kor
Restricted (50-70%)
- Impact
- 1,672
About a week ago I won a very valuable domain name at the sav.com's auction and was ready to pay $8k.
Although I have sufficient balance on my card, transactions were delayed due to automatic fraud detection and also it was the weekend.
SAV requested ID and card information for fraud bypass, no problem, so I sent it. (by the way, they store private attachments on wix.com servers, I don't know how safe that is...)
While I was happy that the process will be approved immediately and I will have the domain name, I saw that the auction has started again for the item I already won!
Now other users have already re-bid, and there are only a few days left until the restarted auction ends.
Even though I asked why you don't cancel the restarted auction, why don't you complete the payment process and transfer the domain name I won... Still no response!
If there is no point in participating in the auction and winning, why bother your customers?!
What's the point of participating in auctions and making you a huge amount of money if you're just going to make up your own mind and ignore the winner?
This isn't the first auction issue, either!
These constant unpleasantness means that you do not understand the technical details and you are simply mocking the customers! The glitches in your system are not your customers' problems!
Stop putting the responsibility on the customers and acting like nothing happened in every case!
You definitely can't handle rapid growth. Think twice, act once!
So, please confirm the documents I sent you and finish the domain name transactions that I have earned immediately before someone else win that "again"!
Ticket ID: e7bbf047-bc1c-4924-b974-976279b73c0f
Thank you.
Although I have sufficient balance on my card, transactions were delayed due to automatic fraud detection and also it was the weekend.
SAV requested ID and card information for fraud bypass, no problem, so I sent it. (by the way, they store private attachments on wix.com servers, I don't know how safe that is...)
While I was happy that the process will be approved immediately and I will have the domain name, I saw that the auction has started again for the item I already won!
Now other users have already re-bid, and there are only a few days left until the restarted auction ends.
Even though I asked why you don't cancel the restarted auction, why don't you complete the payment process and transfer the domain name I won... Still no response!
If there is no point in participating in the auction and winning, why bother your customers?!
What's the point of participating in auctions and making you a huge amount of money if you're just going to make up your own mind and ignore the winner?
This isn't the first auction issue, either!
These constant unpleasantness means that you do not understand the technical details and you are simply mocking the customers! The glitches in your system are not your customers' problems!
Stop putting the responsibility on the customers and acting like nothing happened in every case!
You definitely can't handle rapid growth. Think twice, act once!
So, please confirm the documents I sent you and finish the domain name transactions that I have earned immediately before someone else win that "again"!
Ticket ID: e7bbf047-bc1c-4924-b974-976279b73c0f
Thank you.