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analysis Big news: Kenya Website Experts is becoming hosting.com; win KES5,000 credit

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Dear xxx,

This is the team at Kenya Website Experts with the exciting news that we are becoming part of hosting.com!

In the coming days we will be moving your account to hosting.com. You do not need to do anything, we will be in touch to confirm when the switchover happens.

At hosting.com we are building a global hosting brand, and we are planning an exciting focus in Kenya. We are looking to have a substantial impact in the website developer and small business community. We'd love to hear from you on our survey on how we can best do this.

You will get the best of both worlds, with:

  • Global reach: your websites load fast for visitors anywhere in the world, backed by our international infrastructure.
  • A modern, easy-to-use website: navigate your account and find what you need quickly with our fresh new interface.
  • Better resources: we're constantly improving our servers and support systems to give you the best possible service.
And, you’ll get 24/7 expert support. Get personal, dedicated help whenever you need it from our global team of hosting experts. The existing Kenya Website Experts team will continue to be based in Nairobi and be your first point of contact, supported by our 900+ other team members globally. We will also roll out 24/7 live chat support. The local office will continue. The existing phone line and WhatsApp support will also continue.

The switchover is planned for Thursday 19th June in the early hours of the morning.

We recorded a short video that explains what is happening here on Youtube. You can also see the welcome page that Kenya Web Experts will be redirected to, with some more information and an updated schedule.

You do not need to do anything and your login will remain the same. We will contact you once the move to hosting.com has been completed and our client area login link will redirect. Your hosting will not be moved or disrupted as part of the brand migration.

One of the things we will be doing soon is to standardise and upgrade your web hosting packages to bring them in-line with the latest specifications, including LiteSpeed, greater resources and more. In some instances, your package renewal price might change slightly – you can see full details on our welcome page. If you do not agree with the new package specifications or pricing, you may cancel your hosting plan before the next renewal without penalty.

We are here to help if you have any questions or concerns, please raise a support ticket. Please note that the team at hosting.com will not have access to your account until it is switched overs so continue through the Kenya Website Experts support channels for now.

We are particularly keen to hear feedback from you on where we should focus our attention at Kenya Website Experts, what services you would like us to offer, or any things you think we could do better with the move to hosting.com. Please take a couple of minutes to complete our survey. Three randomly selected participants who completed the survey in full will receive KES 5,000 credit.*.

This is a change of brand only. Your contract remains with the same legal entity, and your rights under our terms of service remain unchanged. We will continue to protect your personal data in line with applicable data protection laws and our privacy policy.

We can’t wait to welcome you to hosting.com, thanks for being our customer and happy hosting!

Seb and the team
Kenya Website Experts / hosting.com

* Prize draw terms and conditions apply.
 
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