fee. When you could have exercised discretion to choose a new bank for that year, until the overdraft grace reset. Rant over. Point being, discretion isn't very transparent.

(b) a registrar may be cherry picking expired domains. In that, charging higher recovery fees for valuable domains based off of discretionary data points.

(c) I don't know what the heck to think. A/B are uneducated assumptions based off limited to zero epik experience. Hence, the asking for a transparent answer.

 

[Rob Monster]

Exactly, how does Epik handle expired domains?



I read the policy, and don't quite understand the specifics of at Epiks discretion.

Not asking for the definition of discretion.

the freedom to decide what should be done in a particular situation.
"it is up to local authorities to use their discretion in setting the charges"
synonyms: choice, option, judgment, preference, disposition, volition

Asking for the specifics as to when every fee's will be charged, and if fee's vary in price based on lapsed duration -- using an expired .COM as an example?

Eg

X amount to renew at day 20

Vs

XX amount to renew at day 40

Vs

XXX amount to renew at day 69

I'm appreciative of the time you spend on nP, and am considering giving Epik a try.

Marketing, and buzz words aside, transparent pricing, to include how they handle the expiration process, is important to me when choosing a domain registrar.

When I hear at discretion, I think

(a) there's a policy designed against the average customer. But if you ask nicely, or purpose it in such a way because of your account standing or loyalty, the registrar has the option to waive the initial policy designed against the average customer. Almost like banks charging high overdraft fees that say, well if you would have called, we would have waived the fee for you. (3 per year or whatever their policy was)... Only until you get a 4th overdraft, and their discretion means you pay their high fee. When you could have exercised discretion to choose a new bank for that year, until the overdraft grace reset. Rant over. Point being, discretion isn't very transparent.

(b) a registrar may be cherry picking expired domains. In that, charging higher recovery fees for valuable domains based off of discretionary data points.

(c) I don't know what the heck to think. A/B are uneducated assumptions based off limited to zero epik experience. Hence, the asking for a transparent answer.

When domains expire, the registrar has the option of maintaining the domain in auto-renew by keeping the funds on deposit at the registry to cover the renewal fee. Many registrars do provide a grace period as a courtesy because they hope the former registrant will renew it after all.

For auto-renews, our system will try to charge the payment method on file 5 times and will notify if it fails. For manual renews, the default is to receive 7 renewal notices. You have the option of tailoring this down to a minimum of 1 notice, as required by ICANN. The user controls this in their Notifications settings.

We do send expiry stream domains to Snapnames on day 36 of expiry but don't actually explicitly delete until day 43. On day 42, we do a Dutch auction of the domains at Epik Daily Diamonds.

That said, many ccTLD registries do not allow any grace period at all and delete domains when there is not an explicit renewal on or before the expiration date. Besides wide variances in ccTLD renewal policy, the other area that is a watch-out for registrars is the new TLDs that offered cheap 1st year registrations.

For example, let's say someone registered 100,000 "crap" gTLD domains for $0.25 each for the first year. On day 1 of expiry those domains are in auto-renew. We reserve the right to delete those rather than being forced to fund the registry versus the alternative of having any new registrations being held hostage by the auto-renew liability. This has actually happened with some registries so it is not theoretical.

The practical application of our enforcement of Terms of Service is that most customers with large portfolios do make liberal use of the grace period even though their DNS is de-activated during the grace period.

I do think it helps to know your registrar, especially if you hold valuable domains. Earlier this week we had a customer forget to renew a 4-letter pronounceable .COM after 7 renewal notices. I knew they had spent $65K to buy it and so a staff member chased them down. They appreciated our proactive efforts and bought the Forever domain. Problem solved. Win-win. Customer for life. I share this example because I am quite sure other registrars might not have followed the same "do unto others" protocol.

Finally, for NamePros members, if a domain is not yet in registry redemption, we will usually give a customer a free push back into their account, waiving a recovery fee. We would possibly extend that same courtesy to someone who had an emergency or other circumstance justifying charity.

 

[Bob Hawkes]

Can I ask a question? Once a domain (it is in a new extension, .site to be exact) is listed as 'pending delete' does that mean that with 5 days it should show up as available, or does that depend on the registrar policy and could be longer?
Thanks,
Bob

 

[Grilled]

We do send expiry stream domains to Snapnames on day 36 of expiry but don't actually explicitly delete until day 43.

So to clarify,

Will I, as an epik customer, be able to renew my domain at day 42 by paying the standard renewal fee?

If so, and somebody please correct me if I'm wrong, this would be the most registrant friendly approach of all registrars.

Thank you.

On day 42, we do a Dutch auction of the domains at Epik Daily Diamonds.

Assuming this is this for domains that don't sell at SnapNames?

 

[Rob Monster]

So to clarify,

Will I, as an epik customer, be able to renew my domain at day 42 by paying the standard renewal fee?

If so, and somebody please correct me if I'm wrong, this would be the most registrant friendly approach of all registrars.

Thank you.


Assuming this is for domains that don't sell at SnapNames?

Customers should plan to renew within the allocated grace period, and preferably before expiry. If we still have registrar control of domains, you can request for assistance with recovering them.

Our default grace period is 15 days. That said, we have customers that we extend as much as 35 days. The problem with that as there is no margin for error since Snapnames is the next day.

After day 39, odds are decent that most people don't value that inventory too highly. Why? Logically the best inventory will have already passed through Snapnames. It has been picked over.

So, most domainers that use Epik happily operate with 15 days of grace period knowing that if they do forgot to renew a domain, there is a good chance we can still push it back without fee, upon request.

Finally, if someone has a distress situation with renewals, we have an interest-free loan program that is secured by domains. Many domainers use this feature and it has definitely saved lot of people's bacon!

 

[Grilled]

Our default grace period is 15 days. That said, we have customers that we extend as much as 35 days.

I see. I think misunderstood your previous post.

As mistakenly believing Epik had a more registrant friendly registrar renewal policy than @Dynadot. But it appears I was mistaken, seeing how Dynadots clear and transparent expiration policy seems to have the registrants best interest in mind, more than any other registrars. (Please, anyone, correct me if I'm mistaken)

https://www.dynadot.com/community/help/question/renewal-grace-period

Most domain extensions offer a renewal grace period of up to 40 days. For example, this is the life-cycle of .COM, which has a 40 day renewal grace period:

• 2015/01/01 - Your domain is registered
• 2016/01/01 - Your domain expires
• 2016/01/01 - 2016/01/30 Renewal Grace Period (renewals are regular renewal price)
• 2016/02/01 - 2016/02/09 Renewal Grace Period (renewals include a $10 late renewal fee + regular renewal price)
• 2016/02/10 - 2016/03/10 Redemption Period

The .COM restoration Fee is $89.99

we have customers that we extend as much as 35 days. The problem with that as there is no margin for error since Snapnames is the next day.

Because Epiks fee's and dates aren't as transparent as Dynadots, I'm still quite confused as to what fee's I will be charged if I try to renew my domain at Epik at day 39.

When I hear, there is no margin for error since SnapNames is the next day...

... It leads me to think I, as an Epik customer, will be robbed the ability to renew at day 39 with ease, for the benefit of SnapNames customers. Why in the sack of hay, would I, as a potential Epik customer, give up Dynadots best in class policy, to benefit SnapNames Customers?? E.g. Epik selling away the ability to give best in class expired domain renewal policies at the registrants expense; not for the registrants advantage. But for...?

With respect

I know these issues seem small. And it's easy to deflect as the registrant needing to take better care of their domains. Or else...

It's the or else that helps me understand what the registrar values most: their checkbook, or their customers full, unobstructed rights to their domain.