Obviously it's good in general. Although it completely depends on the type and quality of engagement.
I myself am getting VERY tired of all the pro and anti Rob rhetoric .. it's honestly gotten out of hand on both sides. From time to time there are a few posts he makes that I actually don't agree with .. others that makes my eyes roll a bit .. lol .. but he also posts some great stuff and starts interesting conversations .. but both are true of almost everyone after a certain number of posts.
HOWEVER ... the bottom line is that I very much appreciate that he is here both as a domainer and particularly as an industry executive. I appreciate the posts/threads he makes that lead to good discussions and dismiss the ones I find redundant or on things I already know about or that don't interest me.
What I find funny is how most people rush to judge people in absolute fashion (not just for about Rob .. but also for a lot of others here). Ultimately most people end up saying things that are right and some things that are wrong .. and it really pisses me off when people judge the messenger as opposed to the message. There are only a small handful of people on NP that have proven to be real troublemakers and nuisances due to a volume of issues .. but Rob is not one of those people as even in the moments I don't agree with him, he is making and effort and is being genuine .. more importantly he's not stupid and has the huge bonus extra of bringing data and information from behind the scenes.
But I personally judge Epik not based on Rob .. but on Epik as a registrar (of which indeed Rob is a part of obviously). I like Epik for three main reasons .. #1 is pricing .. #2 is features and relative ease of use (and their commitment to development of new features/tools) .. #3 is that they are available (yes, there is a Rob factor here and I do give big bonus points because the "CEO" is directly available to me both here and via email).
@Rob Monster actually texted me the other day after I mentioned how my job closed because of Covid-19, just to see how I was doing. That gets huge personal bonus points for me obviously, but isn't necessarily a reason to choose Epik (although I suggest you use them for the 3 reasons I mentioned above .. lol).
Conversely .. I don't necessarily dislike other registrars or industry companies because they are not participating here. Despite GoDaddy only being here in a minimal form, I still use them because of the inventory of their after market (because otherwise their platform is a colossal steaming pile of donkey dung). But getting back to the original question .. there most certainly could be other great companies out there I don't use .. most definitely a reason could be because I just don't have them front of mind.
For the record though, I switched to Epik from Name.com as my "non-goDaddy" registrar of choice before I knew Rob .. it was well over a year ago when he was running a $5.99 or $6.99 transfer promotion I think. I didn't hate Name.com, but at the same time I felt zero attachment to Name.com so i made the switch to Epik for the simple reason of saving money. In retrospect, I am happy I made the switch as I'm happy at Epik. They are NOT perfect .. they still have a lot of work and improvements to go .. but they are already way better than most (admittely I haven't actually tried many others for portfolio management reasons) and I get great support and great prices at Epik.