Is there anyone here currently using Godaddy's backorder program? I have been using it for a year now and found they suddenly, without notification changed the rules of the game. Backordered domains despite language to the contrary on Godaddy's website are being offered at auction.Godaddy states on their website that once a domain is backordered through their service they will not accept another backorder the same name. There was no notifiction to long tern subscribers of their backorder service. Nothing. I only discovered this when I noted yesterday Godaddy now has an auction program link on their home page and found domains I have currently backordered up for grabs to the higest bidder. One of their customer service reps had the audacity to tell me in an email that changing the game without notifying the subscribers and accepting their money for backorders isn't being deceptive. Anyone else here have a similar experience?
Anyone currently using GoDaddy's Backorder system?
- Thread starter Diogenes
- Start date
The views expressed on this page by users and staff are their own, not those of NamePros.
Students-Forum
Account Closed
- Impact
- 0
Diogenes said:
I am currently using go daddys back ordering system. Could you explain further. I don't quite get what you mean. Are you telling me that once the domain has successfully been back-ordered they auction it?
In answer to your question regarding auctioning backordered names, the answer is yes. No notification of the change, nothing. Backorder from Godaddy's list and you may well find your name auctioned to the highest bidder.
This is a copy of the email I recieved from Godaddy after I discovered the change,
"Thank you for your email. We apologize for the frustration that our new Domain Name Aftermarket service has caused you. If you have backorders on domains that are currently up for auction, and those backorders were placed before the Domain Name Aftermarket went live (roughly two weeks ago) then your backorders will supercede any bids placed on those domains, meaning that you will have the first option to capture them when they are released.
However, any new backorders that are placed are secondary to the auction process, meaning that if someone bids on the domain while you have a backorder placed, their bid would have the higher priority. We understand that this undermines the backorder service somewhat, and we apologize for that inconvenience. The Domain Name Aftermarket allows us to be more competitive with other registrars that have similiar services to capture domains for our customers, which is why we decided to develop and offer the service. We are not intending to deceive our customers in any way. We are only trying to offer them an additional service that allows them to capture domains more effectively, given the current market."
This is part of the explanation of how the "Investor's Edge" program works from the Godaddy website,
All names on this list have already expired or been canceled. They’ve also emerged from the legally required “grace” period. So the date you see is the actual date the name will be available for purchase.
Although lengthy (95,000+ names!) your Investor’s Edge subscription makes the list easy to manage. You can search by TLD (COM/US/BIZ/INFO/NET/ORG/) or wild card/keyword. You can also filter the list, based on the length of the domain name and whether or not it contains dashes and/or numbers. Select the names you want to capture directly from the list, and once you’ve selected that name, no one else may do so.
This is a copy of the email I recieved from Godaddy after I discovered the change,
"Thank you for your email. We apologize for the frustration that our new Domain Name Aftermarket service has caused you. If you have backorders on domains that are currently up for auction, and those backorders were placed before the Domain Name Aftermarket went live (roughly two weeks ago) then your backorders will supercede any bids placed on those domains, meaning that you will have the first option to capture them when they are released.
However, any new backorders that are placed are secondary to the auction process, meaning that if someone bids on the domain while you have a backorder placed, their bid would have the higher priority. We understand that this undermines the backorder service somewhat, and we apologize for that inconvenience. The Domain Name Aftermarket allows us to be more competitive with other registrars that have similiar services to capture domains for our customers, which is why we decided to develop and offer the service. We are not intending to deceive our customers in any way. We are only trying to offer them an additional service that allows them to capture domains more effectively, given the current market."
This is part of the explanation of how the "Investor's Edge" program works from the Godaddy website,
All names on this list have already expired or been canceled. They’ve also emerged from the legally required “grace” period. So the date you see is the actual date the name will be available for purchase.
Although lengthy (95,000+ names!) your Investor’s Edge subscription makes the list easy to manage. You can search by TLD (COM/US/BIZ/INFO/NET/ORG/) or wild card/keyword. You can also filter the list, based on the length of the domain name and whether or not it contains dashes and/or numbers. Select the names you want to capture directly from the list, and once you’ve selected that name, no one else may do so.
Diogenes is right.If any decent domain name you backorder gets just one bid you are out.You will have to sign up with The Domain Name Aftermarket and bid will be the only way to get the name.This new change is going to make backordering at Godaddy A waste of time imho.
For what is worth, I contacted an attorney who specializes in domain names and IP regarding the uannounced change at Godaddy. I emailed him a copy of Godaddy's backorder agreement, a copy of Godaddy's "how does this work" that explains how the "Investor's Edge" backordering product works. The "How it works" is still posted on Godaddy's website despite the changes. I have also contacted an Arizona based class action firm. I suspect that the number of people who were burned by this change is significant. The opinion below.
"It seems to me any organization has the right to alter their practices,
including matters such as yours, upon good and sufficient notice to those
people enrolled in the old practice. Thus, the legality of what they have
done is dependent on Notice. If it was posted on their site that may pass
muster. It should be posted prominently and for a reasonable period of time.
Probably, better practice would be an email to the address you have given
them so it gets directly to you."
"It seems to me any organization has the right to alter their practices,
including matters such as yours, upon good and sufficient notice to those
people enrolled in the old practice. Thus, the legality of what they have
done is dependent on Notice. If it was posted on their site that may pass
muster. It should be posted prominently and for a reasonable period of time.
Probably, better practice would be an email to the address you have given
them so it gets directly to you."
Just sent an email to Jeff Wilens one of the attorneys who went after PayPal. His email is [email protected]. I also contacted Zimmerman Reed another class action firm in Scottsdale, Arizona. I'll probably make a few more inquires to other class action firms as well.
- Impact
- 3
yeah it sux. i tried 6 different names so far. no luck! :/
*scratches head*
no ... wait ... this couldn't be what i think. Does it mean that when i backorder a domain name AFTER the release of the after market thing and they successfully capture it ; they would put it on auction instead of delivering it to me? what if doesn't get any bids??
man , this sucks !!! what's a good and effective backorder registrar?
no ... wait ... this couldn't be what i think. Does it mean that when i backorder a domain name AFTER the release of the after market thing and they successfully capture it ; they would put it on auction instead of delivering it to me? what if doesn't get any bids??
man , this sucks !!! what's a good and effective backorder registrar?
Links to Federal and Arizona State Government organizations that might take a dim view of Godaddy's sticking subcribers to their backorder products with the unannounced changes are below:
http://www.ifccfbi.gov/index.asp
http://www.ag.state.az.us
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
https://www.usps.com/postalinspecto...udComplaint.htm
If enough of us complain there will likely be action by at least one of these groups. Even those living outrside the United States should complain if they suddenly found, as I did, that the rules of the game had changed without prior notice. Government agencies will examine all such cases regardless of the nationality of residence of the victim and if a sufficent number of complaints are made will undertake a full investigation and if necessary litigation.
http://www.ifccfbi.gov/index.asp
http://www.ag.state.az.us
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
https://www.usps.com/postalinspecto...udComplaint.htm
If enough of us complain there will likely be action by at least one of these groups. Even those living outrside the United States should complain if they suddenly found, as I did, that the rules of the game had changed without prior notice. Government agencies will examine all such cases regardless of the nationality of residence of the victim and if a sufficent number of complaints are made will undertake a full investigation and if necessary litigation.
Last edited:
I've only backordered a handfull of domains in my past and have refused to do so since all of the auction models have come out so I can't say much but I do feel everyones pain and understand your anger. Just glad the pain isn't affecting my wallet.
Since I catch all of my own names I've noticed lately that more than usual what I consider "snap worthy" names are available at reg fee. Are the registrars in effect hurting themselves by taking on these auction models? Are more and more people becoming like myself and going for the names themselves like the old days? I had a list of roughly 250 names yesterday. Around 1:30 central 115 or so were available. By 2:00 that number was down to around 40. So alot of those names sat available and slowly picked off during that 30 minutes. If automated scripts were after them they would have been gone instantly.
It would definately make my drop catching game alot harder is I had to figure out which registrar every domain I tried for in a day was located. In case anyone wants to pick it up godaddy-sucks.com is available. lol
Since I catch all of my own names I've noticed lately that more than usual what I consider "snap worthy" names are available at reg fee. Are the registrars in effect hurting themselves by taking on these auction models? Are more and more people becoming like myself and going for the names themselves like the old days? I had a list of roughly 250 names yesterday. Around 1:30 central 115 or so were available. By 2:00 that number was down to around 40. So alot of those names sat available and slowly picked off during that 30 minutes. If automated scripts were after them they would have been gone instantly.
It would definately make my drop catching game alot harder is I had to figure out which registrar every domain I tried for in a day was located. In case anyone wants to pick it up godaddy-sucks.com is available. lol
My understanding of your backorder credits...
The auction system is only for domains that are currently regged at Godaddy.
So if you are looking for a name that is regged elsewhere,the backorder credits will apply.
It also states that if nobody bids on the auction, the backorder is affected immediately.
One thing to remember is that the auction is taking place in the period leading up to the release of the name, so that the release date would be the date that a backorder would take place. There is no extra time involved. As a Godaddy member, you have a chance to scoop up a name with less competition, IMO.
I like it personally. I have found very little success with Godaddy's backorder system. The idea of paying 10-20 for a name is much better than the minimum I am paying at SnapNames ($60).
Now I would be pissed if I were sitting on 50 backorder credits and godaddy should refund those credits. Hopefully, they will take care of their customers.
The auction system is only for domains that are currently regged at Godaddy.
So if you are looking for a name that is regged elsewhere,the backorder credits will apply.
It also states that if nobody bids on the auction, the backorder is affected immediately.
One thing to remember is that the auction is taking place in the period leading up to the release of the name, so that the release date would be the date that a backorder would take place. There is no extra time involved. As a Godaddy member, you have a chance to scoop up a name with less competition, IMO.
I like it personally. I have found very little success with Godaddy's backorder system. The idea of paying 10-20 for a name is much better than the minimum I am paying at SnapNames ($60).
Now I would be pissed if I were sitting on 50 backorder credits and godaddy should refund those credits. Hopefully, they will take care of their customers.
My whole beef is the way it was done to those of us who had subscribed to their service for a long time. Instead of being told up front they quietly change the backorder agreement and let those of us who have been subscribers to "Investor's Edge" product go merrily on our way thinking once we purchased a back order contract Godaddy would not offer the name to anyone else. That lack of notification didn't allow us to bid on the names we had backordered. I only discovcered it by accident. The folks that man the phones at Godaddy customer support didn't know about it until I called. One I talked to today when I had a problem setting up my auction account didn't even know Godaddy had an auction. We got screwed pure and simple. Now that we know we have to bid against our own backorders if we want to be certain to acquire those names. I cannot figure out why Godaddy would risk pissing off existing backorder customers by not being up front about the changes. The whole thing was deceptive. Was the short term extra profit from those of us who would change our backordering habit really worth it? Was the lost good will really worth it. I always thought Bob Parsons was a class act. Now I am not so sure.
Last edited:
- Impact
- 254
Another day, another dollar (...goes into someone else's pockets... I just want that "somone" to be "me" more often than not 
).
Honestly though, this is the model that pool and snapnames use, it's not all that surprising really.
-Allan
).Honestly though, this is the model that pool and snapnames use, it's not all that surprising really.
-Allan
Godaddy backorder sucks anyway. So no big lose. The honorable thing for Godaddy to do is to give credits to those with big amounts of BOs.
The biggest problem with Godaddy registered names is that they seem, in my experience, to be magically auto-renewed every year. Godaddy seems to be paranoid about losing market share through churn.
Now that Godaddy has a monetary incentive not to hound people to renew their names or just auto-charge their credit cards silently, maybe more names may be available to catch. :D
The biggest problem with Godaddy registered names is that they seem, in my experience, to be magically auto-renewed every year. Godaddy seems to be paranoid about losing market share through churn.
Now that Godaddy has a monetary incentive not to hound people to renew their names or just auto-charge their credit cards silently, maybe more names may be available to catch. :D
- Impact
- 0
I have read these posts today after what I just went thru with GoDaddy's backorder system. IMHO what GoDaddy is doing is fraud and a class action
should be started.
This system is a complete joke. I placed a backorder on a GoDaddy resgistered domain June 3, 2005 that showed a pendingdelete status code.
This domain expired on March 21, 2005 and the last registrar update was June 1, 2005. which was the status update to pending delete, and since this is held for 5 days I knew the drop date would be on June 7, 2005 at 11 AM pacific time.
After speaking with a support rep before I placed the backorder, I was told that if the backorder was accepted that I would be the only person to have placed a backorder as GoDaddy only allows one backorder per domain that was currenly reg'd by GoDaddy and because of that I would grab the name when it was dropped.
(Now bear in mind that the rep never spoke about this domain had been listed in the auction listed at TDNAM and was never sold.)
So I waited the next four days for the backorder to go thru. Well to my surprise yesterday, June 7, 2005 around 2:30 pm cst I recieved an email from GoDaddy stating that the domain name backorder capture had failed. Well I did a quick whois and the name was still showing 'GoDaddy : pendingdelete'
So I called GoDaddy support back and I was told that I should not have recieved that email and I should not worry, that I was the only backorder and I will see the transfer in a day or two. And again I was told that if it was a previous reg'd name of GaDaddy and I was the only backorder that they "Guarantee" that name backorder to be filled.
Well today the whois now is showing a new registrar entry effective 06-07-2005, yes yesterday!
So I called today and raised hell, here is what I was told and found out;
They now put all expired GoDaddy domain names into an auction over at TDNAM, but they still accept the backorder on the GoDaddy site for 18.95.
If the name is sold at auction, you must wait for the mock-redemtion to expire and the high bidder gets the name if it is not redeemed.
However anyone that had placed a backorder of course gets the bad news that the name capture has failed and is out the fee/fee's.
Now the real fraud starts if the auction fails for whatever reason, IE no bids, nonpayment etc, that name then is suppose to be available for the backorder if one was placed. But if the backorder is placed after the auction fails [ after 70 days] and during the 5 day pendingdelete status, no action is taken on that backorder and the name is dropped, Unless you call in and ask for an esculation on that order. Well where is that written anywheres on the site?
Thru a bit of social engineering I was emailed their current policy on their
Domain Name Aftermarket Timeline.
I have put it up to read at http://ice.prohosting.com/dicehome/godaddy.html
check out section 1.4.2
Please post your comments/ideas on this issue,
as I think this policy is completely wrong.
thanks
should be started.
This system is a complete joke. I placed a backorder on a GoDaddy resgistered domain June 3, 2005 that showed a pendingdelete status code.
This domain expired on March 21, 2005 and the last registrar update was June 1, 2005. which was the status update to pending delete, and since this is held for 5 days I knew the drop date would be on June 7, 2005 at 11 AM pacific time.
After speaking with a support rep before I placed the backorder, I was told that if the backorder was accepted that I would be the only person to have placed a backorder as GoDaddy only allows one backorder per domain that was currenly reg'd by GoDaddy and because of that I would grab the name when it was dropped.
(Now bear in mind that the rep never spoke about this domain had been listed in the auction listed at TDNAM and was never sold.)
So I waited the next four days for the backorder to go thru. Well to my surprise yesterday, June 7, 2005 around 2:30 pm cst I recieved an email from GoDaddy stating that the domain name backorder capture had failed. Well I did a quick whois and the name was still showing 'GoDaddy : pendingdelete'
So I called GoDaddy support back and I was told that I should not have recieved that email and I should not worry, that I was the only backorder and I will see the transfer in a day or two. And again I was told that if it was a previous reg'd name of GaDaddy and I was the only backorder that they "Guarantee" that name backorder to be filled.
Well today the whois now is showing a new registrar entry effective 06-07-2005, yes yesterday!
So I called today and raised hell, here is what I was told and found out;
They now put all expired GoDaddy domain names into an auction over at TDNAM, but they still accept the backorder on the GoDaddy site for 18.95.
If the name is sold at auction, you must wait for the mock-redemtion to expire and the high bidder gets the name if it is not redeemed.
However anyone that had placed a backorder of course gets the bad news that the name capture has failed and is out the fee/fee's.
Now the real fraud starts if the auction fails for whatever reason, IE no bids, nonpayment etc, that name then is suppose to be available for the backorder if one was placed. But if the backorder is placed after the auction fails [ after 70 days] and during the 5 day pendingdelete status, no action is taken on that backorder and the name is dropped, Unless you call in and ask for an esculation on that order. Well where is that written anywheres on the site?
Thru a bit of social engineering I was emailed their current policy on their
Domain Name Aftermarket Timeline.
I have put it up to read at http://ice.prohosting.com/dicehome/godaddy.html
check out section 1.4.2
Please post your comments/ideas on this issue,
as I think this policy is completely wrong.
thanks
-
helvax.com
- Make Offer
-
MyDerma.com
- Make Offer
-
Velvet.co
- Make Offer
-
UndressingAI.com
- Make Offer
-
Decrypts.com
- Make Offer
-
sensyne.com
- Make Offer
-
Assemble.co
- Make Offer
-
clubpokemon.com
- Inquire
-
AriWallet.com
- Show Price
-
bidireccional.net
- Make Offer
Similar threads
New posts ➔
-
What are you listening to at the moment?- 779 posters
- alop
-
PRGW.com – 4L .COM Auction
- 3 posters
- aboutaib
Polls of interest ➔
-
What are your strengths as an investor?- 199 voters
- 31 replies
-
What's your domain portfolio size?
- 524 voters
- 159 replies
-
How do you think a potential buyer first checks if your domain is for sale?- 655 voters
- 56 replies
Hot this week ➔
-
Rebranding to follow markets trends: Folly or Fortune?- 25 replies
- 4 points
-
Is Brandable Domaining Dead?- 23 comments
- 42 points
-
Before Dropping a Domain, Would You Ask AI to Argue the Case for Keeping It?- 20 replies
- 3 points
-
GoDaddy launches updated domain appraisal system- 15 comments
- 7 points
-
Mixed languages domains, any good?- 13 replies
- 10 posters
Hot this month ➔
-
Buying 2 words .com- 88 replies
- 77 posters
-
WTB short 1-2 word domains - any TLD- 80 replies
- 2 points
-
Buying one-word .com domains
- 57 replies
- 54 posters
-
What the First 500 Sales Taught Me About Domain Liquidity- 63 comments
- 119 points
-
Struggling to sell domains
- 54 replies
- 13 points
Blog favorites
-
Is Brandable Domaining Dead?
- 23 comments
- DomainBanana
