Hosting with Customer Service in mind too...

[Lyte]

Howdy folks,

I need some recommendation for hosting. I'm not interested in hosting that JUST offers me 99% up time. I'm looking for a hosting company that's going to offer me some great customer service too! Meaning, if something's jacked up with my service they are quick to respond! AND... and this is even more critical if there's some technical question or issue ... something that the customer might deal with on their own... you'd be willing to show me how! I'm working with some new software and it requires me to make changes relating to my hosting setup. So... I don't want my host to just tell me, "You change it in the cpanel." I may actually need to you tell me where in my cpanel!

Thanks!

Lyte

 

[TrexHost]

Hi there, TrexHost can fulfill your needs for sure! We have 24/7 support, and we mean it! Please look at some of our reviews @ WHT

 

[hightekhosting]

Dear Lyte,

I believe that we can meet your requirements to the point of customer service and exceed far beyond that

We are an Australian based company yes, however, our support and services expand worldwide. We service all areas of the globe, not just Australian clients.

We provide much better pricing and services than are advertised on our website and are always will to compile a custom package to suit your needs.

We provide the uptime sure, but we also provide the after sales support that goes with it!!

We have experienced technicians available all the time who are always willing to provide the support needed with Cpanel or with technical issues you may be having.

I would like to discuss your website hosting requirements in a little more depth.

Feel free to log onto our website or contact us by the following methods:

Email: [email protected]
MSN: [email protected]
Live Chat: http://www.hightekhosting.com/livesupport/

We look forward to hearing from you soon.

Regards,

Dale Evans
Manager

 

[Lyte]

Thanks Trex, I appreciate your response! Oh... I'd forgotten about WHT... thanks! I'll take a gander over there and see what's what! :tu:

Thanks again!

Lyte

 

[Morph]

Thread moved to requests forum - should get more replies here Lyte.

Tom

 

[d_0118]

Howdy folks,

I need some recommendation for hosting. I'm not interested in hosting that JUST offers me 99% up time. I'm looking for a hosting company that's going to offer me some great customer service too! Meaning, if something's jacked up with my service they are quick to respond! AND... and this is even more critical if there's some technical question or issue ... something that the customer might deal with on their own... you'd be willing to show me how! I'm working with some new software and it requires me to make changes relating to my hosting setup. So... I don't want my host to just tell me, "You change it in the cpanel." I may actually need to you tell me where in my cpanel!

Thanks!

Lyte

Hi,

Please check out biggest-hosting.com at:

http://biggest-hosting.com/

We offer full 24 hour support with live chat, exc. Feel free to drop us a question at: [email protected]

Thanks

 

[bLaZ3n]

Nixism.com can do this for you and more.

Here are some reasons why you should choose us, simply because..
1. Great Support [(Fast reply support) AIM, Ticket, Forums, Live]
2. Positive User Reviews (our users cherish our services and speak very highly about us.)
3. 30 (thirty) Day-Money Back Guaranteed (no questions asked.)
4. 99.9% Uptime Guaranteed (or your next month is on us)

Last, but not least!
The Absolute Best Value! (saving money doesn't have to mean compromising service)

Why choose any other host? When Nixism is here for you!

PMed you more details, on our plans and services.

 

[iHubNet]

Hi,

What's your budget on this?

Thanks

 

[Lyte]

Hey y'all,

Thanks for all the replies! I'm going to review everyone's info and respond accordingly. :tu:

Thanks Morph for moving my thread to the proper place.

Lyte

 

[estibot.com]

Hey, good luck with finding such a host. If you do find it, please do let me know! I'm hosting a busy site on a dedicated server but support is always a problem. It's not so much bad, but slow, and the responses are generic - "please make the appropriate changes in your cpanel"... once I asked them:
"I only have one hosting account in my server. I only use one, so I need to set the hard drive limit to the maximum for my only hosting account. What should I set my hard drive quota to? Currently it says unilimited"

-the response: "We don't recommend leaving it at unlimited. Please set a suitable limit to each hosting account"

That's it!

---> in the end, I've spent hours and hours searching the web for this and similar problems+solutions because support pretty much fails to deliver.

Now I usually just go ahead and search the web anyway because contacting support only leads to several emails back and forth with a 1-2 day delay between each...

Josh

 

[euk-damien]

Hello Lyte,

eUKhost.com would like to offer you hosting for your website(s) with 99.95% Uptime Guarantee and 24x7 Customer Support through Helpdesk, Live Chat and Phone. More information on our company and hosting packages can be found at http://www.eukhost.com

Should you have any queries regarding our plans or our service, feel free to PM me or contact Live Chat on our website.

 

[James Peter]

Hello,

We are from UltimateHoster.com

UltimateHoster can offer hosting for your website. 99.9% Guarantee will be given. You can check our website. We have 100% uptime now. 24x7 Helpdesk, Live chat, MSN, Yahoo!. We provide 15 Days Money Back. If you Dont like our service Just money back no Questions asked.

Thank you.

James

 

[iiPanel]

Hello Lyte,

iiPanel.NET (2-Years in Business) would like to present to you the following shared hosting package:
------------------------------------
iiSmall Package
+ Webspace: Ultimate 3,000MB = 3GB
+ Bandwidth: Ultimate 50GB
+ Price: $3.95/month OR $39.50/year (2-Months Off) | We accept PayPal and Major Credit Card Payments
------------------------------------
Package Features
+ CPanel, Fantastico, RvSkins
+ 15-Days Money-Back Guarantee
+ All Unlimited featues (MySQL, Emails, Addon-Domains and much more)
+ High uptime guarantee | 99.9%
+ Secured, efficient with lightening speed servers (Minimum configuration: Dual Xeon 2.8Ghz HT 2,048MB RAM)

++ 24/7/365 Ticket Support Department (Very fast responses)

>> Click Here for full features list <<

Thankyou | Wassouf - iiPanel.NET

 

[Lyte]

Howdy Josh_1,

Ya know, that's what has me so annoyed right now! I open a ticket and more and more often I get this canned answer, "So we might better serve you.... if you haven't already included the ... blah...blah...blah... info on your account... please do so." At which time, they close they close the ticket! :td:

Okay, I get the need for some basic info and I give them (each time) my site name, cpanel log in ID and password. Plus, everytime I open the ticket through my account login with so they've GOT to be able to see who I am... and all the info related to my account. So, when I open a ticket saying "Uhh... guys... my sites (3) are down...hmm, again." Don't ask me to jump through hoops! If I forgot to give you one piece of info, take a moment to look it up! Help me out here!

This last time, I opened a ticket for just that reason (sites down) and then I had to split for three days on business. I come back... and my sites were STILL down and I get this same canned response.... "So we might better serve you.... if you haven't already included the ... blah...blah...blah... info on your account... please do so." Ticket closed!

Ughh... they make me so mad! lol

Lyte

p.s. Thos offering hosting... thanks all for responding! I'm still looking and considering all the options! I do have one addtional request. I will probably need help moving my sites. If you're able to help me move my VB site and PHP site... you get bonus points! :tu: Thanks!

 

[bLaZ3n]

Howdy Josh_1,

Ya know, that's what has me so annoyed right now! I open a ticket and more and more often I get this canned answer, "So we might better serve you.... if you haven't already included the ... blah...blah...blah... info on your account... please do so." At which time, they close they close the ticket! :td:

Okay, I get the need for some basic info and I give them (each time) my site name, cpanel log in ID and password. Plus, everytime I open the ticket through my account login with so they've GOT to be able to see who I am... and all the info related to my account. So, when I open a ticket saying "Uhh... guys... my sites (3) are down...hmm, again." Don't ask me to jump through hoops! If I forgot to give you one piece of info, take a moment to look it up! Help me out here!

This last time, I opened a ticket for just that reason (sites down) and then I had to split for three days on business. I come back... and my sites were STILL down and I get this same canned response.... "So we might better serve you.... if you haven't already included the ... blah...blah...blah... info on your account... please do so." Ticket closed!

Ughh... they make me so mad! lol

Lyte

p.s. Thos offering hosting... thanks all for responding! I'm still looking and considering all the options! I do have one addtional request. I will probably need help moving my sites. If you're able to help me move my VB site and PHP site... you get bonus points! :tu: Thanks!

I can and will move your site over free of charge.

 

[ecsportal]

Hello! We offer full 24/7 Emergency Support and normal 8-5 Support. Our staff has a mean time between responses of 18 minutes as of today. We sincerely believe you would be satisfied, not only with the price but the support.

ServerOrigin.Com
would like to offer you our Minimal hosting Plan:
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50 GB Bandwidth
Unlimited Emails
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DirectAdmin Control Panel (Login: demo_user Password: demo)
Installatron Scripts (Over 50 Pre-Installed Scripts)
--------------------------------
$2.99/Month

Signup Here!

This server is hosted in the SharkTech datacenter (FDC / Chicago)

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[iiPanel]

Howdy Josh_1,
p.s. Thos offering hosting... thanks all for responding! I'm still looking and considering all the options! I do have one addtional request. I will probably need help moving my sites. If you're able to help me move my VB site and PHP site... you get bonus points! :tu: Thanks!

Hello Lyte,

We can transfer the first 10 accounts for free.

Feel free to PM me if interested.

 

[Lyte]

Thanks again to all who have replied! I'm still reviewing options. :tu:

Oh... and my sites are down again. OMG! and UGH!!!

Lyte

 

[TrexHost]

Im sorry to hear that, Again, I do encourage you to check out TrexHost.com's sticky in the webhosting offer!

 

[Finer - Tommy]

Hey.

My name is Tom Swanson and I am the owner of Xangular, a web hosting and development firm. What we are all about is reliability and quality customer support. This is the reason that the company was created.

About a year ago, I was hosting with godaddy, hostgator, etc. I found that the customer support and the reliability factor was awfull with big companies. That is the reason I started Xangular. We arent as big as godaddy or hostgator or 1&1 and truthfully, we dont want to be. We believe when you get that big you lose the ability to provide personal customer support.

If you are interested, feel free to check out our site at: http://www.xangular.com

Thanks.
Tom Swanson