B Klug
Established Member
- Impact
- 88
I may lose a $2200 sale because Escrow.com has no apparent sense of professionalism or urgency.
Anyone else share an experience like this?
An offer came in which I accepted, but I noticed Escrow.com still had my old name on their account, and I have since changed my name everywhere (including at the bank) which I'm told must match for transfers to go through. My fault for not changing this before, but it's hard to remember every website and place that has your old name/info of course.
So mid last week, I write in, asking them to process the name change (the website will not let me change name once verified) and I send them my old name, old e-mail, new name, new e-mail, a certified COURT ORDER of the name change, and a high res scan of my new USA passport.
The next day someone replies asking for my e-mail. I'm upset because they wasted a day to ask for information that was included in my original support request. Whatever, I let it slide and answer their question.
Another day goes by and they reply asking for new name. What the heck is going on? This was clearly included in the COURT ORDER which very specifically spells this out.
Now several more days go by, and another person now gets back to me ... asking for "government issued ID or certificate showing that your name was changed". You have kidding me. Oh my god.
What a joke.
Anyone else share an experience like this?
An offer came in which I accepted, but I noticed Escrow.com still had my old name on their account, and I have since changed my name everywhere (including at the bank) which I'm told must match for transfers to go through. My fault for not changing this before, but it's hard to remember every website and place that has your old name/info of course.
So mid last week, I write in, asking them to process the name change (the website will not let me change name once verified) and I send them my old name, old e-mail, new name, new e-mail, a certified COURT ORDER of the name change, and a high res scan of my new USA passport.
The next day someone replies asking for my e-mail. I'm upset because they wasted a day to ask for information that was included in my original support request. Whatever, I let it slide and answer their question.
Another day goes by and they reply asking for new name. What the heck is going on? This was clearly included in the COURT ORDER which very specifically spells this out.
Now several more days go by, and another person now gets back to me ... asking for "government issued ID or certificate showing that your name was changed". You have kidding me. Oh my god.
What a joke.