Dynadot

HELP!! Registerfly has taken my domains as hostages!!

NameSilo
I am a Registerfly client. (user: lbeltran). I have 8 domains registered by them.

When tried to register two domains with RegisterFly in an urgent way, the received a failure message via mail, where I was informed that the registration had not been possible and that I should try again.

I followed suit and I received a second failure message.

The third time I tried unsuccessfully to register my domains, I eventually had to resort to another Registrar (godaddy.com), where I could finally register successfully (and fast)

I forgot the issue until my credit card statement arrived. :(

In the statement there were the three charges for the same domains I was never able to register with RegisterFly that amounted to $60, which is quite a sum here in Argentina, above all to be paid for something that does not exist.

I must admit I acted on impulse, as the first reaction was not to pay for a service I had not been given. So I called my credit card co. to cancel those charges. (chargeback). I gullibly thought that those payments were due to some error in RegisterFly system. I even thought I deseved an apology on their part and was waiting for one.

Anyway, I did not give the matter a second thought until I got a message from RegisterFly where I was informed that my accounts had been transferred to a "restricted mode account". When I go to my account I find the following message:

"Your account has been seized due to fraudlent activity on your part. If you feel this is an error then contact us and proove that your names have been removed by mistake. But since a chargeback was performed and is against our terms of service you may have to pay a fee to reinstate your account. The total amount owed is $100"

I e-mailed them (RegisterFly) demanding an explanation and they only replied by saying that the "chargeback" is against their TOS.

I asked them (RegisterFly) to check what service the chargeback was on and they replied: "I'll have to do some research"

Since then I had no more news from them. They stopped answering my mails, even the last one, where I asked them about the payment procedings. RegisterFly just directed my domains to a publicity page. (You can see it in my own site : www.luisbeltran.com)

I am really upset about this. They don't admit their mistake and, what's more, they tried to charge me THREE times for a defective service on their part. Worst still, they keep my domains and my clients' as hostages.

I would really appreciate it if someone could help me with this.


Luis Beltrán
Buenos Aires, Argentina

User RegisterFly: lbeltran
 
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hey...

Silencio, I'm sorry that happened to you. Registerfly often has less than acceotable customer support, but it looks to me that what they're doing now is just stealing....
A few things you should do, IMO - 1) call them 2) try the live help.. 3) keep emailing them. Make it completely clear that this is unacceptable and what happened is that they ripped you off. Document your contact attempts.
At this point, if they ignore your calls, write a letter to them. Save a copy for yourself. If you have trouble with English, I'd be happy to write the letter for you.
If none of this works, you have the option of pursuing legal action. Unfortunately, it's not worth the money.....
I hope that Registerfly does what they're supposed to do, but judging from the sound of it, that might just be lost money.
However, if this detailing is accurate, this certainly sheds more light on Registerfly's practices. If nothing else, the bad press (certainly earned) that Registerfly is receiving from this will cost them more in the long run. I personally will boycott Registerfly if this is accurate and I buy 10-15 domains a week from them.
Good luck silencio.
Johnny
 
Originally posted by Tokkong
Someone gave me Tim Shor's contact. He had helped me resolve certain issues at registerfly. PMed his email address to you. Hope he can help..

Thanks Tokkong, but...

I sent a mail to Tim.Shor the last may,24 2004. And he don't replay me..

(I speak Spanish, excuse me for my English)

Originally posted by johnny6
Silencio, I'm sorry that happened to you. (...)

Thank you Johnny!!! :)

Tomorroy I will buy the telephone card for call to USA RegisterFly... but I don't see phone numbers in Regfly Site... :(

tomorroy, with my wife (she is a English Teacher), try the chat mode...
 
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Impact
3,006
If the chargebacks had nothing to do with the 8 domains that you previously owner, it sounds like they are illegally seizing property that rightly belongs to you.

The best course would get a representative from RegisterFly management to understand the situation and release the domains to you. Keep trying to get ahold of them because every other solution will be difficult.

Is your name still in the WHOIS for these domains?

RegisterFly is a reseller for eNom, so you may be able to go to eNom to see what they would suggest in the case where a reseller is withholding a domain that belongs to you.
 

Raf

Established Member
Impact
4
Whoa, this is a really sticky situation. Did you contact RegisterFly and tell them that there was something going on with their system. I remember I had a problem before with trying to register .ca domains, but they I finally told RegisterFly to refund my money due the registration not working.
 
Impact
0
Thats terrible, The TOS is fair enough they have to protect themself from people who register domains then request chargebacks but they shouldnt be allowed to hold the domains that are not associated with the chargeback.

A simple look at your account will confirm that the domain in question was not registered and you where charged 3 times for it.

They must have a bunch off monkeys over there working on typewriters.

I would think that this problem would be easy to cleared up if you can just get a hold of them, keep emailing them phone them if you can, if your unsure what to write let us know.

-=BP=-

P.S your English is fine.. no worry's
 
Impact
0
how old are the other domains on your account
u might be able to do a charge back on them also
if u buy a domain under a one year term, and they have taken this domain, even after 11 months, then you are entitled to your money back

contact the bank and ask about this. if the bank contacts registerfly they might return your domains
 
Re: hey...

Originally posted by johnny6
(...) I personally will boycott Registerfly if this is accurate and I buy 10-15 domains a week from them. (...)

Dear Johnny6 and others RegisterFly's clients:

I only want to resolve my problem. I don't want to produce any damage to RegisterFly although they're damaging me now (Today called me one client asking for his site!! D-: ).

If you want to do something for me, you can talk to RegisterFly to resolve my case (Regfly user: lbeltran).

MUCHAS GRACIAS!!!!
Thank you!!!
 
The "live" person...

Today I could (at last) get through to RegisterFly via Chat. Here are the results:

Hello, Welcome to 24/7 Registerfly.com Customer Support Service. Please wait for a site operator to respond. Your call will be answered in the order that it was received.

You are now chatting with 'FLYsupport :'

FLYsupport :: Welcome to Registerfly.com's chat service, there is a live person responding to your service inquiries. Please wait till we route you to the next available service person. Depending on the volume this can take several minutes.

lbeltran: 18:00.

lbeltran: 18:15

lbeltran: 18:30 ...

FLYsupport :: Hello, Welcome to Registerfly LIVE CHAT, This is Client Support Representative #22, How may I Help you?

lbeltran: Hello

lbeltran: Can you help me pay what I owe?

FLYsupport :: Yes

lbeltran: OK My account has been blocked, as risk account

lbeltran: What is the procedure in this case?

FLYsupport :: Can you please hold, while we check on this Issue?

FLYsupport :: Please contact [email protected]

lbeltran: tHEY DON´T RESPOND ME THERE

FLYsupport :: They are the only person who can help you

FLYsupport :: We will inform them about your issue

lbeltran: Thank you because so far they have been of no help to me.

FLYsupport :: You are welcome.

FLYsupport :: Thank you for visiting. You can contact us anytime for further assistance.

FLYsupport :: Have a Great Day. Good bye.

Chat session has been closed by the site operator. Thank you for using RegisterFly.com live Chat and have a great day!
 
Riceman = Registerfly?

Originally posted by Riceman
I doubt registerfly is stealing your domains.(...)

You "doubt"?? Look at this:

WHOIS information for luisbeltran.com:

[whois.enom.com]

Registration Service Provided By: RegisterFly.com
Contact: [email protected]
Visit: http://www.RegisterFly.com

Domain name: luisbeltran.com

Registrant Contact:
FraudRecovery
Fraud Recovery ([email protected])
+1.9737580880
Fax: +1.6507568622
box2418
livingston, NJ 07039
US

Administrative Contact:
FraudRecovery
Fraud Recovery ([email protected])
+1.9737580880
Fax: +1.6507568622
box2418
livingston, NJ 07039
US

Technical Contact:
FraudRecovery
Fraud Recovery ([email protected])
+1.9737580880
Fax: +1.6507568622
box2418
livingston, NJ 07039
US

Billing Contact:
FraudRecovery
Fraud Recovery ([email protected])
+1.9737580880
Fax: +1.6507568622
box2418
livingston, NJ 07039
US

Status: registrar-lock

Name Servers:
dns1.name-services.com
dns2.name-services.com
dns3.name-services.com
dns4.name-services.com
dns5.name-services.com

Creation date: 02 Feb 2002 00:00:00
Expiration date: 02 Feb 2005 10:17:44
 
Dominios Liberados...

Here is what we can do , to be fair. Just pay the fees, we will eat the principal. Pay 35.00 via paypal if this is easier. I can have the account enabled in 10 minutes

our paypal id is [email protected]



----- Original Message -----
From: Luis Beltran
To: RegisterFly Client Care
Sent: Friday, May 28, 2004 9:49 PM
Subject: Re: lbeltran account

Dear Paul;

Thanks for replying.

Let me get this straight. The total fees you refer to amount to $100, am I right? What I don't get is what you mean by "the principal".

As soon as you explain to me what this is, I'll pay you via paypal or any other way you suggest.

Anyway, I would like you to know why I am involved in this situation. Last March 22nd I tried to register two domains and I received two Domain Registration Failure Notices. I filled out the forms three times following your instructions ("...Please try to register the domain(s) again by accessing this url:..."). The problem was, I was charged for the failed registrations THREE times.

As my client needed the domains urgently and after failing to register with you, I had to resort to another registrar company. What's more, my client was with me and saw the failure messages and begged me to find a solution. That's why I had to change companies. So far, I had had no problems with you and I was satisfied with your service. I even recommended you to my friends.


I hope you understand my situation.

I look forward to your reply}

Luis Beltrán

>It appears as if your credit card issuer has not honored/refused a number of
>credit card charges that originated via your account. It could be your bank
>acted without your knowledge or perhaps your reversed the charges. We would
>need the principal + any fees assigned by the back paid and we will
>instantly enable the account. If you wish to pay via paypal you can pay the
>100.00 USd to [email protected] I would also suggest contacting your
>credit card issuer to review the complete history of the last 160 days if
>you were not aware of these chargebacks.
>
>Paul C - Senior Risk Manager
>
>----- Original Message -----
>From: "Luis Beltran" <[email protected]>
>To: <[email protected]>
>Sent: Friday, May 28, 2004 7:15 PM
>Subject: lbeltran account
>
>
>
>
>>I'm lbeltran user in Registerfly. And my account has been moved to "risk
>>account".
>>
>>Can you explain me step by step, how to resolve this?
>>
>>Luis Beltrán.
>>
>
>
>
>
 
Thank you everybody.

Dear Friends:

Sorry for not replying sooner. I had to wait for my wife to translate my message into English. I really wanted to thank you properly. :)

Thanks to this thread, RegisterFly started to reply my messages. But, being backed up by you was the most important thing for me

This has been my most upsetting experience on the Net since 1997 because all my clients were unfairly involved in this, and it was really nice of you to have sympathized with me.

Finally, as I posted above, ("dominios liberados") RegisterFly's risk manager, Paul C., answered my mails.

In spite of explaining to him that the domains had never been registered, I had to pay $35 for my clients' sake.

Luckily, they admitted their mistake and charged me less than what they had told me, unfair as it was, though.

IMHO a good customer service should have not only apologized for their mistakes, but they should have also made it up for me.... and they wouldn't have lost a client.

All this has got me thinking about who the real owner of the domains is.

I'll have to do some further research on this issue.

Those who would like to contact me ,and speak Spanish, can contact me at : http://www.luisbeltran.com

Thank you again You have been of great help to me.

Luis Beltran
Buenos Aires, Argentina
 
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