- Impact
- 19,278
PHEENIX.COM
I want to bring to light an issue I have been dealing with and hopefully it will save some others here headaches down the road.
A few month ago I was having trouble receiving authorization codes for two domains I had sold on a brand marketplace. I was not receiving the authorization codes to transfer the domain names to their new owners nor was I receiving any emails or support from phoenix.com. I had to go public with my issue to get it resolved. I have been trying to transfer my 63 domains out of pheenix ever since this has happened but I'm not getting any support.
Now, i have sold another name and again i am unable to retrieve transfer auth codes and am getting no support from pheenix. The domain name was sold at afternic almost a week ago, i sent multiple emails to the owner of pheenix and to pheenix support with no resolve. I even hunted down Mr. Tran on Linkedin who informed me he had nothing to do with Pheenix anymore.... So what the heck is going on then? Is the site just running on auto pilot and accumulating issues daily? They have zero support.
I want/need to be able to transfer all of my domains away from pheenix especially the domain I've most recently sold via afternic. Now afternic is threatening to cancel the transaction if the authorization code is not supplied to them soon.
The last message i sent pheenix was informing them i will be taking legal action against their company if i do not receive assistance in a timely manner. It is illegal for them to hold domain names and not allow domain owners full access of their property.
I am certain many others here have had issues with pheenix as well. It is getting worse.
How can this business be allowed to stay functioning in this manner?
Here are the methods I've used to try to contact pheenix support.
Tan Tran - Linked in
I managed to message Tan Tran on linked in and the reply I received was :
Guess its not the same Tan Tran?
phone numbers:
1 800.777.LOVE (5683) - not in service
+1 888.872.4988 - not in service
Emails:
[email protected]
[email protected]
[email protected]
[email protected]
The listed owner is also a member of namepros: @gorilla_bob and also owns freshdrop.com. I messaged Gorilla_bob and did not receive a reply.
pheenix.kayako.com/tickets - No Reply, its been multiple days!
Ticket: #78854
WHAT DO I NEED?
I need each name listed in my account unlocked and the AUTH codes sent to me.
Further details of Pheenix as lister on their website:
I want to bring to light an issue I have been dealing with and hopefully it will save some others here headaches down the road.
A few month ago I was having trouble receiving authorization codes for two domains I had sold on a brand marketplace. I was not receiving the authorization codes to transfer the domain names to their new owners nor was I receiving any emails or support from phoenix.com. I had to go public with my issue to get it resolved. I have been trying to transfer my 63 domains out of pheenix ever since this has happened but I'm not getting any support.
Now, i have sold another name and again i am unable to retrieve transfer auth codes and am getting no support from pheenix. The domain name was sold at afternic almost a week ago, i sent multiple emails to the owner of pheenix and to pheenix support with no resolve. I even hunted down Mr. Tran on Linkedin who informed me he had nothing to do with Pheenix anymore.... So what the heck is going on then? Is the site just running on auto pilot and accumulating issues daily? They have zero support.
I want/need to be able to transfer all of my domains away from pheenix especially the domain I've most recently sold via afternic. Now afternic is threatening to cancel the transaction if the authorization code is not supplied to them soon.
The last message i sent pheenix was informing them i will be taking legal action against their company if i do not receive assistance in a timely manner. It is illegal for them to hold domain names and not allow domain owners full access of their property.
I am certain many others here have had issues with pheenix as well. It is getting worse.
How can this business be allowed to stay functioning in this manner?
Here are the methods I've used to try to contact pheenix support.
Tan Tran - Linked in
I managed to message Tan Tran on linked in and the reply I received was :
Guess its not the same Tan Tran?
phone numbers:
1 800.777.LOVE (5683) - not in service
+1 888.872.4988 - not in service
Emails:
[email protected]
[email protected]
[email protected]
[email protected]
The listed owner is also a member of namepros: @gorilla_bob and also owns freshdrop.com. I messaged Gorilla_bob and did not receive a reply.
pheenix.kayako.com/tickets - No Reply, its been multiple days!
Ticket: #78854
WHAT DO I NEED?
I need each name listed in my account unlocked and the AUTH codes sent to me.
Further details of Pheenix as lister on their website:
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