Beware of the Domainnames.com

[Goran]

Hi everyone.

I just want to share what happened to me last night.

I have registered last night domain name via Domainnames.com

At least I thought I did. After registration and billing, i have received confirmation email, but from other company Web.com

I have received welcome email, and login details. Also, in my back statement, it said that company that billed me was Web.com(i have never heard of them before)
I signed in to my account, but there, it said my domain name is not registered with them or expired. Than, i checked WHOIS, and it is really not registered.

I registered domain via yahoo few hours later, and opened a ticket for explanation and refund. And than, 4 tickets after they said they billed me for hosting on Web.com, not domain, even if I never ever heard of them, nor visited their website. I gave my info to DOmainnames.com, and I was redirected to web.com after I paid.

I am sanding entire conversation with web.com below if anyone cares

---------- Post added at 09:57 AM ---------- Previous post was at 09:56 AM ----------

Me:

10/28/2013 7:48:43 PM - Online Customer:
Hi
I have registered domain with DomainNames.com but I have received confirmation email from your company.
I can login to my account for domain I registered, but I cant control domain name as it says that domain is expired or not registered with your company. Also, I cant change nameservers or do anything else.
I have checked and domain appears to be free, not registered(but my credit card is billed)

Do you have any idea what is going on?

web.com

Thank you for contacting us today. We appreciate your patience and your continued business. The domain in question is registered to your name through Yahoo. We hope to continue helping you move your business forward. Have a wonderful day.

me:

Yes I know domain registered with Yahoo. I did it last night AFTER I sow that you didnt register domain for me, even if you billed my credit card. I have registered domain name with DOMAINNAMES.COM, but I havent received confirmation mail from them, but from your company(web.com). Also, in my bank statement it says that web.com billed my credit card. But when I entered your user area, it said that domain is expired or not registered with you.
So, what did you take money for? Do you plan to refund?

web.com

Solution History On Ticket:
10/29/2013 1:16:36 PM - Matt F.:
Dear Goron,

Thank you for contacting us today regarding the website hosting for mojcv.org. We are sorry to hear that you would like to cancel your account. Unfortunately, we cannot process this request via e-mail or online ticketing. This is to ensure that the security of your account is not compromised. We would also like to be sure that you are fully aware of any potential impact closing your account may have. Please contact our Life Cycle Management team at 1-800-932-4678, Monday - Friday, 8:00 a.m. - 8:00 p.m., EST, for assistance. If calling the toll free number does not work for you, you can call 001-904-680-6600, and request Life Cycle Management or LCM. Once your account is verified, one of our representatives will be happy to assist you. We appreciate your business and regret any inconvenience this may cause you. We look forward to speaking with you soon! Offline Team Life Cycle Management Web.com 1-800-545-9076

me:

Hi Thank you for your answer. However, I live in Serbia, and phone call would be a lot more expensive then few dollars you took for nothing. If refunding is not your policy,OK, I lost 3$, life goes on. But you are mentioning my account, and canceling...Can you tell me what exectly to cancel, because I am confused. Can you give me simple and straight answer:
1) Do you accept the fact that you billed me?
2) If you do, what is the service you billed me for?
3) Did I get what I payed for? Thank you Thank you

web.com

appreciate your patience and your continued business. You requested from us and we billed you for hosting services. We have not billed you for any domain name registration and you yourself stated our system told you that was the case as well. If you no longer wish to have the hosting only account you opened with our company, then you would have to call the international number I supplied. We hope to continue helping you move your business forward. Have a wonderful day. Matthew F. Web.com

So that is it, I have bought hosting from company whose website I have never visited

 

[sofiapartner]

register.com are the same scammers.

they wanted to call their number to cancel auto renew that I havent put to my domains. I even tried to call but i couldnt connect. I tried 5 time and their automatic answering machine costed me much.

What a joke.

 

[Ms Domainer]

*

FYI: I was able to transfer a name away from Register.com fairly easily, although they did not send the EPP code in a timely manner. I had to remind them over a few days.

*

 

[techgal128]

I think a case could be made for deceptive and/or unethical business practices very easily against web.com, who seems to be everywhere the past 2 years or so. That said, if they run another 50¢ or 75¢ .com/net/org sale, I'll be there, with my reading glasses and magnifying glass, to reg another name or two.

What I like to do when I work with companies that I'm not terribly confident in, is I use my prepaid Mastercard to make the purchase. That way, if they try to take out more money then they should, it will be declined (providing there isn't much money on there in the first place). I feel this is especially important with companies that force you to give your credit card information for a trial or tell you that you have to call to cancel a promo.

 

[alien51]

the only obstacle to speaking with a real Godaddy employee is variable "hold time."

The tragedy, is when that "holding time" on the phone costed you more money than the domain itself. lol

I think Godaddy coupons are the only safer coupons out there. Other than that, if some registrar offers you 75 cents .com domain, there must be some catch or trapdoor somewhere. Spend a few minutes rubbing your chin, while staring at that 75 cents and contemplating.

 

[techgal128]

The tragedy, is when that "holding time" on the phone costed you more money than the domain itself. lol

I think Godaddy coupons are the only safer coupons out there. Other than that, if some registrar offers you 75 cents .com domain, there must be some catch or trapdoor somewhere. Spend a few minutes rubbing your chin, while staring at that 75 cents and contemplating.

Good point. Godaddy can afford to give away these coupons without any ulterior motives but smaller registrars can't.