And suddenly my Moniker account disappeared #Nightmare

[RandallF]

Long short history.

I wanted to renew a domain that i have expiring at Moniker so i added a new CC to my account and waited for the unpaid invoice to get paid but the status didn't changed... then i contacted to the support thru the form.

Hello.
I just added a new credit card to my payments methods. There is something i need to do
in order to pay the invoice 20150303314? (domain renewal)

And i got this reply:

Thank you for registering your domain with Moniker.

For security reasons, we must verify your account before processing your domain requests.

Please
log in to your Moniker Account and verify that the data in the user
profile is accurate and valid. Otherwise, it will increase the time in
verifying your account.

The analysis for which accounts need to
be verified is not done by our system but by an external service, based
on objective criteria.
The use of such policies has sadly become necessary due to fraud attempts, especially in the internet business.
Until your account is verified you will only be able to make payments via Bank Transfer

We
will gladly make an exception for you and open up access to your
account once you call our support teams and verify your account.

You can call us at 1-800-688-6311 for the account validation. Outside the U.S. and Canada: 954-607-1294

Our hours of operations are Monday-Friday 8:00 am EST - 8:00 pm est.

Please have the following information handy to quickly verify your account.

Account #
Email Address on the account
Phone # on the account
Mailing/Billing Address on the account

Should you have any further questions, please do not hesitate to contact us.

Best regards,

Philip Asaki

Okay, not the reply what i was looking for.
But the weird thing is that now i'm unable to login (The username and password combination you entered is incorrect. Please try again.) and unable to recover my password (Please enter a valid customer id and your customer email address).

I've plenty emails with my details (email & customer ID) and used this account for years so there is no chance using the wrong account/password. Everything happened after i contacted the support.

I already send another email and currently waiting the reply.
Let's pray.

 

[RandallF]

Anyone faced a similar issue with moniker?

 

[forge]

Never had that problem. But also I no longer have any names with Moniker.

From their email, it is obvious that they have locked your account. You're at their mercy.

Instead of renewing, you should be transferring your names AWAY from Moniker.

 

[RandallF]

LOL
Funny that the letter start saying "Please log in to your Moniker Account and verify that the data in the user
profile is accurate"... somehow i missed the paragraph were they also point out that the account is locked now.

Pretty sure that they don't offer support in my primary languange but i guess i'll have make that call.

 

[forge]

You're right, it's a very contradictory message. Typical of Moniker's antics, I would say. Good luck getting things sorted out.

 

[yogiDomain]

I had my moniker account locked for no reason. Had to follow up for 3 weeks to get it unlocked.
I have no domains there now.