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Beware of exabytes.com !!!!! canceled my domains with no notice

Located in Domain Registrar Reviews started by imadoer, Feb 9, 2018.

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39
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1,884

  1. xynames

    xynames XYNames.com PRO VIP

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    I agree you should contact them again about any payments you made.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. MapleDots

    MapleDots Domain Properties 2010 - 2018 VIP

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    I understand your points but I also see where OP would be upset because there is nothing he can do to get his domains back. Refunds and anything else aside I think he is most concerned about his lost domains.

    So when all is said and done one has to conclude the company needs to communicate better with it's clients because this loss should not have occurred. It sounds to me like the OP truly wanted to keep his domains and that trumps everything else. Communication from this company to the end user needs to be improved because it took months (I think) for the OP to discover he no longer owned the domains.
     
  3. xynames

    xynames XYNames.com PRO VIP

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    True, but he messaged them 3/28/2017 to return the domain or refund, so he knew something was going on 11 months ago. However, I agree, even if he knew looks like the registrar did not give him the option to pay a different way. Then again, he didn't ask for that option, he according to the registrar merely messaged them to return the domain or refund....
     
    Last edited: Feb 13, 2018
  4. TweNtion

    TweNtion Established Member

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    I hate fraud systems but i think most of them are fraud : D
     
  5. imadoer

    imadoer Active Member PRO VIP

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    Maybe i am wrong maybe they refunded me. But I will say this and no one can tell me different they cause me a lot of distress. Even if I didn't acknowledge the fact they refunded me I thought I had domains that I didn't.

    Choose to use this company if you please.
     
    Last edited: Feb 13, 2018
  6. imadoer

    imadoer Active Member PRO VIP

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    I want to say this last thing!

    How do i get to my domain that is active? If they closed my account because my billing isnt verified please awnser that ... i didnt get a refund for this ...why cant i have access to the domain i payed for they accpeted my money. But i have no access
     
    Last edited: Feb 13, 2018
  7. MapleDots

    MapleDots Domain Properties 2010 - 2018 VIP

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    @imadoer - take my advice on this

    Unwatch the topic and move on or it will be re-hatched for months. Say your peace and let it go, we heard your beef, some of us even understand it but trying to change other peoples minds is never going to happen.

    I learned that the hard way after having a bunch of my posts deleted by the mods. In my life what happens on this forum makes a minuscule difference. Let it go and participate in a different topic. In the end you'll be happier for it.
     
  8. exa-Edward

    exa-Edward Established Member

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    Hi @imadoer

    There’s no active domain in your account according to our checking. Please let us know if you have any other billing account with us.

    Also, we greatly appreciate it if you could provide us with your active domain name or ticket ID/ live chat timing/ agent who informed you that your account is closed, so we could have further checking.

    We hope to resolve this matter privately. Kindly pm me the requested info as above so that we could further investigate.

    Thank you.
     
  9. exa-Edward

    exa-Edward Established Member

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    Hi all,

    I'll give an update once the issue is resolved.

    Thank you.
     
  10. imadoer

    imadoer Active Member PRO VIP

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    Screenshot_20180214-001008.png

    Whatever you say man... dont mention me again. Im not going to respond i dont recommend your service thats all i got to say i said my peice
     
  11. exa-Edward

    exa-Edward Established Member

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    We respect our valuable client and will not mention his name in this post.

    However, there are a few things that we wish to clarify (especially no. 1 & 5 that make us unable to carry out the necessary investigation):

    1) We failed to obtain the domain name, email & other info from him, which are of utmost importance in carrying out an investigation into the case.
    2) We found out and assume that the active domain he screenshot above is registered in another account.
    3) The other account that is registered under the same name, same company, same domain name has been cancelled in his previous account, and has only one active product.
    4) Both the domain name and billing account are still active.
    5) There's No conversation in our ticketing system that mentions he has no access to the domain name.
    (We've offered to investigate the issue a few times if we can obtain the information from him, such as email, domain name/ ticket ID/live chat timing/agent who informed him that his account is closed. However, until this point, the information has not been provided)

    Last but not least, we're always ready to work with him to resolve this issue.

    Thank you.
     
  12. Tunababa8v

    Tunababa8v Established Member

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    Exabytes has poor interface anyway. They need to upgrade. I guess most people only register with them because of the $3.99 offer.
     
  13. Jv1999

    Jv1999 King of the Tower VIP

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    ik ima. he wouldn't start this thread unless something was up.

    but then again, after exa-ed replied... and xynames did his annoying thing... it seems like the domains were cancelled a few days after reg, but support mis-informed him about it.

    I have domains with exabytes, unfortunately, lol. So now I'm going to keep a close watch over them. Hopefully transfer them out before anything weird happens.
     
  14. Axc

    Axc VirtuaReality.com VIP

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    I just logged into my account and a domain was missing! namely roulettetokens.com
    Sent a message to chat and it suddenly reappeared

    Shady !
    Lost a customer there I'm afraid

    @exa-Edward whats that all about?
     
  15. exa-Edward

    exa-Edward Established Member

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    Hello AXC, once you have successful registered and made payment, the domain won't disappear in your account. Some of the client direct use the search bar to search the domain, then it will only appear the domain they search. Hope my answer helps. Thank you
     

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