Dynadot Order Double Charged

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@Caleb Tweed
I Purchased 2 domains on 18 OCt 2024 through UPI . In my Mobile my Payment was Sucessful , but when i checked the Dynadot Account it was still showing as " Open order " and its under " Process" . i talked with Dyna support they said UPI Payments may take Days for them to Reach Dynadot.
I want to register the domains soon and not wait 3 or more days so i added account Credit and changed the mode of Payment for the open order to " account Credit" and executed the Order . so i ended up Paying Twice for the same order .

I asked supported about this they said they will refund me the amount when they receive it .later i made them raise a Ticket for the same , But it has been 7 days now yet no Refund . the support tells me to contact bank . i contacted bank & Google Pay (UPI)
they said transaction went through every thing went smooth no issues.

i havent yet received the amount (Rs.1956) Dynadot You Could do Better i am an avid fan of you Guys .
 
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AfternicAfternic
@Caleb Tweed
I Purchased 2 domains on 18 OCt 2024 through UPI . In my Mobile my Payment was Sucessful , but when i checked the Dynadot Account it was still showing as " Open order " and its under " Process" . i talked with Dyna support they said UPI Payments may take Days for them to Reach Dynadot.
I want to register the domains soon and not wait 3 or more days so i added account Credit and changed the mode of Payment for the open order to " account Credit" and executed the Order . so i ended up Paying Twice for the same order .

I asked supported about this they said they will refund me the amount when they receive it .later i made them raise a Ticket for the same , But it has been 7 days now yet no Refund . the support tells me to contact bank . i contacted bank & Google Pay (UPI)
they said transaction went through every thing went smooth no issues.

i havent yet received the amount (Rs.1956) Dynadot You Could do Better i am an avid fan of you Guys .
Hello, Could you DM me the order number please? I'd be happy to check into it and see if everything's in order, but if the refund has been made then it is just a waiting game for the bank to receive it. Regardless, I can check with my accounting team to make sure everything's okay for this order!
 
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