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I am pretty sure that a couple of us folks have registered domains at exabytes.com ( maybe due to their promo codes or otherwise ). I need to transfer and push a couple of domains I have there. Can someone who has an account there share their experience while doing a transfer or push. I am asking it here because TBH their domain related support does not seem to be fantastic.
First, there is no one replying on live chat ( tried couple of times on different days ). So the live chat is not so live . Then I thought of trying to message on their Facebook page but they have set up an automated response. When I finally got someone on chat and told him that I want help with transfer, he told me to write an email to some id [email protected]. You and I know it very well how fast the email conversation is .
So couple of things I would like to know are ..
First, there is no one replying on live chat ( tried couple of times on different days ). So the live chat is not so live . Then I thought of trying to message on their Facebook page but they have set up an automated response. When I finally got someone on chat and told him that I want help with transfer, he told me to write an email to some id [email protected]. You and I know it very well how fast the email conversation is .
So couple of things I would like to know are ..
- Did you find it easy to push a domain from your account to another, or does it involve unnecessary hoops to jump, like calling them up or email etc, because as I mentioned, the support is not immediate.
- Have you been able to transfer out the domain to someone successfully, without getting in touch with their support ? Is there extra steps I should know about ? What I know is, we do not need their manual assistance for the auth-code as I found it in the domain manager interface.