DomainSite Technical Support

[Veolus]

Hello,

I have recently sent an email to DomainSite's technical support because i am having troubles registering my custom nameservers for one of my domains. I keep getting an error that it couldn't register my custom nameservers.

Do you know how long DomainSite usually takes to respond to their e-mails?

Thanks in advance :tu:

 

[JoshHendo]

Are you hosting it yourself or useing a different host. This has happened to me before because my host was getting new servers and their old ns1.example.com . etc didn't work. Check with your host as well if you arn't hosting it yourself.

 

[Veolus]

Thanks for the help but i'm not editing my domains nameservers, i'm registering nameservers for my domain. For example:

ns1.mydomain.com
ns2.mydomain.com

 

[harpo]

they get right back to you , plus they always answer the phone though the hours are
mon to friday 8 to 5pm

 

[Veolus]

Cool! I hope they can reply soon :D

Thanks for your help! :tu:

 

[snareklutz]

DomainSite Technical support get back to you within a few hours, as long as it's on a working day....

 

[Genialnames]

My personal experience is different and lately has been absolutely negative.

Imagine what if you are having a problem say on T. after 6pm... if you are lucky you get an answer next 4 - 5 days later...in some case it could be too late if the issue is related with a domain purchase (you can loose it) or a transfer or a sale (You could loose your reputation) .
The support is a strategical priority in this field, it is not often needed but must be there when needed, for pros at least.
For hobbist or sunday traders, it could be ok. IMHO