Dynadot Down

[Page Howe]

not completing orders since yesterdays...

then the Enom slowdown

anyone else having slow fulfillment at dynadot.

Page

 

[Name Trader]

Hi ya'll, so sorry, we weren't doing maintenance but our order processing thread was hung up.

so can you please fill us in with exactly what the problem was, and what steps you have taken to ensure this will not be repeated. PLUS - What are you doing to provide support 24/7 and not just 9-5 weekdays.

 

[Wali Dahot]

your orders go through immediately and are reserved for you. this is confirmed by the "order received" email you get right away. at least for balance payments. not sure what hapens on other payment methods... but the orders do not finalize and you cannot access anything in your account (which is usually confirmed by the "order finalized" email we get).

just got all confirmation emails for finalized orders.

all transfers went through too.

not an experience I wanna go through too often. so let's hope its a one off... as in.. fixed permanently.

p.s. all this apparently related to the .uk extension

cheers all

I did regd a domain today from account balance and recieved "order recieved" email but didnt recieved "order finalized" email. As your order went through eventually, I wanted to ask did you made another order or the first order went through. Btw My order was not of .uk domain but of .co domain name.

 

[Dynadot]

so can you please fill us in with exactly what the problem was, and what steps you have taken to ensure this will not be repeated. PLUS - What are you doing to provide support 24/7 and not just 9-5 weekdays.

Our engineering team made changes to our backend to prevent this from happening again, the orders were not processing due to a much larger volume of orders than usual being processed at that time.

We are also looking to add more customer service coverage over the weekend in the near future, although we will still likely have a gap in coverage in the early hours of the weekend mornings (based on PST times). Our live chat team is usually available 24 hours a day Monday - Friday, unless there is any unforeseen circumstances.

I did regd a domain today from account balance and recieved "order recieved" email but didnt recieved "order finalized" email. As your order went through eventually, I wanted to ask did you made another order or the first order went through. Btw My order was not of .uk domain but of .co domain name.

There shouldn't be any problems with order processing today, could you send us your order number in a private message so we could take a look at that please? Thank you.

 

[Wali Dahot]

There shouldn't be any problems with order processing today, could you send us your order number in a private message so we could take a look at that please? Thank you.

I made same order again later on that day and it went through.

 

[alcy]

Our engineering team made changes to our backend to prevent this from happening again, the orders were not processing due to a much larger volume of orders than usual being processed at that time.

We are also looking to add more customer service coverage over the weekend in the near future, although we will still likely have a gap in coverage in the early hours of the weekend mornings (based on PST times). Our live chat team is usually available 24 hours a day Monday - Friday, unless there is any unforeseen circumstances.



There shouldn't be any problems with order processing today, could you send us your order number in a private message so we could take a look at that please? Thank you.

its not really a huge deal.. but maybe in some rare cases it can be when transfering expired names...

so.. may I ask why more and more frequently these days there appear to be some sort of transfer in queues with delays before the name begins transfer on the sending registrar?

sometimes it is hours... but it says the queue can take up to 24h.

is this absolutely necessary? or fixable? I do not experience transfer in queues elsewhere. thanks!!

 

[Dynadot]

its not really a huge deal.. but maybe in some rare cases it can be when transfering expired names...

so.. may I ask why more and more frequently these days there appear to be some sort of transfer in queues with delays before the name begins transfer on the sending registrar?

sometimes it is hours... but it says the queue can take up to 24h.

is this absolutely necessary? or fixable? I do not experience transfer in queues elsewhere. thanks!!

Our system is sometimes unable to load the WhoIs information for a domain which would prevent it from being initiated. The system will usually be able to load the WhoIs record when it automatically retries, but if not our team will manually process the order and initiate the transfer, this can sometimes take longer during busier periods unfortunately. If you do have a high-priority domain transfer that needs initiating our live chat team would be able to help get that processed, as would our orders team at [email protected].

 

[Wesley S]

cant even get into the site, something is wrong today. help @Dynadot error message internal server down.

 

[Dynadot]

cant even get into the site, something is wrong today. help @Dynadot error message internal server down.

Are you still unable to access the site? We did have a server restart around the time you reached out.

 

[Wesley S]

Are you still unable to access the site? We did have a server restart around the time you reached out.

its all good. ty. Its working fine. ty.