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I have had DAN and Afternic accounts for 5+ years each. I've had 99% great customer experiences with them.
I started using the @DAN.COM enabled Afternic integration. It seems like a great idea and obvious connection now that they are both under the @GoDaddy brand.
I sold a domain recently that I had on DAN through the enabled Afternic network listing. The payment was secured and the DAN bot requested auth codes.
Anyone else have this experience?
I started using the @DAN.COM enabled Afternic integration. It seems like a great idea and obvious connection now that they are both under the @GoDaddy brand.
I sold a domain recently that I had on DAN through the enabled Afternic network listing. The payment was secured and the DAN bot requested auth codes.
- It has been 2 weeks and the transfer has not happened.
- At first they said the auth codes failed. I had to call GoDaddy to generate a new set of auth codes.
- I submitted the new auth codes and the transfer has not happened.
- DAN team keeps telling me I will receive a notification from Afternic team within 24 hours to start/approve transfer
- I asked DAN team if I could push to DAN and they give auth codes to Afternic (nope)
- I called Afternic support directly - they said it was some European registry DAN partner - and that things should get moving within 24 hours. That was days ago.
- I can't see the transaction in my Afternic account since I enabled it directly from my DAN account.
- The DAN customer support has not been very helpful and sends more or less the same message to all of my questions: "We sent a notification to Aftenic to update us about this. Once they reply, we will proceed to the next steps."
- They also won't put in contact with the Afternic team they are working with.....
Anyone else have this experience?
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