Declined debit note
Customer ID/Contract ID: XXXXXXXXX/ XXXXXXXXXXX
Dear XXXXXX XXX,
We recently attempted to debit your credit card / account with the outstanding balance for your 1&1 package. However, payment failed because either your credit card was as not accepted and your credit card company/bank declined the transaction or your bank details are incorrect or your account lacks sufficient funds.
Please verify your bank account and credit card details and update your payment methods accordingly.
You may choose to use another payment method.
Note that 1&1 supports the following credit cards and payment methods only:
The following invoices are still outstanding:
Please be advised that if payment is not made in full within the next 8 days, we shall have no choice but to freeze your 1&1 package(s) in accordance with our terms and conditions.
Please also note that 1&1 also reserve the right to cancel any account if an outstanding amount remains for a period of 14 days or longer.
Note: We are unable to update payment details over the telephone. Please update your card details via your Control Panel. For instructions on how to do this, please see following page.
1. VISA 2. American Express
3. MasterCard 4. Maestro (Formerly Switch)
5. PayPal 6. Direct Debit
Customer ID/Contract ID Invoice ID Date Amount
To update or choose another payment method, go to
https://admin.1and1.co.uk
1. Log in to the Control Panel with your Account no. or a domain name assigned to one of your
packages and your password.
2. On the Account page, go to User Settings > click on Payment Method.
3. Select one of the payment methods offered if you wish to change your payment method and follow the
corresponding setup instructions.
4. If you use a credit card, verify that your credit card details are still valid.
5. If your card details are still valid or if you re-enter the exact card details, please send a reply to this
e-mail confirming that you have checked the current information and no update is required. We will
then debit the outstanding amount from your credit card.
6. If your card is no longer valid and need to be updated, please update accordingly and click the on
Save button. There is no need to contact 1&1 as a new debit will be automatically attempted.
7. If Direct Debit is your method of payment, please verify that your bank data is correct and that you
have sufficient funds in you account. If you cancelled your direct debit instruction, please supply
another payment method (see step 2).
Thank you in advance for your prompt attention to this matter.
Best regards,
Your 1&1 Team
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