Enom Balance Question

[navpros]

Can someone tell me why when logged into enom reseller acct it shows an available balance and right above that a negative balance? I mean, if I have my money in the acct and it is positive funds then why is there a negative balance listed? Haha. I know I'm not losing my mind (or at least I hope) but I do not ever recall seeing my enom acct show a negative balance, so it is raising concern.

I also noticed that last time I filled the acct which was Sat night I was billed twice ( $200.00 to my CC) yet only credited for one refill amount of $100.00. I have been having quirky issues here and there with them.

Go figure. Any idea what is going on?


Thanks

 

[DomainMiner.com]

I've seen some question about negative balance in their help section. You could search on balance.

 

[Jeff]

Yikes!
I would say seeing a "negative balance" AND also being double-charged on the $100 minimum (if it was only your intent to do the $100.00), I'd shoot an E-mail off to them tonight, DD.
I've never had anything this funky occur for me at Enom.
Please keep us posted.

 

[armstrong]

Let's say you start with this:

Account Balance: $5.00
Available Balance: $5.00

Then refill $100 into the account (less $3 cc fee), you'll get:

Account Balance: $5.00
Available Balance: $102.00 (that's 5+100-3)

Then you register a .com for $8.95:

Account Balance: - $3.95 (that's 5-8.95 = negative 3.95)
Available Balance: $93.05 (that's 102-8.95)

Sometime later, when your CC refill has fully worked its way through enom's accounting system, they'll update your account to this:

Account Balance: $93.05 (that's -3.95+97)
Available Balance: $93.05

Basically, account balance is the fully-accounted money in your account, and available is what enom will let you spend on regs regardless of the account balance.