question Does the PayPal's Buyer Protection cover intangible goods?

[Sam Roy]

I heard Paypal policy is updated to include non-intangible items for buyer protection?

I have sent a payment to a guy for immediate transfer of domain here on NP. the guy is coming online but not-responding to my messages. I have checked the whois of the domain and it may not belong to him. I am preparing to file a dispute with paypal. Need to make it foolproof.

Any advice will be appreciated.
thank you.

 

[mad409]

Yes, just make sure everything is documented. This was changed July 1, 2015 and you should be covered unless I'm missing something in the T & C's. But if they now cover music downloads etc., I'm sure a documented domain name sale and non-transfer is covered.

https://www.paypal.com/webapps/mpp/brc/buyer-protection

 

[Sam Roy]

Thank you.
I have done a bit research about that guy. he is a scammer and had scammed many members here at Nampros. He has banned account on Flippa and Namepros. Will reveal shortly.

I have no proof beside the conversation here on NP. In the note to seller I added the domain name and my enom username. Is that sufficient?

 

[TopShelf Domains]

I had an interesting experience with Flippa over a website I purchased.

Seller claimed it was written in ASP.net however it was php. I contacted seller, no response.

Paypal told me it was intangible and I could not get a refund. Flippa did not do anything.

Long story short, I charge-backed Paypal and Paypal suspended my account.

 

[Sam Roy]

I had an interesting experience with Flippa over a website I purchased.

Seller claimed it was written in ASP.net however it was php. I contacted seller, no response.

Paypal told me it was intangible and I could not get a refund. Flippa did not do anything.

• Long story short, I charge-backed Paypal and Paypal suspended my account.

That is sad! But when this was? I have to made payment from Credit Cards through paypal. But I am scared to do a chargeback. Just wanna file a dispute. I hope the new policy of paypal might help.

 

[mad409]

I had an interesting experience with Flippa over a website I purchased.

Seller claimed it was written in ASP.net however it was php. I contacted seller, no response.

Paypal told me it was intangible and I could not get a refund. Flippa did not do anything.

Long story short, I charge-backed Paypal and Paypal suspended my account.

Bet it was before the change in policy which it would not be covered. This started July 1, 2015 and nothing before that date. PayPal, appears is now acknowledging intangible property but only after the start date.

To everyone: I would only do a charge back as a last resort, again it looks like PayPal is catching up with the times... Now it might take time to prove your case but if you're correct and have it documented I see no problem with the new system.

 

[TopShelf Domains]

Bet it was before the change in policy which it would not be covered. This started July 1, 2015 and nothing before that date. PayPal, appears is now acknowledging intangible property but only after the start date.

To everyone: I would only do a charge back as a last resort, again it looks like PayPal is catching up with the times... Now it might take time to prove your case but if you're correct and have it documented I see no problem with the new system.

That is sad! But when this was? I have to made payment from Credit Cards through paypal. But I am scared to do a chargeback. Just wanna file a dispute. I hope the new policy of paypal might help.

It was before July 2015. I would use the charge-back as a last resort as mentioned. I gave Paypal hell but they just wouldn't budge. If this new policy covers it, you could be in luck.

 

[mad409]

Being that domains are clearly, documented intangible property I don't see how PayPay's newest change is nothing but good for domainers. I've found no where that domains are excluded, if anyone does please post it. TY.

 

[none11]

Intangible Items are covered at least from my experience i recently won a case on PayPal where buyer opened a dispute claiming he didn't get the item even though he did indeed get it i provided some screenshots and i won that's from my own experience and this was about a 2 weeks ago... But everyone has there own different situation most likely you will win the case if you do a chargeback instead of item not received dispute.

 

[Sam Roy]

Hi @none11 I am buyer here. the guy has not delivered domain at all. Should the onus be on him to prove that he has delivered the domain to me?
I already filed a dispute with PP.

 

[none11]

You should Provide them all the info they need such as his listing screenshot,your conversations you had regarding the domain you were going to buy provide them the whois of that domain so they know you didn't get it... that's all the info i can actually think of ask search the form for more info maybe there's cases like these on this board.

 

[Skyvisum]

@samroy,Mention the guy's name and begin to pursue your case as other members might be victims of this same scammer.I try not to do any domain deals with most new members and don't care about the likes or other things.I have done $990+ deals so far on namepros and the members are long time members and not new members that just get the upgrade to get people to believe them when they have an agenda for scams.

Sorry to hear about it man and hope you get your money back asap

 

[frank-germany]

there is no buyers protection if the other party has no funds in his account

 

[Galleshem]

there is no buyers protection if the other party has no funds in his account

Not true. If he sent the money as a service, even if the seller has no fund in his account and he lost the dispute, Paypal is gonna give the money back to the buyer from it's own money, the seller will have a negative balance and will be limited untill he gives the money back to Paypal.

As of your problem @sam roy, I'm not really updated about this last change of Paypal about intangible goods protection but at least before this, the only way to win a dispute if it's for intangible goods was to lie.
As a buyer, it's super easy to win disputes, you just gotta tell them you ordered something and that you still didn't even receive a tracking number, the seller obviously won't be able to provide a valid one, and you'll win the dispute automatically. It was just an example, but 90% of the time, Paypal will be on the buyer's side..

 

[Atomic Domains]

I just found out about this yesterday when calling Customer Service. I will no longer be selling domains directly through Paypal. I'll just tell buyers to BIN at Flippa(Only 10% commish, immediate payment) when using PP for now on. That way you have the third party support to confirm the domain successfully moved hands.

 

[frank-germany]

Not true. If he sent the money as a service, even if the seller has no fund in his account and he lost the dispute, Paypal is gonna give the money back to the buyer from it's own money, the seller will have a negative balance and will be limited untill he gives the money back to Paypal.

OK I bought no digital but physical product on ebay
and did only recieve the funds that the seller, who did not deliever
had in his account at the time of that dispute

about only $50 of about $380

 

[Galleshem]

OK I bought no digital but physical product on ebay
and did only recieve the funds that the seller, who did not deliever
had in his account at the time of that complaint

about only $50 of about $380

that's really not normal...

 

[Atomic Domains]

OK I bought no digital but physical product on ebay
and did only recieve the funds that the seller, who did not deliever
had in his account at the time of that dispute

about only $50 of about $380

You're lying! Paypal refunds full amount no matter how much funds are in the seller account.. .

 

[Atomic Domains]

OK I bought no digital but physical product on ebay
and did only recieve the funds that the seller, who did not deliever
had in his account at the time of that dispute

about only $50 of about $380

"If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping"

https://www.paypal.com/webapps/mpp/paypal-safety-and-security

 

[frank-germany]

You're lying! Paypal refunds full amount no matter how much funds are in the seller account.. .

calm down my friend
experience beats theory everytime