It sounds like your comment was from the heart, I apologize for the assumption and thanks for your feedback, I hope that I'll have the chance to win your escrow business back in the future. My role in Escrow.com is to work with the teams in all of our offices to make Escrow.com safer, faster and easier to use for more people, and I get to see the work happening first hand every day. Working on a system that is relied upon by as many people as ours is rarely simple but our engineering and customer service teams have made some huge strides already. Just in 2016 the team:
- Doubled the telephone and chat customer support hours,
- Added support in five more native languages,
- Began providing processing for payments that occur overnight.
I want to put a lot more development into processes like accepting Credit Cards and PayPal, which can still be confusing for some new customers, and I'm looking forward to continuing the licensed escrow service that has supported the industry for so many years.
Jackson