webchats
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WebChatSupport is a leading Customer services provider focused on delivering high quality support and exceptional customer service. As the leading on-demand service and support application, Sales force Service & Support combines comprehensive multichannel service capabilities with the advantages of our on-demand technology.
Live Chat Support $15.99/Month :
As part of our multi-channel customer communication solution WebChatSupport.com provides live help and live chat services for web sites. Live chat online support serves as a cost effective alternative to “self-service tools”, such as an online FAQ or a successfully supplemented toll-free customer support and order taking line. By providing customers with additional points of communication using our customized live chat software, you can increase your credibility with customers, drive more sales, and increase satisfaction of your customers’ online experience.
Consider the following facts:
1.) 75% of all e-shopping carts are abandoned before the purchase is actually complete. Nine out of 10 shoppers who abandoned their carts did so because of a lack of customer service. (Web Merchant, Fall 2003, Cyber shopper Survey)
2.) 72% of respondents said that customer service is critical in shopping satisfaction. Less then one percent of all ecommerce Web sites offer live customer assistance. (eMarketer, June 2002)
Many customers will use your web site to research your company and its products prior to making a purchase decision. Oftentimes, they will visit your web site just once and will leave with the impression your web site has left on them. Customers expect to receive the same support online they would get if they walked into your office or store - instant live help for specific problems or purchasing information. A toll free customer support and order taking line is expected by most online shoppers. Unfortunately, self-service tools such as FAQ’s or email are not always a reliable way to provide information or deliver satisfactory service. When visitors to your site cannot find the answers they are looking for quickly and easily, they often end up abandoning the web site altogether. As a result, live interactive customer support solutions or our WebChatSupport live web site support solutions can play a key role in avoiding lost revenue.
Help Desk Support $19.99/Month :
Exceptional HelpDesk Support Service value is what we create at WebChatSupport. We have the best, most qualified people in the HelpDesk Support service industry.
1) 25 minutes average response time .
2) 3 hours average resolution period.
3) We have a dedicated Quality Control Team to constantly review the tickets for response time, resolution period, spelling mistakes and grammar. Also, they will be in constant touch with you to resolve any shortcomings in the service level.
4) True 24/7/365 support.
7) We can be reached through email, chat, and phone at any point of the day.
Please note that while a ticket with one response from our team is counted as one complete ticket (this includes moved tickets), a ticket with 20 responses from our team is also counted as one complete ticket.
Free 3 Day Trial !
For more information please go to www.webchatsupport.com
Thank You
Live Chat Support $15.99/Month :
As part of our multi-channel customer communication solution WebChatSupport.com provides live help and live chat services for web sites. Live chat online support serves as a cost effective alternative to “self-service tools”, such as an online FAQ or a successfully supplemented toll-free customer support and order taking line. By providing customers with additional points of communication using our customized live chat software, you can increase your credibility with customers, drive more sales, and increase satisfaction of your customers’ online experience.
Consider the following facts:
1.) 75% of all e-shopping carts are abandoned before the purchase is actually complete. Nine out of 10 shoppers who abandoned their carts did so because of a lack of customer service. (Web Merchant, Fall 2003, Cyber shopper Survey)
2.) 72% of respondents said that customer service is critical in shopping satisfaction. Less then one percent of all ecommerce Web sites offer live customer assistance. (eMarketer, June 2002)
Many customers will use your web site to research your company and its products prior to making a purchase decision. Oftentimes, they will visit your web site just once and will leave with the impression your web site has left on them. Customers expect to receive the same support online they would get if they walked into your office or store - instant live help for specific problems or purchasing information. A toll free customer support and order taking line is expected by most online shoppers. Unfortunately, self-service tools such as FAQ’s or email are not always a reliable way to provide information or deliver satisfactory service. When visitors to your site cannot find the answers they are looking for quickly and easily, they often end up abandoning the web site altogether. As a result, live interactive customer support solutions or our WebChatSupport live web site support solutions can play a key role in avoiding lost revenue.
Help Desk Support $19.99/Month :
Exceptional HelpDesk Support Service value is what we create at WebChatSupport. We have the best, most qualified people in the HelpDesk Support service industry.
1) 25 minutes average response time .
2) 3 hours average resolution period.
3) We have a dedicated Quality Control Team to constantly review the tickets for response time, resolution period, spelling mistakes and grammar. Also, they will be in constant touch with you to resolve any shortcomings in the service level.
4) True 24/7/365 support.
7) We can be reached through email, chat, and phone at any point of the day.
Please note that while a ticket with one response from our team is counted as one complete ticket (this includes moved tickets), a ticket with 20 responses from our team is also counted as one complete ticket.
Free 3 Day Trial !
For more information please go to www.webchatsupport.com
Thank You
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