Fusedhosting.net Down?? Please help!

[spycraft]

Hello all,

It has come to my attention that all day today Fusedhosting has been down. All of my sites hosted with them are not working and I can't even access their site to make a support ticket.....


Furthermore, I don't have a backup of my sites, and I see that the company was recently sold to someone else, so I am REALLY concerned about this!

If anyone knows ANYTHING - PLEASE let me know.

Thanks in advance!

 

[rumsfo]

Amazing how fast everything can be lost...

 

[SeanPreston]

That's the hosting industry, however I think it's a little unfair to say everything has been lost, I'm sure once they get over this changeover situation all will return to normal.

 

[SimpleDomaining]

I think 4 days was more than enough to fix problems, or at least send an email to customers stating that this many days you will experience this kind of problems. somehow they have managed do send bills, but not a word of explanations. i sent them emails 2 times, both came back undelivered. this is SHAME!!!! And Joe, you could at least tell us, NP-ers that something is gonna going on with hosting, so we would be prepared. I have been with fused for a 1,5 years, do i deserved to be just ignored on a simple info? I just launched a church website 5 days ago, for whole community of several thousand people, how do i look now on their eyes having site up and down every day from the first day????

 

[Jack]

I think 4 days was more than enough to fix problems, or at least send an email to customers stating that this many days you will experience this kind of problems. somehow they have managed do send bills, but not a word of explanations. i sent them emails 2 times, both came back undelivered. this is SHAME!!!! And Joe, you could at least tell us, NP-ers that something is gonna going on with hosting, so we would be prepared. I have been with fused for a 1,5 years, do i deserved to be just ignored on a simple info? I just launched a church website 5 days ago, for whole community of several thousand people, how do i look now on their eyes having site up and down every day from the first day????

Bills are sent out by the automated billing system.

Joe, any other of the current or ex staff team or I are contractually unable to comment, share details or inform customers of the sale.

 

[combs84]

This is getting terrible, the server has been down 50% of the time, despite this 99.9% uptime guarantee. And they aren't responding to my support ticket of what is going on, and I can't send them an email either because the server is down. All of my users are fussing like no other, very stressful.

I'll probably be switching.

---------- Post added at 11:32 AM ---------- Previous post was at 11:27 AM ----------

Hello,

Unfortunately my response is limited due to the contract we have with the new owners.

If you have any queries or concerns please contact them directly at [email protected] and they will be more than happy to assist.

The new owners of Fused have come in recently, but I am positive that they will continue with the high quality service Fused Hosting has been providing for years. As I am no longer on the staff team, I cannot provide a reason behind the downtime but I can reassure all current customers that Fused Hosting will be continuing and your data is perfectly safe as the daily backups that Fused has provided our shared/reseller customers continues.

The have the resources and experience to take Fused further than Joe and I were able to as students.

The email does not work because the servers are always down....this is terrible. How hard would it be to send out an email and tell us what's going on? You obviously have their contact information, can't you contact them? This crap is killing my forum, and if it's gong to continue to be like this, i'd like to know so I can switch hosts.

 

[Jack]

This is getting terrible, the server has been down 50% of the time, despite this 99.9% uptime guarantee. And they aren't responding to my support ticket of what is going on, and I can't send them an email either because the server is down. All of my users are fussing like no other, very stressful.

I'll probably be switching.

---------- Post added at 11:32 AM ---------- Previous post was at 11:27 AM ----------




The email does not work because the servers are always down....this is terrible. How hard would it be to send out an email and tell us what's going on? You obviously have their contact information, can't you contact them? This crap is killing my forum, and if it's gong to continue to be like this, i'd like to know so I can switch hosts.

I have sent them many emails, from talking to a few customers this evening they have been updating support tickets.

I just received a new email from the new owners, I can no longer comment on this matter or have fusedhosting related contact with any previous clients without facing legal issues. Sorry.

 

[spycraft]

Guys - let's not get out of track here.

We are all VERY disappointed but it's wrong to target that disappointment towards Jack or Joe simply because they are the only ones we can get in touch with.

They had a good hosting company going - they sold it - it's dead. End of story.

That's business and none of us would ever lose a chance to make some good money. Since they have sold it, it's no longer their responsibility. That's the way I feel at least. Should they have contacted each and every one of us in regards to that sale? I doubt they had to. Imagine if Toyota was sold to Ford. Would Ford email all the people who drive a Toyota to inform them of the sale? Then again, some of you were closer to Jack and Joe than I was, so maybe they could have told you as a courtesy.

The important thing to note here, is that we are dealing with a dying company. Obviously the new owners don't like that. Asking Jack to comment on their inability or their HORRIBLE customer support would be unfair. A failing businessman will always be looking for someone to point the finger to and if Jack opens his mouth, he instantly becomes a target.

Does anyone have a phone number to contact someone at the company. Support tickets obviously don't work at this point, so we need to figure out an alternative.

 

[combs84]

Finally got a response. Seems like a nice enough guy, he took care of me.

I'll stick around and test things out with him, hopefully there isn;t anymore downtime and i'll be fine.

I'll miss the support chat though, that was a nice feature to have...hope they bring it back.

 

[SimpleDomaining]

spycraft you know you are a little wrong here. i have been before in situation when one company A sold hosting to another person. first day they informed clients on their forum, and via emails, that company A is introducing a new owner of hosting to its customers. after it previous owner was helping a new owner for another 3 months to make sure clients are happy with this change until new owner was fully capable to answer any questions and deal with customers. hosting was SRLnet. and that was a right and ethical way to sell hosting. so yes, Jack and Joe had to make sure that their clients will not get into problems before signing under the contract and it was their responsibility to work with new company during this transition period.

 

[combs84]

This is terrible...still down...

 

[spycraft]

This is terrible...still down...

Hello combs,

I really don't like affecting other people's opinions, however, I am really surprised that you are willing to give them another chance.

Sure, they offered me a refund too - but does that make it right? That 99% uptime is supposed to be a guarantee, so in fact, we are all ENTITLED to a refund. Furthermore, they offered me that refund in the form of credit for my next payment. In other words, they are not really offering me a refund, they are just trying to "force" me to stay with them. I did reply to them and told them exactly that, and as I expected, no response. At least not yet.

You say bring back the live chat support - I say just bring back the support. No matter in what form that might be. I see no support from them whatsoever, and I seriously doubt that this is ever going to change.

I am really left speechless. How can someone take upon something so good and ruin it like that?

 

[Ross]

Shit i had no idea the company had been sold. The only reason i was sticking around was for Jack and Joe. My popular domain blog has been suffering and i am kind of pissed. First chance i get when the servers come back up i am switching companies. Sorry Jack and Joe if this is not what you want but i am not happy anymore.

 

[SimpleDomaining]

i am moving my 20 domains out. bye new fused.

 

[jkennedy]

Down again tonight... I didnt get around to moving my sites in time today...so I hope it comes back up in the morning so that I can get all my sql info and such.

This is just ridiculous!!!

All this new owner is doing is wasting peoples time and money. I would advise anyone using fused to find a new host ASAP.
I'm about to go send this new owner an email... I want an explanation, and a refund, right now!

=========EDIT=============

Well, I got my message sent off, now lets see if he even responds. My money says I do not hear one word from him.

 

[dmi]

I am really pissed off right now.

I didn't get an email that they will be down, like some other memebers, apparently. I sent them 2 emails and got no response.

Should we all switch, or someone has a better idea?

---------- Post added at 11:34 AM ---------- Previous post was at 10:34 AM ----------

I don't know what's the point of buying a company if you're gonna lose all the customers afterwards. **** this.

 

[dmi]

Interesting... I do a full backup and IT DOESN'T SHOW where it's supposed to. Did they turn it off to keep their customers from leaving?

 

[thebutler]

Nice move if

It would be nice if the new owners stepped up and posted something here.

 

[dmi]

And all this time I was wondering why my main earning site fell on the 3rd page on Google for no reason. Well, there is a reason. It was down.

And as for Jack and Joe. I understand that you have a legal obligation not to talk. However, you did talk on this thread (what the contract allows you), so you could as well told us that when it was sold and save us the hassle. I could've found another host right away, without needing to experience numerous downtimes.

 

[Jack]

And all this time I was wondering why my main earning site fell on the 3rd page on Google for no reason. Well, there is a reason. It was down.

And as for Jack and Joe. I understand that you have a legal obligation not to talk. However, you did talk on this thread (what the contract allows you), so you could as well told us that when it was sold and save us the hassle. I could've found another host right away, without needing to experience numerous downtimes.

Not allowed.

 

[dmi]

This is the website of the company that bought Fused: NewImpactHosting.com

They didn't even edit the template...